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Hotel overview
Location
Ocho Rios - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Name Changes - Hotel does not allow name changes for any guests.
Ratings & reviews
TripAdvisor traveler rating
4872 reviews
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Jul 15, 2025Love location, is space for improvement on service and hospitality.
Let start with the good things. Eight rivers restaurant is the best, food is amazing definitely there is the hand of executive chef Valentin M. Staff need training, are few amazing and some they don't have a clue. Water Staff, helpful ,friendly, amazing team. Lovely place ,all together. But . If you forget to leave tips you room probably will done poorly. At the bar , grate yang funny team. I dislike the way SOME team leaders treat the staff, or treat the customers, Asian restaurant need attention. Food is not what is named. In general food is not what is named, good but rong named. Lovely location , is space for improvement on service, hospitality.
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Jul 14, 2025Ants, ants, ants! - and poor A/C.!
If you choose to stay at Couples Tower Isle be certain you are a fan of ANTS! They are everywhere! They were in our room - both the bathroom and the main room, all around the pools and even on the walls and floors of the main dining room where the buffet is served daily. Part of the problem became evident. The leftover food that sits on the little tables around the pool tables is NOT picked up on an hourly or better pace. We saw some dishes left overnight until the next morning. It's just asking for trouble. We complained to the front desk several times. And each time the rep would tell us they'll contact someone to "spray our room." After 4 attempts in 3 days to get the room rid of ants, we finally walked back in to the smell of some sanitizer...but it did not last. They were back within 6-8 hrs. They need to put TRAPS out and kill the source. Our A/C never cooled the room down to a manageable temp. Despite cranking the thermostat lower, it stayed about 76-77 in our room. We had to sleep on top of the sheets the entire time. As we checked out we spoke with 2 other couples who had endured very similar issues with their rooms. One lady told us she demanded to be moved 3 times and she had ants and the A/C was subpar in each. Just terrible. Why might I have given them 2 stars vs 1? Their staff is amazing. They might be the friendliest bunch of people I have ever endured. Always smiling, always saying "Good morning" and always willing to TRY to help make our trip better. So I summarize that I don't think the employees enjoyed our complaints about the ants or the terrible A/C, but the situation really never got any better. Add to the trip a 2.5 hr drive to the resort from the airport and a 2.0 hr drive back to the airport in Montego Bay. That lengthy shuttle is not advertised, nor welcomed. We will likely never return and that's fine. I really wish I could pick up that staff and bring them with us wherever we go on vacation. They really are that friendly and likeable, but the resort itself has too many issues for us to be willing to repeat that stay.
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Jul 03, 2025First timers at CTI
This was our first trip to CTI but our 12th trip to Jamaica! The ride to the resort is a long one, but we always use our good friend Tomeik Christie from Reggae Island tours on arrival. We got to the hotel a bit early and our room wasn't ready but we received a cool towel and a cold drink. We were able to drop our bags and check out the resorts with friends that we met up with there. We booked garden view because we are never in our room but our garden view turned out to be really pretty one. And we got to see a mockingbird with her babies in a nest right in front of us. The room itself was just right. It was clean and the AC worked great. My only complaint about the room is that the safe was in a bad spot. Between the safe and the shelves that are in the closet, it's a tight squeeze to get to the hangers and after a few drinks, I ended up banging my head on the safe when I bent over to pick up a pair of shoes. So I've moved my shoes to the room. Problem solved. The Food. We ate everywhere except at The Verandah and Veggie bar. We were pleased with the quality of food at the buffet which is where we normally like to eat. I preferred the food at Eight Rivers but Bayside didn't disappoint. Service and quality was great everywhere! The beach was beautiful but due to where the resort is located, the waves were often choppy. Thankfully we were still able to get out on a glass bottom boat ride and a snorkeling trip, both I highly recommend .Another plus about the beach is the red flag system. You put a flag up by your lounger and someone comes to ask what you're drinking! If you're out in the sea, go see the gentleman Mike, who's out on his kayak to buy a souvenir!! The pools were both great. My only complaint was that there wasn't enough loungers in the shade. Drinks.....zero complaints. I always ask for my drinks strong and that's how they were served! Lush grounds at a resort are important to me and CTI did not disappoint. Plenty of flora and fauna, plenty of birds excluding the ones in the cages and we even saw chickens. We didn't do the nature walk that's included as we like to walk around on our own and are already familiar with the names of all the trees and plants. The nightly entertainment was top-notch. The singers were all fantastic! The Silver Birds Steel Drum band are a highlight for us every time we come to Jamaica and the fire show was amazing. The cultural performances blew me away! After reading other reviews I thought this resort would really die down by 10:00 but the guests there the week we were there kept the party going! The sing-along at the piano bar and the karaoke...... What great vibes! We absolutely had a blast. And the Lounge for dancing, I was expecting nobody in there as per some reviews but the place was lit every night! The au natural island....as first timers we were extremely nervous but it really is true what they say...... Go and you know! We forgot we were naked after 5 minutes and the vibes over there were better than on the main beach. We should have listened to other people when they said go early on your trip because you'll want to go back but we waited until the end of our trip and wish we hadn't. If you like your coffee, make sure you hit the cafe. Nothing beats Jamaican coffee!! I forgot to hand in my guest comment card so I am hoping I can mention some standout employees here and they will be recognized! First and foremost..... Terry Ann at Patio. She has a work ethic unlike any other and she is as sweet as can be! I do have to say she'd be an asset anywhere but I think her personality screams bar service due to her personality..... Or even better, the entertainment team! Kinsley in the lobby is a hoot and is very friendly. The whole entertainment team..... Jada, Brittany, who also is an amazing singer, and Rinaldino ( I hope I got the spelling right ). They all do a great job and work tirelessly keeping guests entertained. Tiana and Da man are standouts at the bar, although anybody who's serving me drinks are appreciated. Andrew from the watersports team/pool area, he did a great job keeping the quiet pool serviced and he always made a point to come and chat with us. What a great guy he is, definitely a standout asset to CTI! Donovan, who does general maintenance is also a joy to talk with, and never fails to give a smile and a quick check-in! Also from water sports...... Ariel, Captain Crunch and Captain Roger! Those three in particular, but the whole team are some of our favorites at the resort. And finally, DJ Bourbon. As somebody who absolutely loves dancehall, I am so grateful that he played my requests at Lounge for my dancing pleasure! Will we returned CTI? Absolutely and likely next June for our next anniversary!
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Jun 30, 2025
Room With a View!!!
This was our second visit here and it was even better than the first!! This resort has many, many positives and for us, only 2 negatives. The negatives: The beach is not great The water pressure was not good at all. The positives: Room is clean, comfortable and cold!! AC works great, plenty of closet space. Free mini bar. Room service all day!! Our room attendant did a great job. The food is fantastic!! We did not have bad meal anywhere. Everything is so fresh and delicious. Coffee shop 7AM-10PM! Bar service is top notch. Most bartenders have a special drink or shot they invented themselves. Make sure you ask! GO TO THE ISLAND!!! Pools are great. The staff is awesome. So friendly, good morning, how are you, what can I get you etc. Go to the piano bar and get an espresso martini. Fabulous!!!! Resort is small, easy to get everywhere, nothing is more than like a 3 minute walk. Treat yourself to a massage. It was soooo relaxing. Everything is included, food, drink, water sports, catamaran cruise, scuba and no tipping! Plus a lounge at the airport and a free shuttle in a nice cool van to the resort. Make sure you tip your driver, he doesn’t work for Couples. I seriously could go on and on about Tower Isle! Some people that really stood out: Sanjay “Da Man” at the island pool bar. Make sure you have him make you a Jamaican Fire Girl. Yum!!! Kirk the bellman who will start your vacation off on the right foot!! Terry-Ann and Antroy at the Patio, always hustling!! Audrey and Samantha at the spa Devon at Verandah Rashard and Ajay at Bayside, I have an extremely sensitive palate and they made sure my meal was perfect!!
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Jun 26, 2025
An unforgettable romantic elopement
My husband and I have returned from a fabulous romantic elopement at the Tower Couples Isle and have been impressed with the level of service, diligence and overall attentiveness. I was initially dubious when reading the reviews prior to our arrival, and to be frank yes - the hotels interior is slightly dated and this will need work to improve the aesthetic, however the hotel is clean and this makes up for the dated decor. I understand from reading other reviews this sets the hotel aside from the huge hotels that are contemporary, but lack the rustic Carribean feel. Special shouts outs to Paulette our wedding officiant, who went over and beyond to ensure I was rest assured with all the finer details leading up to our day. Thank you! Tessa - thank you for styling my hair, you saw 1 image and passed the assignment with flying colours! Thank you for being so patient with me and helping me to achieve the look I had anticipated for my special day! My husband and I also had a couples massage this was excellent. Highly recommend a trip to the spa! Whitley - This special lady is an absolute asset to the hotel and goes over and beyond to ensure everyone is looked after! Her expresso martinis are an absolute delight and were one of my favourites after dinner. Whitley is funny, professional, has a beautiful warmth and charm about her! Thank you for making are stay even more special girl! Big up yourself! DJ Bourbon is a super talented DJ - to play music, create and keep the vibe going is no easy task when there are different groups of people with different interests in music to satisfy! Well done very impressive! There are too many staff members to mention. Everyone takes pride in their roles and this is truly wonderful to see. All food is of good quality and you will not go hungry. The patties are the highlight in the pool bar grill a must try and do get them promptly as they finish at certain times of the day. No towel cards needed which makes like easier. Just provide room number and exchange when needed. The ATM tends to run out of money, therefore plan ahead of your trip if you wish to use cash. Lots of water sports and entertainment in the patio restaurant. Piano bar was another favourite of ours. We enjoyed the sing along night! Thank you Tower Couples Ilse we will be back!