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Hotel overview

Experience NoLas vibrant heart at Sheraton New Orleans Hotel, ideally located near the renowned French Quarter and moments from the CBD. Relax in our family-friendly hotel rooms, adorned with premium amenities, and indulge in 105,000 square feet of versatile function venues. Nestled on Canal Street, our hotel puts you steps away from the electrifying energy of New Orleanss Bourbon Street, with easy access to the Ernest N. Morial Convention Center, Caesars Superdome and Smoothie King Center. Rejoice in the comfort of our lavish guest rooms and suites, featuring floor-to-ceiling windows offering views of the French Quarter and majestic Mississippi River. Elevate your stay with exclusive Sheraton Club Lounge access or rejuvenate at the fully equipped Sheraton Fitness Center. Delight your senses at our lobby Starbucks or savor cocktails and local delicacies at the inviting Pelican Bar. Unveil the soul of the Crescent City with us at Sheraton New Orleans Hotel.

Property information

Year Built: 1982
Last Renovation: 2012
Floors: 49
Nonsmoking rooms: 1110
Suites: 53
Total rooms: 1057
Total rooms and suites: 1110


Hotel details


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Hotel advisories

Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest's account should smoking occur anywhere inside the facility.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Pet Policy Pets Allowed: USD 75 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed; maximum weight per pet is 40 pounds

Ratings & reviews

TripAdvisor traveler rating

4.0 3254 reviews
  • 5.0 star tripadvisor rating
    Wonderful Stay

    I had a pleasure of staying at the Sheraton Hotel for five days. The first half of the trip was for leisure, and I absolutely enjoyed all the facilities at the Hotel. It is a gorgeous property in the prime location. Staff members were incredible, and every interaction surpassed my expectations! If you have a question - they definitely have the answer! I also would like to say a very special thank you to Yudha. Yudha is a guest service agent, and he reminded me of how amazing it feels to receive a 5-star service. If you are checking in and see his name - know that you would be well taken care of! Small things like remembering my name, staying proactive with my stay, taking into account my preferences - made a huge difference. Thank you so much Sheraton for your hospitality!

    Sep 22, 2023
  • 5.0 star tripadvisor rating
    Great Customer Service

    Phet was amazing at the front desk. Kind and helpful. Answered all my questions and made sure all my needs were met. All staff should learn from him. Great room was clean and comfortable. Very pleased with overall experience.

    Sep 20, 2023
  • 5.0 star tripadvisor rating
    Great Hotel in an Excellent Location

    When we first arrived in our taxi we thought they had had taken us to the wrong hotel? The taxi arrived in the valet parking area and we were immediately greeted by a friendly Valet who offered to take our bags for us. We were taken to the reception desk who quickly booked us in to our room which was located on the 44th floor. At first we felt a little disappointed, however the lift was an express elevator which made the journey quick and enjoyable. The room was really nice with plenty of room and really well decorated throughout. The beds were really comfortable and the floor to ceiling scenic windows offered truly amazing views across New Orleans and towards the Mississippi again we thought this truly must be a mistake? The hotels location, layout, and amenities including the lobby area and Pelican Bar were all really great. Additionally the hotel was in a great location only a short walk away from the Mississippi River & the Paddle Steamers. And only a short walk away from Bourbon Street and its crazy Night Life (its really wild there). There were a couple of negatives including closing times of the Pelican Bar were erratic and seemed to close earlier each night on one occasion closing at around 9.30Pm. Also the room cleaning we only had our room cleaned twice in five days.

    Sep 19, 2023
  • 5.0 star tripadvisor rating
    Keisy hooked me up and the best part of the trip

    So, I want to let everyone know one that Keisy, that manager for the premium parking, helped me out getting of a bad situation… it was a life saver and I highly recommend Keisy, he’s amazing. But seriously, he is an angel and hooked me up beyond necessary , why I would stay here again

    Sep 12, 2023
  • 5.0 star tripadvisor rating
    Great hotel and great location

    My wife and I stayed at the Sheraton for 5 nights during our visit from the UK to New Orleans and I really couldn’t fault it. it’s a great location, rooms were excellent (we had room 4700 which had a fantastic view of the Mississippi), the staff were superb, especially the reception and the Club lounge staff (42nd floor). Overall a great hotel

    Sep 07, 2023