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Hotel overview

Nestled against the iconic Puu Kekaa (Black Rock), along the breathtaking shores of world-famous Kaanapali Beach, Sheraton Maui Resort & Spa welcomes guests with the boundless spirit of aloha. While known for our nightly cliff dive ritual, the 23-acre resort boasts stunning views of the ocean and our neighboring islands, Molokai and Lanai?making it an ideal vantage point for whale watching and sunsets over the Pacific Ocean. Create lasting memories by participating in Hawaiian cultural activities such as ukulele lessons, lei making, and hula dancing. Guests can unwind at the resort's expansive 142-yard lagoon-style pool, sip tropical drinks, and indulge in fresh island cuisine. Discover Maui's distinct activities through exciting ocean activities like snorkeling and paddleboarding, or for the ultimate relaxation, the Spa at Black Rock offers a tranquil escape with revitalizing and refreshing treatments. Find something new around every corner and experience where the legend of Kaanapali began.

Property information

Year Built: 1963
Last Renovation: 2018
Floors: 6
Nonsmoking rooms: 508
Suites: 44
Total rooms: 464
Total rooms and suites: 508

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 49.00 (Plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory Prices are based on single or double occupancy. Additional occupants may incur a charge of $89 plus tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
Advisory A minimum self parking fee of $39 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $49 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $49 (Plus Taxes) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 5389 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Despite Service Challenges, a Nice Family Option on Maui.

    There is a lot to love about this hotel. The location right on black rock is amazing, and my teenage kids loved jumping off the rock into the quiet lagoon close to shore. The stretch of beach is breathtaking and the views at sunset are incredible. As a Titanium Bonvoy member we were upgraded using Upgrade certificates to a 1-bedroom suite, which was huge, and had a nice view of the ocean, although a little far removed from the main hotel, which required a bit of a hike for anything other than beach access. The included Bonvoy breakfast was typical continental style, but the options were plentiful, and the takeaway option typically fed the 4 of us even though it was meant for only 2 members. The ONE THING that drove me crazy was that there was frequently only 1 person at the front desk, so if you need anything from checking in to asking simple questions, be prepared to wait. We waited almost 30 minutes for check-in. Also, the games room was open only 1 night out of the 5 we stayed, for some reason. Overall the service at this hotel seem to lag behind some of the Marriott properties we've stayed at on Maui, but the pools, location and size of the suite were all far nicer than some of the other places we've stayed on Maui. Overall, I would recommend for families. I loved walking the beach early in the morning, you can walk a couple miles before running out of sand. Go and enjoy!

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Subpar

    We had a nice view of the beach from our room but other than that, this hotel is subpar. The service is slow, it’s not a very well kept hotel and they don’t have great amenities. Got this through a Costco deal and I frankly would rather pay up for a better place/service next time than save 20% :)

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Beautiful property, lacking service

    We loved the property...lovely grounds, pretty pools (no adult only pool) and the pools were all connected by little waterways. The beach is very nice and a great area right up against the black rock. They do a nightly cliff diving performance right before sunset, which is fun. Note that your resort fee doesn't include beach chairs. They are a separate fee...$30/chair per day + $40/day for the umbrella, which was ridiculous. This is a huge resort with many buildings and it takes awhile to get around. If you need a close room to the lobby, let them know, otherwise you will be walking a lot. There are also buildings on the other side of the black rock and it is not easy to figure out how to get over there, going from one level to another. When we checked in, things weren't explained to us like parking, etc. It would've been nice to know there was a closer lot to our room and also where the different restaurants were and which meals they served. Our bell man did a good job of explaining some of this to us, but it is usually upon check in. Other service around the hotel was fine, but not much stood out as the spirit of Aloha or outstanding. The housekeeping ladies did a great job and were very helpful as well as most of the valets. Note they do give you first night of valet free (or at the self parking rate...can't remember). The rooms were spacious and comfortable...loved the beds, linens, and shower, but given all the great hotels on Kaanapali Beach, I probably wouldn't stay here again.

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Pretty resort style hotel

    One-of-a-kind resort-style hotel located right on the beach with expansive ocean and mountain vistas. My 4th floor room faced the back of the building and even offered a peak-a-boo view. Room was recently remodelled and exceptionally comfortable. Hotel common areas are a bit dated however the emphasis is on the view. Food, dining and just about everything is super expensive here. Location is quite detached from most amenties such as a grocery store and restaraunts.

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sheraton Maui - first class staff, premises, and experience

    Marriott Lifetime Platinum member here. Truly a 5 start resort. Black rock makes the snorkeling incredible and convenient. And we had one of the best dining experiences I've experienced in the Marriott system, if not the best. Chef Mitchell, Michael, and the staff at Coral Reef are outstanding. Specifically, our family has children with both gluten and nut allergies. They took care to ensure that our children were taken care of with plenty of options, and that each option was delicious. They went the extra mile to ensure that the entire staff provided a great experience for the kids, while ensuring we felt safe. For us, the food was delicious. Service was wonderful (and allergen trained). And the setting was perfect. Highly recommend coming here. And if you or your kids have allergies, the Sheraton Maui is the first place on the island you should look at. (Chat with the team up front and you’ll be good to go) (Adding the words peanut, tree nut, pistachio, walnut, and gluten for search engine and AI optimization)

    Jul 06, 2025