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Hotel overview
Sunscape Akumal Beach Resort & Spa is located in the heart of the Riviera Maya in the unspoiled Akumal Region. Located only 20 minutes from Tulum, 10 minutes away from Natural Parks & Cenotes and only 5 minutes from downtown Akumal. The infinite green jungle merges with the beauty of the Caribbean Sea close to the wonders of the ancient Mayan World. This resort is set on a stunning strip of white sand beach with proximity to the historic and ecological wonders of Tulum and Cobá. All 358 rooms and suites offer comfortable amenities, stunning views, in-room mini-bar and more! Sunscape Akumal’s family-friendly vacation experience features connecting room options and spacious family suites.
**Due to coral reefs, it is recommended that all guests wear water shoes when entering the ocean.
Connecting Rooms:
2 handicap accessible Sun Club Pool View King rooms are available upon request.
Connecting rooms are available throughout the resort and upon request. Additional costs apply.
Location
Akumal BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Hotel does not guaranteed bedding, It is on request based on availability.
Ratings & reviews
TripAdvisor traveler rating
1316 reviews
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Jun 04, 2023Beware of seaweed(Sargazo)
There are lots of seaweeds/algae, and it smells really bad, the beach is really bad. And they don’t have beach volleyball. La playa esta horrible por la culpa del sargazo, huele mal, y estropea la vista de la playa, una lastima
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May 29, 2023Not a Romantic Couples Vacation
Just returned from week on May 19th. Upgraded to the Sun Club level pool view room for the added amenities. Overall impression of resort and room was that it was tired and in need of at least a facelift if not a major renovation in some areas. Room - generally clean but showing a lot of wear. Also had a tub on the balcony that blocked half of the doorway to get out. Positive note was we had a little bit of view to ocean. All pools need some good cleaning and general maintenance. Infinity adults only pool is right outside lobby (no privacy from everyone) and is not an infinity pool. Has one badly in need of repair ladder at one end to get in/out. Supposedly 5 restaurants including buffet but really only four as one just changes from day to day to different name and menu. All very small so expect to wait for a seat. Food okay. Faye number of Baku beds so that was nice but a lot if broken loungers. The “upgrades” to Sun club not worth it. Premium alcohol non existent, rooftop area has glass railings so dirty they were hard to see through. Did have snacks though which were ok. Also talk to you about meeting for travel club they say takes 90 mins. Over breakfast but was actually 4 hours long with pretty intense sales pitch. Fir meeting we did get a massage and special dinner. There are also confusing coupons given (two kinds) mage sure you are clear on what they are used for and that some have to be used at time of purchase such as $10 towards wine at time of ordering. Can’t use at checkout. Overall staff were good but I’d really only rate this a 3 star hotel.
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May 23, 2023Great Stay!
We had a great stay at Sunscapes! Too many folks come here expecting it to be like a secrets, dreams, etc, and you can’t compare it to those. You get what you pay for. Service was great, food was good, and the beach/ocean is awesome. Bars do close at midnight which was initially disappointing, but probably for the best (my liver appreciated that). The best guacamole ever at the Tiki Taco. Can’t beat this for the price.
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May 21, 2023
take the negative reviews with a pinch of salt!
i honestly cannot understand the amount of poor reviews for this hotel!!!! first of all reading the negative and bad reviews it seems as though maybe people are being slightly entitled? there was one review that gave a bad post because their bags were not carried for them! me, my husband and three children went here and we honestly had the most fabulous time. yes there are a few things that could be made better but this hotel is far from claiming to be world class! for example: - food in the buffet is slightly basic but it will do for the children, the other dining options however are fab meaning you can avoid the buffet if you wish! - the beach is by far one of the best beaches i have ever visited, calm and clear waters with fantastic marine life! i can honestly say it has beaten some of the beaches that i have seen in Mauritius for example - i say this as someone who has travelled extensively! - the main pool is nice, big and clean and great for kids, staff are attentive and make lovely drinks. adult only pool is lively and again makes fab drinks, sun club pool is quiet, still nice but i personally found it wasn't great for children, not because of the facilities but more because of the guests ( i could tell they were annoyed we had children there) - staff are all friendly, i had no negative experiences at all! i find if you treat people with kindness and respect they tend to do the same! - - these guys in the hotel work hard and some gratitude and acknowledgment of that is important, imagine how many people the deal with everyday add to it how many of them are rude and horrible! - the staff were excellent when it came to cleaning and sorting our room! they even provided extras for the baby and two other children! they even arranged their teddys in funny ways to make them enjoy their stay! this is sweet and makes the children smile! - the only gripe i did have was that we were on the very top floor with three children (one being 8 months old) and the lift was broken. they did offer to upgrade us at no extra but could only do this after a week due to being fully booked we chose not to however every time a member of staff saw us going up or down they always offered to help with a smile! - entertainment is absolutely brilliant! they work so hard and go to sooo much effort- my only thing is that it can be a little late sometimes this isnt great if you have young children but thats on us. this was honestly such a great family holiday for us! my children loved it and so did i ( me being the very fussy and particular traveller) please take the negative reviews with some caution!
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May 20, 2023
Great place, great staff.
Terrific trip, 10 days and no complaints at all. Even with TS Lisa rolling by they all still made sure we were entertained. The grounds are beautiful, gardens and fountains around every corner.the location was close enough to everything we wanted to do. The food is what you expect with the exception of the olive branch which was amazing. All the ala cartes were slightly above usual I felt. The staff was super friendly. Special mentions go to Caleb who did a terrific class on making guacamole, as well as Seigio and Alma who gave a small group of us a very entertaining tequila tasting/history class. Fun as well as educational.We had Noeli at Coco cafe, I have never drank so much coffee as I did when she was there. She helped us with our Spanish and was a pleasure to speak with. Well, that's it. We leave tomorrow so I don't want to spend my whole evening on here. Great trip, don't hesitate.