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TripAdvisor traveler rating3254 reviews
I had a pleasure of staying at the Sheraton Hotel for five days. The first half of the trip was for leisure, and I absolutely enjoyed all the facilities at the Hotel. It is a gorgeous property in the prime location. Staff members were incredible, and every interaction surpassed my expectations! If you have a question - they definitely have the answer! I also would like to say a very special thank you to Yudha. Yudha is a guest service agent, and he reminded me of how amazing it feels to receive a 5-star service. If you are checking in and see his name - know that you would be well taken care of! Small things like remembering my name, staying proactive with my stay, taking into account my preferences - made a huge difference. Thank you so much Sheraton for your hospitality!
Great Customer Service
Phet was amazing at the front desk. Kind and helpful. Answered all my questions and made sure all my needs were met. All staff should learn from him. Great room was clean and comfortable. Very pleased with overall experience.
Great Hotel in an Excellent Location
When we first arrived in our taxi we thought they had had taken us to the wrong hotel? The taxi arrived in the valet parking area and we were immediately greeted by a friendly Valet who offered to take our bags for us. We were taken to the reception desk who quickly booked us in to our room which was located on the 44th floor. At first we felt a little disappointed, however the lift was an express elevator which made the journey quick and enjoyable. The room was really nice with plenty of room and really well decorated throughout. The beds were really comfortable and the floor to ceiling scenic windows offered truly amazing views across New Orleans and towards the Mississippi again we thought this truly must be a mistake? The hotels location, layout, and amenities including the lobby area and Pelican Bar were all really great. Additionally the hotel was in a great location only a short walk away from the Mississippi River & the Paddle Steamers. And only a short walk away from Bourbon Street and its crazy Night Life (its really wild there). There were a couple of negatives including closing times of the Pelican Bar were erratic and seemed to close earlier each night on one occasion closing at around 9.30Pm. Also the room cleaning we only had our room cleaned twice in five days.
Keisy hooked me up and the best part of the trip
So, I want to let everyone know one that Keisy, that manager for the premium parking, helped me out getting of a bad situation… it was a life saver and I highly recommend Keisy, he’s amazing. But seriously, he is an angel and hooked me up beyond necessary , why I would stay here again
Great hotel and great location
My wife and I stayed at the Sheraton for 5 nights during our visit from the UK to New Orleans and I really couldn’t fault it. it’s a great location, rooms were excellent (we had room 4700 which had a fantastic view of the Mississippi), the staff were superb, especially the reception and the Club lounge staff (42nd floor). Overall a great hotel