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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5905 reviews
Staff are wonderful!!!- from the valet team to the hotel manager!
This is a great location but what made it even better was the overall attentiveness of the staff. From the very start with the valet team, especially James who seemed to thoroughly enjoy his job with his upbeat demeanor, to the front desk and housekeeping staff, everyone seemed to go above and beyond! Even the hotel manager went above and beyond and was extremely helpful.
Friendly reception staff who made sure our rooms were close to our friends when we checked in, the shuttle to the parks was $6 which was reasonable, rooms were clean and a good size, lots of parking available even though there was a conference on, right opposite a target and an outback restaurant, special mention to David who works with the valets/car parking, what a cracker of a man, we could have spoke to him all day, very informative and funny, would stay here again
Beware of the rooms overlooking the basketball and pickle ball courts
Despite choosing the "quiet room" option when booking at hyatt.com, I was given a room overlooking the basketball and pickle ball courts. The desk clerk who checked me in was not at all friendly, and treated me with an air of annoyance.
Excellent stay. Beautiful view. Clean rooms. Every staff member was responsive and helpful. Will definitely come back. Breakfast was delicious. I live in riverside and l felt like l was on an actual vacation.
My stay was prepaid and when I checked out, it charged me again. I had to call multiple times and got transferred multiple times to get my money back. It was a painful experience to wasting my time for 2+ hrs making calls. Room not clean. One of the beds has hair.