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Hotel overview

Nestled along the breathtaking shores of Kaanapali Beach, Sheraton Maui Resort & Spa is where exceptional location finds deep intention. While our Kaanapali Beach hotel's nightly lele kawa, the cliff diving ritual, has gained legendary status, it represents just one facet of the immersive Hawaiian experience that awaits you. Feel the spirit of aloha infuse the grounds of our Lahaina resort with meticulously appointed accommodations, large lagoon-style pool, and soothing treatments at The Spa at Black Rock. Embark on exhilarating ocean adventures, from snorkeling amidst vibrant coral reefs to sailing on catamarans that slice through crystal-clear waters. Discover wide open spaces on our 23 acre resort in Maui for soulful reflection and a deeper connection to nature. Over 80% of our Kaanapali hotel rooms offer ocean views, the ideal vantage point for whale watching and the sun setting into the Pacific. Immerse yourself in Maui's profound beauty, where the Kaanapali Beach resort lifestyle was born and perfected.

Property information

Year Built: 1963
Last Renovation: 2018
Floors: 6
Nonsmoking rooms: 508
Suites: 44
Total rooms: 464
Total rooms and suites: 508

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A mandatory Resort fee of $40 USD (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory Prices are based on single or double occupancy. Additional occupants may incur a charge of $89 plus tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
Advisory A minimum mandatory hotel-imposed fee of $40 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what's included in the mandatory fee please see hotel policies.
Advisory A minimum self parking fee of $39 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $49 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM

Ratings & reviews

TripAdvisor traveler rating

4.0 5317 reviews
  • 1.0 star tripadvisor rating
    Black mold, poor customer service !!

    The Black Mold issue noticed during my visit, is a serious health hazard to the guests and employees of this property. Reported a non-operating AC minutes after check-in and was told it will be taken care of immediately. Upon return late evening, noticed AC still not working, the only work around was to set the AC to 60, so either freezing cold or hot and humid. this went on for another 5 days of maintenance request and BS promise, I finally opened the AC filter cover and noticed, what you can see on attached images. this was during the last night of my visit so I did not want to scare my wife and kids and had the front desk to clean the unit with bleach. Due to Hotel managements complete ignorance and incompetency, to even simply apologize, I will make sure this message is heard and give people an opportunity to avoid this property.

    Feb 21, 2024
  • 5.0 star tripadvisor rating
    Dream vacation

    There are two place I never wanted to leave----Italy and now, Maui. Our experience at the hotel was 10/10. When we arrived late evening, I was greeted with an upgrade to an ocean front room. The view was spectacular, especially the sunsets. Our room was cleaned everyday, freshened and no issue with towels. Our bed and pillows were fantastic with daily fresh linen. The water power in the shower was outstanding. The frig is small, but it worked. There is no microwave and no dresser. We did live out of our suitcases for the most part, but we did not care. Our day started early---before 6am with a trip to the onsite Starbucks. The two ladies working were cheerful and always friendly. We then took a long walk on the oceanfront walkway, which extends about two miles. There are multiple shops and restaurants on this walk. Everyone is in a good mood and says hello. The pool was next. Never had an issue finding a chair or getting towels. Again, the staff at the towel shop were friendly and helpful. The pool was cold, but again, not a big issue. The beach and ocean were 10/10. The beach is all sand, no rocks or shells. The ocean clear and warm. There was no seaweed or garbage in the water. My wife and I both did the Black Rock cliff jump--not bad for two almost 60 year olds. The snorkeling was fine and no need to spend extra on a trip. We could see the whales from the beach and our room. We did take 2 whale watch boat trips and I highly recommend them. Our servers and bartenders were great. They were attentive, kind and gracious. I don't remember all there names, but Jeff and Andy were at the pool and the 3 bartenders at the hut were fantastic. Our cleaning person was also fantastic. It was interesting to hear the stories of the fire from them and the impact other lives. This became a top 3 vacation for us because of the Marriot and their staff. Although the location and weather didn't hurt. I would say the only negative was the 10 hour plane travel. That said, it was worth it for what we experienced. I give my highest recommendation for anyone thinking about Maui and this hotel.

    Feb 12, 2024
  • 3.0 star tripadvisor rating
    Cliff Diver at the Sheraton

    This is not a review of the hotel. It is a review of the cliff dive at sunset and beach bar. Sheraton – Cliff diver Make sure to arrive early for the torch lighting and cliff diving. It starts well before sunset, and it is over quickly. It was fun to see but again it does not last long at all. The view is great from the beachside restaurant.

    Jan 28, 2024
  • 5.0 star tripadvisor rating
    Watch the torch lighting from hotel beach at sunset!

    Kind service. Comfortably accommodated rooms. The only downside is the food at the pool bar. It's ok, overpriced but convient if you don't feel like legging it to Whalers. Attractive surrounds. Rooms comfortable, balconies, fridge, clean, friendly.

    Nov 22, 2023
  • 5.0 star tripadvisor rating
    Best experience ever, in the middle of the worst tragedy ever!

    This place...these people, were nothing short of amazing, under the worst conditions imaginable! It began with "Noah" at the front desk. (He lost everything in the fire, by the way!) He was the most gracious, most professional, kindness person I have ever met! His personal loss never affected his ability to serve his guests! Rooms were spacious, view was great, and customer service impeccable. And this was with many amenities out of service, because of the tragedy! (Also be aware! Heard a rumor there may be some negative reviews by a few disgruntled federal employees staying there, that could not be pampered during the tragedy. But I will not mention FEMA's name, hehe!) Great job Sheraton...Lahaina Strong!

    Sep 02, 2023