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Hotel overview

Hotel Riu Palace Costa Rica (All-Inclusive), is located in Guanacaste, Costa Rica on the edge of the beach of Matapalo.

This hotel, fully prepared to provide the best service to its customers, has four swimming pools (one with a wet bar), jacuzzi, gym, sauna and a wellness center "Renova Spa" with different treatments and massages. Everything you need for maximum comfort during your stay.

The quality of the cuisine offered at the different restaurants of the hotel is exceptional thanks to our chefs, who prepare a variety of dishes, from classic to the most exotic. You'll want to to try each of our menus and, thanks to the All Inclusive service, you will be able to enjoy the buffet restaurant or the four different theme restaurants of the hotel.

Being on a privileged environment, the hotel offers a variety of activities on the beautiful beaches such as diving or fishing in the Pacific waters, ecotourism in the volcanic areas, and during the day several programs of entertainment for all ages, whether in family or friends. The hotel has a gym, table tennis, volleyball, tennis court, windsurf, sailing, snorkeling equipment, kayaks and other water activities. If your favorite sport is golf, the Four Seasons Golf Club has fantastic views over the sea.

Guanacaste is less tropical, humid and lush than the rest of the country. Its plains and dry forests sometimes remind you of African savanna landscapes. Inland you can see the savanna, local cowboys on their horses while driving their flocks, which are authentic figures of popular culture of this destination. From the hotel, you can do several excursions, such as the visit of the National Park Rincon de la Vieja, the Safari Park or the capital of Guanacaste: Liberia.


Liberia, Costa Rica - Liberia (LIR) : 33 miles
San Jose, Costa Rica-Juan Santamaria Int'l(SJO) : 146 miles

Property information

Year Built: 2012
All rooms non-smoking: 538
Floors: 6
Total rooms: 538


Hotel details


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Hotel advisories

Advisory Costa Rica will impose some restrictions for Holy Week. Alcohol is not permitted to be sold or consumed. This ban on alcohol starts the Thursday prior to Easter and runs through Easter Sunday. A few hotels purchase special permits to serve alcohol, but generally it is not available. In addition, most restaurants, shops, and bars will be closed for the same time period. Restaurants in the hotels will be operating. The City Tour will not be operating.
Advisory *Important Information for Our Guest* As of April 2012, the destination of Costa Rica has gone non-smoking in all public buildings and areas. All hotel rooms are also non-smoking.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.0 9797 reviews
  • 2.0 star tripadvisor rating

    From the moment when we arrived to hotel (this is what another travelers put in review,but I am not really believed ,unfortunately it was try) reception worker was so unfriendly and rood . Service at the front desk terrible. They don't want to lessening you. It was my family vacation group of 8 ,and also my sister birthday. When we get our room key (this is another fun) it was real key ,I don't remember when the lust time in any different resort I have real key it's ok , next one it was plastic cart for beach towel, this we find later 1 towel per person for all day, no exchange even if it wet -TERRIBLE .Then it was BIG surprise when we open door to our room it was one bad for me and my friend, and another room when my mom and her grand son (15year) have to be also one bad. I went to front desk with question what is this . They told me they don't have different room ,I showed them my reservation , when was clearly sad 2 beds , but they told me they provide what they have , and did not help me with this. I an not going to tell all story, terrible. If you want to be in restaurant ,(no reservation) you have to be in line at 5:30pm . but staff ho work in restaurant was giving us different information. We was trying to get time it was no problem in couple days in advance ( $15) you in. So I cant say everything was negative , we find out our way with all what we need .but from the first day it was so disappointment . I am going on vacation 2 times in a year different location, different place almost 20 years. Never Never happens like this. Internet not working , no service on a beach , no service on the pool. I filled they don't care . I think we not asking a lot,but we in 21 st century .If you want enjoy yore vacation take this hotel from yore list and I also enplane my travel agent about everything. She will nor recommend this place to her costumer .

    Dec 05, 2023
  • 4.0 star tripadvisor rating
    Great Family Vacation - 3 Generations

    The RIU Guanacaste is a lovey property, the location is isolated but right on the beach. The facilities and the ground were in excellent shape and the pools and water park were great. The only issue we had was the AC in our rooms. Even the though the thermostat had several settings from a low of 18C to a high of 28C there was no difference in temperature, in consequence our rooms where very cold. We tried the buffet and 3 of the a la carte dining rooms and found the food at all them just average. The omelet station at the buffet was excellent.

    Dec 04, 2023
  • 1.0 star tripadvisor rating
    Don't worth it.

    Bed bugs in our bed .we changed the room their sheets was dirty. No one told us sorry at all. Food was ok but dessert always was the same. Never changed and didn't taste good at all . They turning off all the lights at 11 every nights .I'm not recommending this resort at all . Too costly resort for the services provided. Beach was full of the garbage. Everything it's so basic and old.

    Dec 03, 2023
  • 4.0 star tripadvisor rating
    Fantastic time at Riu Guanacaste

    Our family trip was wonderful! We hope to go back sometime. Food was great, location was amazing, and staff was very friendly. Our 2 areas of improvement would be the cleanliness of the beach and correctly labeling foods. There was a lot of small plastic on the beach. I am sure it is a constant battle keeping the beaches clean, however I noticed more trash on the beach here than other countries I have gone to. (It wasn’t just 1 or 2 pieces, it was dozens within the vicinity of our beach chair everyday. Some of this may have been due to the surrounding countries. It also supervised me they used balloons in the foam party. Balloons just create more waste. Then the labeling of the food was wrong a lot or missing. As a vegetarian it made things a little difficult. I would think someone would food allergies would have trouble. Overall these wouldn’t prevent us from going back, but it would be nice if they could be improved upon.

    Dec 03, 2023
  • 1.0 star tripadvisor rating
    Pacha music is junk and the DJ doesn’t listen

    Pacha - so disappointing. The DJ clearly has no idea what good dance music is. You give him recommendations and he’ll play them for 30 seconds if you’re lucky. No wonder people left after a handful of songs. Such potential so unfulfilled.

    Dec 01, 2023