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Hotel overview
Location
LihueProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Beachfront Yoga Classes Tuesdays, Thursdays, Saturdays & Sundays from 7am - 8am
- Cultural activities
- Weekly E Komo Mai Reception
- PressReader – Access to over 7,500 newspapers & magazines (download app or visit pressreader.com)
- 10% discount on 90-minute treatments at Hawaiian Rainforest Spa
- $25 Activity Credit per room at the Concierge desk
- Wi-Fi throughout Resort, including Guest Rooms
- Access to Fitness Center
- In-room Safe
- Local & Toll-Free Calls
- Access to Business Center
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
2961 reviews
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Jan 30, 2023Do not stay here!
This “resort” is not worth at all what they charge. The rooms are old, moldy, and gross. Beds are the most uncomfortable we’ve ever had at a hotel. The pools are freezing cold. The staff is rude and unhelpful. The kids slide has a high height limit so most kids under 5/6 aren’t even allowed to go down it. The beach is inaccessible. The food is overpriced and mediocre. Do not waste your money! Go up north to the Westin or south to the Hyatt, especially if you have kids!!
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Jan 24, 2023A great Wedding
This was my first time to Hawaii ,we went for a wedding and this is the place it was at. I really do not have anything to compare it with, but it was a very nice experience. The Staff at check in and out were always very kind, friendly and very helpful. The bartenders at the beach bar could not have been nicer and very friendly . We had an amazing time here. I do have to say the staff at the restaurant for breakfast always seemed confused. If you wanted to sit outside you could only have 4 people, not 5 but 4. I think it could use an update on the rooms but the reception at the resort was great/
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Jan 12, 2023
Special experience for our honeymoon!
Chasity at the front desk was amazing! When we first arrived she was chatty, funny and very welcoming. We were traveling under the radar for our honeymoon but once she found out she made our stay so unforgettable! She was able to upgrade us to a fancy king bed room, and surprised us with a little champagne and chocolates. An unforgettable experience. The property is beautiful and a great central location.
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Jan 09, 2023
DO NOT BOOK ocean view room!! You will get sick!
DO NOT BOOK the ocean view room! We paid over $4,000 for an ocean view room! Im pretty sure had mold all in it! The carpet had never been changed like ever. The carpet was damp. The air in the room felt so thick you could cut it Both my husband and I started getting sick after the 2nd or 3rd night of staying in it. So we complained and they switched us rooms. The room looked nothing like the pictures online! The photo is a picture of the air vent inside the room! 🤢🤢🤢🤢 We arrived home and went to the doctor and we both have an upper respiratory infection which I have no doubt came from that room! We honestly deserve our money back!
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Jan 09, 2023Central location, beautiful sea view , accommodation very basic and RENOVATING! Think carefully before booking
We chose this place for its central location and what we thought was reasonable pricing. Booked two rooms - standard king with pool/ocean view- via Booking.com. The rooms we were given were outdated and run down- carpets were dirty and just a general rundown appearance. View was however good, overlooking pool and beach (non swimmable). We enquired about the newly renovated rooms which I had read about on trip advisor reviews. We were told two deluxe rooms would be available two days later but they couldn’t show us a room or show where they were located before that. Thinking the rooms would be better , we chose to upgrade at an extra cost- what a waste! Rooms did not have as good a view, they were closer to the renovations so much noisier ( getting woken up at 8 am to loud drilling and hammering) and except for the bedside lamps, updated prints on walls and towel rail in shower, I couldn’t see any significant upgrade. When I complained about the noise I was told ‘ it says we renovating on the website’. Be careful when u book, quoted price doesn’t include a whole lot of extras including a ‘resort fee’ ( didn’t use anything except wifi) and parking fee. I did factor this in when I did the booking, but don’t think it’s worth it. Rooms were dirty ( nail clippings on floor from someone who stayed before us) and daily cleaning was superficial. Hotel is centrally located to visit both north and south and east sections of the island. Staff generally unhelpful.