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Hotel overview
Dreams Aventuras Riviera Maya is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury®, remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits. To unwind, Dream Spa by Pevonia® offers a generous pampering menu. It’s all of this and more. Enjoy with all the family with our waterparks with slides and drop.
Nestled on a secluded bay in a charming, yacht-studded marina village, Dreams® Aventuras Riviera Maya is an unforgettable all-inclusive resort escape to a tropical destination with fun for the entire family. Go deep-sea diving in the shimmering waters of the Caribbean Sea, explore nearby Mayan Ruins in Tulum, relax at the spa with a massage or unwind at the swim-up bar. Enjoy world-class cuisine at any of a dozen bars and restaurants, including kid-friendly dining options or great Riviera Maya activities. Whether you’re looking for adventure and exciting recreation or relaxation and rejuvenation, you’ll discover it all in Puerto Aventuras, Mexico — one of the Caribbean’s most beautiful hidden gems.
Location
Puerto AventurasProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Enjoyable weekend at Dreams Aventuras Rivera Mya
We stayed here to attend our nephews wedding. This resort exceeded my expectations. As soon as we arrived, someone greeted us and took our information. I felt the hotel and surrounding area was very safe as there were 2 guard houses we went thru. We booked a preferred club marina view room so we had added benefits of the preferred club which I liked. The wedding venue was wonderful. The food there and the restaurants we visited was also very good/excellevt. All staff on site were helpful, friendly and accommodating. I definitely would recommend staying at this hotel to anyone who wanted to visit this part of Mexico.
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Buyer Beware - Dream Aventuras Riviera Maya
I will start with what we liked about the Dreams Puerto Aventuras. We enjoyed most of the workers in the restaurants, they worked very hard to serve us well. We also enjoyed walking to local eateries and markets that was close to the resort. The property is older and in my opinion, I have been to other resorts that are much nicer and have more amenities and food options. The pools are small and were not cleaned very often which made the pool experience a downer. We couldn't do anything by the lagoon due to a huge build up of seaweed so we depended on the pools to satisfy our swimming needs and it was underwhelming. There is a sand beach near the lagoon that has chairs to sit in but the sand was very hard and upon inspection, it was a concrete base that they just poured sand over the top to create a beach. Room service was slow and they didn't communicate very well when we asked for updates. Also, another reviewer mentioned a Vacation Club sales pitch at Dreams Tulum. This is 100% accurate. Dreams Aventuras knew we were disappointed in the pools so they said we could go enjoy Dreams Tulum for a day for free and use their pools and beach and food and drink. When we got to Dreams Tulum one morning, they told us that me, my wife, and my 3 kids had to go on a guided tour and also sit through a 45 minute sales presentation on their Vacation Club to try to get us to buy a vacation club package. They would not allow my kids to use the pools or beach until the whole presentation was completed. I was so upset that we left and got a taxi back to our resort. I will never stay at this property again simply because I just think other resorts offer a better value for your money. If you are looking at staying at this resort, I highly recommend you look at all your options and reading reviews before making a decision.
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The good and the bad...
Awesome staff!!! Unfortunately bad company (Hyatt). Since Hyatt took ownership a few years ago the staffing has been HORRIBLY inadequate and amenities like food, liquor, and beer have been far less desirable than before Hyatt. It was sickening to see these incredibly hard working employees so frustrated with not being able to keep up with customer demand. There used to be 2 employees at any bar and now there is only one per bar... That's not enough! The worst thing we encountered was trying to get dinner one night and it took about an hour to get in and another hour to get our food... When the restaurant was only half-filled!!! This is not because of the employees, it's because of the limited staffing that HYATT is using to try to save money. So in conclusion we did enjoy our time at Dreams Aventuras but there may be better companies out there that aren't so concerned about the bottom line and shareholder's payouts.
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Family Place
This great for Families. If you are couple or you dont have kids do not come. SPA WAS EXCELLENT. The staff was helpful. With each restaurant was small variety. However there was plenty for the kids to eat. Service was always great
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Great trip
Great hotel, with brilliant service and lovely workers like Sebastian! Lovely place to go if you want to relax. Only one downside was the smell which was due to the seaweed I think but you get used to it eventually.