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Hotel overview

Sunscape Puerto Vallarta Resort & Spa is the picture perfect location for your family getaway. This amazing resort is conveniently located only 10
minutes from Puerto Vallarta International Airport, so you will be sure to arrive quickly at your hassle-free destination. Take a stroll on the world
famous El Malecón, explore the history of Old Town Vallarta, savor authentic Mexican cuisine, or simply sit back and enjoy the scenery. 

- 10 minutes by car to the Marina Vallarta area with dining, shopping and entertainment, the Marina Vallarta Golf Club, and the main pier.


Puerto Vallarta
Puerto Vallarta International Airport (PVR) : 3 miles

Property information

Total rooms: 340


Hotel details


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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.0 6278 reviews
  • 4.0 star tripadvisor rating
    Love this resort!

    We have been coming to PV Sunscape 4 times now and still love it!! The location is absolutely perfect.. beautiful beach and close to town! The food is great, the little coco cafe is fantastic and beds are comfortable! We are thinking of having a 50th birthday celebration/vacation there next year also!! Fun place for kids young and old ! The only reason I have a 4 star and not a 5 is because unfortunately our favourite buffet restaurant was under construction when we were there this year 😔 but we were lucky enough to get our last breakfast in there as the renovations had completed the night before!! See you next year 🌴❤️ CG wpg, mb

    Apr 18, 2024
  • 4.0 star tripadvisor rating
    Very reasonable

    I'll firstly start by saying in my opinion some of the overly negative reviews on here are not entirely fair so mu aim to give a balanced overview. The rooms are spacious and clean (bed enormous infact), and super comfortable. I agree with other reviews, the water in the room should be replaced daily, not every 3 or 4 days. We did have a daily problem of when using the hair dryer it would religiously trip the electrics in the room. Maintence typically arrived within 10 minutes to rectify the issue - apart from, typically the one night we had a dinner reservation in town and waited over an hour for the problem to be resolved. The food is OK- not great but sufficient. Unfortunately the typical area for the buffet was under maintence during our second week of our stay, and was relocated to the ball room (awful, like being at a wedding you've not been invited to!). The burger van for day time was ok, until week 2 when the huge queues started to form - not really acceptable to wait 50 minutes for a burger, but sadly only one guy left to run the show for the whole resort - so not his fault, other members off staff serving soft drinks in the van, when the bar is practically next door (noone is there for drinks, just a burger guys, use your staff where its needed). But it was ok once you got it. The other room for improvement is the on site restaurants are not bookable, it's first come first served. I don't think this concept works in an all inclusive whatsoever. Wait times were typically over 1 hour, despite being told 20 minutes. Again food ok once in, no different in quality just a change of scenery. Let's talk about sun bed wars. So every morning I needed to set an alarm for 6.30 to secure a sun lounger, and believe me, I wasn't the first down in a long shot. What isn't clear is if you do not return to your lounger within 30 minutes, items are removed. Not a huge problem for us as we are sun shine worshippers and intended to spend the whole day on the beds. However it's clear the hotel has a problem with people reserving and then not showing up when others struggle to find a spot. It made us feel we couldn't enjoy a lie on holiday, nor could we enjoy a morning beach walk to try and eliminate the night before excess! It also was the root of several arguments with many guests not aware of the rule. Could be better sign posted but it's fair enough for those greedy holiday makers who have no intention of actually using it and prefer to dabble between beach / pool / other then ruin it for other guests who have to go to auch lengths that i did. Bar staff are lovely and super friendly. Roberto as guest services also fantastic. In all, its a clean, friendly resort, good location, food ok, drinks ok. The overarching problem is there are simply not enough facilities for the number of guests and it could be better managed. Would say to the extremely negative reviews of this place it isn't a fair assessment, everyone is clearly trying their best to ensure guests have a good stay. If you paid Four Season prices I could understand the extreme reviews, but you didn't, did you. Lovely, cheap and cheerful fun in the sun.

    Apr 16, 2024
  • 2.0 star tripadvisor rating
    Loud, loud, loud

    The worst part of it is the noise… Loud disco techno music with very high base much of the day. Kiddie pool nice but results in screaming children as they ride the slides and have the water buckets spill on them. Cute, but it goes on from 10am or so until 7pm or 8pm, so screaming all day plus high base techno music. Not a peaceful environment. Food not great and could be cleaner. I would not come here.

    Apr 15, 2024
  • 4.0 star tripadvisor rating
    My 12thtime atthis resort.

    I enjoy the activities, Melanie was very nice for the crafts and the water volleyball was fun the server's were fantastic. The rooms were very clean. The people were very friendly and always seemed happy. The pool was warm. The food was delicious in the allocarts.

    Apr 13, 2024
  • 4.0 star tripadvisor rating
    Gracias, Sunscape PV!

    Love the Sunscape Puerto Vallarta. Will return! Best of all is the recreation staff. Shout out to Neto, Anahe, Luis, Hugo, Melanie, Alan and Raymond. Pool needs some repairs and water refreshed more frequently. The cross trainer in the gym needs repair as you can't increase the arm tension. Some of the doors in the ladies washroom near the pool have broken latches. All small issues. We will be back! Gracias!

    Apr 13, 2024