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Hotel overview
Where romance and relaxation greet every Jamaican dawn, this picturesque, all-suite resort offers the ideal setting for honeymoons and romantic tropical getaways. Here British-colonial decor and modern amenities grace each inspired guest suite, while freshwater swimming pools, pampering spa services, an enjoyable selection of sensational restaurants and bars, a pristine oceanfront location and all-inclusive access to the services and amenities at the adjoining Grand Palladium Jamaica Resort & Spa, appeal to adults hoping to get away from it all.
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
13833 reviews
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Jun 04, 2023Don't waste your money here!
Toilets didn't flush. In room phones didn't work causing us to walk back and forth in the rain to order room service just to be told on 2 separate occasions they weren't doing room service due to the rain. Room service was horrible when we did get it after waiting for 2 hours. My kids fell asleep without eating. My 5 year old was stung by a jelly fish and all the life guard did was suggest someone pee on him. Beach chairs had mildew all over. The tables were full of flies and bees. Most waiters and waitresses were awesome but those few who had the nastiness attitude ruined the whole dining experience. The bathtub was gross!! We paid for excursions which they canceled the night before and I still haven't received my refund.
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Jun 03, 2023Very excellent customer service
Very good service from employees! They are so friendly and helpful, one of them sits and talks with me by the pool. Workers start meaningful conversations and have good, lighthearted humor. My personal favorite is Nickayann Stobbs. She is very kind and helpful
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Jun 03, 2023
Beautiful resort however some of the staff were rude.
Beautiful resort, I was not pleased with buffet only options for lunch and dinner. Some of the staff members were rude and nasty. There were some undesirable people staying at the resort. Not quite the experience I'm used to when traveling.
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Jun 03, 2023
Great Stay
Our toilet would not flush and had to be addressed 3 times by maintenance. The third time was a charm. After the third time it worked well and we had no other problems. Overall we enjoyed our "Presidential suite."
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Jun 03, 2023
Excellent place to Vacation
The service excellent . Thank you Grand Palladium staff, cooks, maintenances, pool cleaners, maid cleaners, room stocking guys and the life guards , for a stress free trip 🙌🏽 The shows were great, letting the locals sale one day of the week, Membership team was excellent and informative.