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Hotel overview

Where families, spa-lovers, active travelers and couples come for sun and luxurious sand, this inviting resort provides the perfect blend of service and smiles fronting Costa Rica’s warm Pacific Coast. Nestled amidst tropical palms and fragrant gardens, guests are treated to spacious guestrooms and suites featuring a regularly restocked in-room mini-bar and liquor dispenser; a pampering spa; fun-filled children’s amenities including a playground, activity club and pool; lighted tennis courts; a disco and 24-hour, all-inclusive restaurants and bars serving delicious cuisines ranging from Asian fare to a robust Steakhouse. Creating the perfect setting for unforgettable vacation experiences, this polished resort has something for every member of the family.

Location

Guanacaste
Liberia, Costa Rica Airport (LIR) : 30 miles
San Jose, Costa Rica Airport (SJO) : 150 miles

Property information

Year Built: 2009
Accessible rooms: 1
All rooms non-smoking: 701
Floors: 6
Total rooms: 701

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Costa Rica will impose some restrictions for Holy Week. Alcohol is not permitted to be sold or consumed. This ban on alcohol starts the Thursday prior to Easter and runs through Easter Sunday. A few hotels purchase special permits to serve alcohol, but generally it is not available. In addition, most restaurants, shops, and bars will be closed for the same time period. Restaurants in the hotels will be operating. The City Tour will not be operating.
Advisory Two Bedroom Family Suite: ***Important Information*** Please note when booking a Two Bedroom Family Suite, the minimum occupancy for this room category is: 3 Adults or 2 Adults and 2 Children between ages 2-12. Children aged 13 and over are considered adults. The hotel will not honor/confirm bookings with 2 Adults or 2 Adults and 1 Child.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory Family Room: ***Important Information*** Please note when booking a Family Room, the minimum occupancy for this room category is: 2 Adults. Children aged 13 and over are considered adults.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy- Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.


Transfer Policy - 
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 10069 reviews
  • 2.0 star tripadvisor rating
    Does not meet RIU standarts

    I ve been in many RIU resorts but this one is the worse of all of them First the room. Yes it’s all and outdated I knew about that but ias we arrived it was full of different bugs starting from ants to 3 cm black crawling creatures on my husband bed Next is the service We came after 3pm from the beach to clean room but… no towels. We asked and they brought it after 40 min so we had to wait in wet swimsuits in the room. A few times we tried to call the desk but not even once someone picked up the phone I always get sloppy in RIU so I did not bring mine. My husband requested slippers at the front desk and they promised to bring it to the room but nothing was delivered Food- only option for lunch is at the beach restaurant with no AC and flies and bees all over you All drinks and juices heavily diluted with water I spoke to the customer relations rep who did not even introduce herself and all she could say to my complains is come next year it will be better So all in one I would not give this resort even 3 stars and will not stay here again

    Jun 10, 2024
  • 3.0 star tripadvisor rating
    All Inclusive Flop

    Yikes. There was this awful sewer smell coming from the bathroom. The tub had a slow drain, the shower water backed up past your ankles while showering. The next day the toilet was stopped up. It was the worst. They sent a handy man to no avail. The food was not great, same choices everyday for lunch. It was tiring. I never heard of the liquor being served at the ball. This was my first all inclusive. I will not return to another RIU.

    Jun 10, 2024
  • 4.0 star tripadvisor rating
    Our return after 10 years

    10 years ago my review was 5 stars, now it is 4 stars. The Resort in general is good. Check in and Check Out were fast. The room was excellent, spacious, nice view (5th floor room 5118), A/C cooled well, good cleanliness. Bathroom is spacious although the bathtub is narrow and you have to be careful not to slip. The pool is nice but it already needs some renovation. The beach is good and very clean, the sand on the beach gets very hot, so please wear your flip flops until you get close to the water. It was extremely hot at the restaurant Buffet and the service of the waiters the first few days was not the best, we had to ask them to refill the water, from the 3rd day it improved a lot (maybe it was because it was full on the weekend). The food was very varied but not excellent. They need to improve the desserts, I really didn't like them. Very delicious ice cream and fruits. Good service at the bars. The shows at nights were excellent, the White Party was very fun. Beautiful and very well cared for gardens and green areas, there are a lot of butterflies. It was my son's 33 birthday during our stay, that day they sent a plate with strawberries and chocolates along with a Happy Birthday letter from customer service and front desk, it was a nice detail. They also decorated his room very beautifully and a table at the Buffet just for our party. I would like to thank Daisy Florecilla in customer service for trying to accommodate all of our requests. Also to David and especially Julissa from the entertainment team who were very special to us. Pura Vida!

    Jun 08, 2024
  • 4.0 star tripadvisor rating
    Wonderful Staff

    The staff was nearly perfect. They were always accommodating always nice. The place was more than clean and our maid deep cleaned multiple times while we were there. While there were multiple food options it was good but certainly not great.

    Jun 07, 2024
  • 1.0 star tripadvisor rating
    Do not recommend these thieves!!!

    I do not recommend this hotel or the Riu brand as this hotel is a poor representation of them. My check-in process was a nightmare. My reservation had included airport transportation and all taxes and fess included. The double room beds I reserved was a joke. When I got into the room and they gave us one queen bed per room. 2 rooms total for 3 single people. But our reservation was supposed to be double beds in each room, so 2 beds per room. When I called she said the double bed room means that 2 ppl can stay in the room not two beds. Lol thats NOT what double bed room means. Which was upsetting we had to share beds. The nightmare of it all is I had a random charge from Guanacaste CR on my debit card and since I had only given the front desk my card and it was moments after I checked in, I immediately addressed it with the front desk staff. The guy who checked me in along with his manager said it wasn't them who made this charge on my card. They showed me my receipts of my room, that's it. Nothing for this other chstge. However, they were the only ones who physically had my card. When I talked to my bank upon arriving back home they told me the chip part of my card was inserted in the machine and it was seconds before the hotel charged me for my room reservation. So the fact that they took money out of my account without my knowledge and consent is fraudulent. And, them denying it was them. Who else could it be when at the time the charge was made they were in physical possession of my card? I will never return to this hotel as they are not upfront and honest. They are running a scam. Be aware of what they charge you and don't pay them with any of your cards. The vendors they have on site also lie and try to get you to book with them based on false information. I forget the name of the actual company but stays with an A. We had to address our issues with them as well to receive a refund. Save yourself the time and hassle after your vacation and go somewhere else!!!

    Jun 05, 2024