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Hotel overview

Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 870

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory Due to the high demand for family-friendly resorts, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during the following dates: • 12/18/2021 - 1/2/2022 • 4/9/2022 - 4/22/20222 • 7/1/2022 - 8/20/2022 • 12/17/2022 - 12/31/2022 • 4/1/2023 - 4/15/2023 • 7/1/2023 - 8/19/2023 • 12/16/2023 - 12/31/2023 During these dates, all facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club, Heaven Lounge, Eden Beach.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Allowed:

A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

Ratings & reviews

TripAdvisor traveler rating

  • 5.0 star tripadvisor rating
    Birthday Celebration

    We came to celebrate my friend's 50th birthday and had a great time. We stayed on the Heaven side so it was adults only. Super fun party vibe! Felix is by far the best server in the main pool area, and maybe even on the property. Very attentive and made sure our drinks never went dry! The entertainment staff was fantastic with activities throughout the day to keep everyone entertained and the food was also good! Nacho and Gabriel did a good job at making our dinner reservations and providing us with the nighttime entertainment itinerary each day. The Hard Rock has something for everyone whether you want a chill vacation or to party hard. We will definitely be back.

    Feb 04, 2023
  • 5.0 star tripadvisor rating
    Birthday celebration!!

    We have been to this resort many times and have enjoyed each time more than the last! Nacho Gonzalez and Gabriel Garcia were so helpful with dinner reservations and getting our spots at the pool! Felix at the Heaven pool was the best waiter we have ever had. He always knew when our drinks were empty and was there to refill them. We never went thirsty or hungry when Felix was on duty!!! The entertainment at the pool and in the lobbies at night was great as always! Can’t wait to go back!!

    Feb 04, 2023
  • 5.0 star tripadvisor rating
    Great service

    This was our 3rd time staying at Hard Rock Riviera Maya. We’ve come every year for a music festival and enjoyed it and the hotel. However this year we found the service to be extraordinary. All of the staff were great but I want to especially mention Gabriel Garcia and Nacho González, our personal assistants. They helped us with restaurant reservations, spa services, and answered a million questions. They were polite and respectful and went above and beyond to make our stay enjoyable.

    Feb 03, 2023
  • 4.0 star tripadvisor rating
    Great place for music festival

    We stayed here for a music festival and stayed in building four presidential suite. The location was great for the main stage and quick access to the heaven pool. We had such great service from Nacho and Gabriel, our attendants in our suite. They went above and beyond to help us with anything we needed. We had a trip and fall incident that was from the construction not being clearly marked and the medical staff was wonderful and German took care of compensating us nicely for that inconvenience. We attended the Awaken Your Senses dinner and that was incredible! Teresita took care of us with drinks at the pool and was awesome!! Nicolas was our chair concierge and he made sure to help us set up our ur chairs every day and we enjoyed getting to know him and hear about his family. I do feel like there could be better food options for gluten free (hummus, better gluten free bread, marked desserts, etc) at the buffets.

    Feb 03, 2023
  • 2.0 star tripadvisor rating
    Poor concierge treatment

    My stay at this hotel quickly went downhill when Leon Kidd Keo was incredibly rude to me when i tried to replace the wrist band that was defective. I explained that i couldn’t open my room and was in incredibly tired, his response was simply well you are going to have to simply wait. The guys he was helping even prompted him to handle me first, he responded in spanish to them she will wait ( i guess because i was black, he did not expect me to understand) i travel a great deal all over the world, this was the very first time i experienced such poor treatment from a hotel concierge from what is suppose to be a high end hotel. The food and grounds are nice so far.

    Feb 03, 2023