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1311 reviews
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Jul 07, 2025bad experience
bad experience.... not enough towel.. not enough food at breakfast...non-working pool gate.. don't understand why this hotel is worse than other value and cheaper hotel/motel.
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Jul 07, 2025Unfriendly hotel staff & disappointing breakfast
Staff wasn’t very friendly in comparison to other Hyatt’s I have stayed at. Breakfast was disappointing due to the hotel running out of items nearly everyday. Or being told they would not replenish something at 8:45am when breakfast ended at 9am. With this hotel being so close to Legoland, lots of families are to be expected. I would have expected to have food replenished until the closing time of breakfast. I do enjoy staying at Hyatt’s and will continue to do so, but I will choose another Hyatt in San Diego for my next trip.
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Jul 01, 2025
Do yourself a favor and book at another hotel!
Avoid booking at this hotel for the next year! Terrible service, a dirty pool and patio area, and a manager who did not solve any of our issues mentioned that from October 2025 to the late spring 2026, the hotel be undergoing a remodel. The terrible service alone is the primary reason not to stay here but you might try after they fix all of the issues with the hotel and staff.
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Jun 28, 2025
Terrible stay
Stay away! We had a clogged sink for 4 days that was not fixed. Staff not helpful. Someone came to tie a plastic bag around the faucet so no one can use it
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Jun 25, 2025
Disappointed with Cleanliness—Could’ve Been Better
I stayed here on 6/17/25 (for all of an hour) and was disappointed by the lack of cleanliness. My first room had visible dust and hair in the shower; the reassignment took 20 minutes, and the replacement room smelled and still had hair in the sink. I ended up canceling my stay and finding a different hotel. On the positive side, front‑desk staff was courteous and apologized promptly (Her last name was Gomez...don't remember her first name. Hyatt charged me twice for the room. I'm not sure why, but I am awaiting a full refund for both charges. They said it would take 7-10 business days. While I appreciate the customer service, the housekeeping issues were unacceptable and need serious attention. I called the next day to speak with a manager and wasn't able to reach anyone that had "power" to do anything about the situation. I do not recommend this location.