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Hotel overview

Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 870


Hotel details


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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Allowed:

A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

Ratings & reviews

TripAdvisor traveler rating

  • 5.0 star tripadvisor rating
    Carlos is the Man!

    Carlos at the Japanese restaurant is absolutely incredible! Wish we could have enjoyed his humour and service every night! Everything at this resort is incredible. Food, service, options are off the charts!

    Apr 01, 2023
  • 5.0 star tripadvisor rating
    All Staff were amazing

    Hotel and Amenities staff were amazing and kind in every regard. Gigi and the entertainment team really made us feel welcome and made the trip memorable. The pool foam party was an awesome last day event, but the lagoon felt like we were on a private resort.

    Mar 31, 2023
  • 4.0 star tripadvisor rating
    Great times

    We traveled to to this hotel in March 2023 for spring break. It was our first time with Hard Rock but we were pleasantly surprised and had an amazing time! Although the property itself a bit outdated and rooms are small, the lagoon, the activities, and the staff make up for those shortcomings. There were plenty to do for our kids (4, 6, 6, 8) between swimming at the lagoon, at the swimming pool, or going to the water park. The hotel has great entertainment for kids and adults. Our favorite was Rock Show and Foam party! We also met some amazing entertainment staff - Giggie!! She was truly the best and such a good sport! We all loved her energy, charisma, and up beat personality :) And what was the most amazing - she spoke Russian! Being originally from Russia, it was a pleasant surprise to say the least! My kids were so drawn to her and she was so kind to them. Overall, definitely recommend this hotel.

    Mar 31, 2023
  • 5.0 star tripadvisor rating
    JJ studio Photography

    We were married at the HRRM and used JJ studio for our photography. They are a prefered vendor with Hard rock and going into the process of planning a destination wedding I was not sure how things would work out as I was not meeting with any vendor prior until I arrived. From the moment we first spoke they offered to speak with me directly anytime and always answered emails and questions asap. They helped build a package for me and were professional and polite and kind. Upon arrival they contacted me to ensure they were available at anytime and on site contacts to assist. On the wedding day my only regret was not hiring them for videography as they were amazing. They were fantastic! Luis was my photographer and captured my day beautifully. We now have memories to last a lifetime. He was so easy to work with and you can tell he loves what he does, he wants to ensure to capture every special moment. After the wedding they contacted me to review pictures and rushed an order for me to have our group picture printed off asap for my guest a day after the wedding. I can’t express enough how wonderful they are to work with. When we return to the hard rock hotels I will be contacting them for follow up pictures and honeymoon pictures. If you were referred or have found this company look no further you have found the best of the best. Be assured the day will be fantastic.They are also so reasonably priced I am so Impressed with this company and team. They also do photography for any event any couples family and photography or just for special memories Not just for weddings. If you are travelling with friends, as a couple or for an event stop in and see them or contact them. If you are looking for memories that last a lifetime contact them today. Thank you JJ studio you have made our day last a lifetime. Luis and Victor we will be back and thank you so much for our memories.

    Mar 31, 2023
  • 5.0 star tripadvisor rating
    Safe and fun vacation at Hard Rick Riviera Maya

    We were very pleased with cleanliness and safety of the resort. All staff, Legendary representatives Daniela, Omar, Daniel are friendly, provide professional promptly service. Umo restaurant under Maria’s management is outstanding!!! The beach, lagoons are maintained beautifully !!! The spa services are high quality!!!We feel revived after a week at the resort. We definitely will back for more great time!!!

    Mar 31, 2023