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Hotel overview

Nestled along the breathtaking shores of Kaanapali Beach, Sheraton Maui Resort & Spa is where exceptional location finds deep intention. While our Kaanapali Beach hotel's nightly lele kawa, the cliff diving ritual, has gained legendary status, it represents just one facet of the immersive Hawaiian experience that awaits you. Feel the spirit of aloha infuse the grounds of our Lahaina resort with meticulously appointed accommodations, large lagoon-style pool, and soothing treatments at The Spa at Black Rock. Embark on exhilarating ocean adventures, from snorkeling amidst vibrant coral reefs to sailing on catamarans that slice through crystal-clear waters. Discover wide open spaces on our 23 acre resort in Maui for soulful reflection and a deeper connection to nature. Over 80% of our Kaanapali hotel rooms offer ocean views, the ideal vantage point for whale watching and the sun setting into the Pacific. Immerse yourself in Maui's profound beauty, where the Kaanapali Beach resort lifestyle was born and perfected.

Property information

Year Built: 1963
Last Renovation: 2018
Floors: 6
Nonsmoking rooms: 508
Suites: 44
Total rooms: 464
Total rooms and suites: 508

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A mandatory Resort fee of $40 USD (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory Prices are based on single or double occupancy. Additional occupants may incur a charge of $89 plus tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
Advisory A minimum mandatory hotel-imposed fee of $40 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what's included in the mandatory fee please see hotel policies.
Advisory A minimum self parking fee of $39 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $49 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM

Ratings & reviews

TripAdvisor traveler rating

4.0 5314 reviews
  • 5.0 star tripadvisor rating
    Watch the torch lighting from hotel beach at sunset!

    Kind service. Comfortably accommodated rooms. The only downside is the food at the pool bar. It's ok, overpriced but convient if you don't feel like legging it to Whalers. Attractive surrounds. Rooms comfortable, balconies, fridge, clean, friendly.

    Nov 22, 2023
  • 5.0 star tripadvisor rating
    Best experience ever, in the middle of the worst tragedy ever!

    This place...these people, were nothing short of amazing, under the worst conditions imaginable! It began with "Noah" at the front desk. (He lost everything in the fire, by the way!) He was the most gracious, most professional, kindness person I have ever met! His personal loss never affected his ability to serve his guests! Rooms were spacious, view was great, and customer service impeccable. And this was with many amenities out of service, because of the tragedy! (Also be aware! Heard a rumor there may be some negative reviews by a few disgruntled federal employees staying there, that could not be pampered during the tragedy. But I will not mention FEMA's name, hehe!) Great job Sheraton...Lahaina Strong!

    Sep 02, 2023
  • 5.0 star tripadvisor rating
    Highly recommend; Jennifer helpful

    Great experience this property. The staff is friendly - Jennifer is very helpful and courteous, professional. Location is ideal, right in the middle of everything and the views of beach and Diamond Head are highly recommended

    Aug 29, 2023
  • 1.0 star tripadvisor rating
    Buyer Beware

    The facility was nice although a little dated. The staff was friendly. My issue was that I was quoted a certain price for an ocean front room and when I checked in they pulled the bait and switch. The put me in a poor partial ocean view room where you had to go on the balcony and turn your head to the left to see any ocean. To get the room that we were promised, I was forced to pay an additional $120 per night plus taxes which ended being over $500 on top of the 3,000 that I had already paid for 4 nights. One additional complaint is that there are poor food choices at the facility. Luckily, there are good restaurants at Whalers Village which is about a 10 minute walk.

    Aug 11, 2023
  • 1.0 star tripadvisor rating
    Horrible experience

    We paid top $ to stay at the hotel for its location and service. Unfortunately non guests of hotel were utilizing the amenities, the restrooms and grounds of the hotel. Also hotel misrepresented its amenities by saying they provide beach chairs. Turned out we had to pay top $ to get a chaise lounges on the sand beach in front of the hotel. If I knew, I would have stayed in a cheaper property , come to the area, rent the chaise/umbrella on the beach and use the pool and grounds for free like other tourists. Food was below average in all outlets. Fast food style daily. During the fire emergency, I waited for the long line to get shorter before proceeding to breakfast, by the time I came back (am), they closed breakfast and where not willing to provide any solution. I spoke with the GM and he was extremely rude and didn’t care that my family and I had not had dinner from the night before, breakfast or snacks. I begged him to sell me snacks from the hotel grocery store to hold me during the crises but he refused. I would have expected better treatment for paying guest. But in a state of emergency when food is behind glass doors , one should expect to be offered for anyone hungry/thirsty . The refrigerator in the sand bar by the lobby had a lock on it while clearing seeing beverages and food through the glass. It is sad that the GM couldn’t manage the crises properly. He allowed feeding some of the guests while ignoring those who were unaware of his strict schedules. Won’t recommend the stay to anyone

    Aug 10, 2023