Wish you were here?

Hotel overview

Authentic Caribbean style and panoramic views of Montego Bay's stunning shoreline await guests of Iberostar Rose Hall Beach.  Mountains, villages, waterfalls, and idyllic beaches are all within easy reach and offer the chance to experience the diversity of this island paradise. The resort blends the charm and authenticity of classic colonial décor with world-class amenities, the finest international cuisine and an exquisite attention to detail. For couples or families, it's the ultimate vacation.

Location

Montego Bay-Beach
Sangster International Airport (MBJ) : 11 miles

Property information

Year Built: 2007
Accessible rooms: 4
Floors: 5
Total rooms: 366

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The hotel 1st phase of room renovation of 175 rooms from June, 2024 and expected to completed by December 10, 2024 where Hotel services will not be affected and we sincerely apologize for the inconvenience.
Advisory The hotel External building facade, painting & room balconies renovation is going to take place from June 4, 2024 and expected to completed by Sep 24, 2024 where Hotel services will not be affected and we sincerely apologize for the inconvenience.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Spring Break Policies - Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Student/Youth Group Policy - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth  

- All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.


 

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 7078 reviews
  • 2.0 star tripadvisor rating
    Wish I could have written a better review!

    Regrettably, I find myself composing this review in such circumstances due to the resort's lack of communication and concern. Firstly, I would like to acknowledge the presence of staff members who were genuinely kind and accommodating during my stay. However, despite enjoying two days here, I encountered an issue with the non-functioning elevators and promptly reported it to guest services on the morning of May 11, 2024. Unfortunately, while walking outside the dining area, I slipped and fell on a wet floor without any warning signs indicating that it was being cleaned. One staff member rushed to my aid while another hastily fetched a wet floor sign. The pain I experienced was severe, and needless to say, it was challenging to file a complaint. Despite the incident, the elevators remained out of order, and I was informed that I would need to pay for nurse assistance. However, later that evening, a kind guest services representative agreed that the resort would cover the cost of seeing a nurse. My leg swelled up significantly, making my stay incredibly uncomfortable. It is evident that this resort lacks effective leadership, as there is a noticeable absence of management for various functions and issues, including the malfunctioning elevators. I had to make arrangements to be transported in a wheelchair at the airport and promptly sought medical attention upon arriving in Florida, where I visited the emergency room. As a retired military veteran, I have a high tolerance for pain, but this unfortunate incident completely ruined the remainder of my trip. I reached out to the resort via email to make arrangements for payment of my copay and other minor expenses to return home, but I received no response, not even an apology for what had transpired.

    May 28, 2024
  • 5.0 star tripadvisor rating
    Great experience

    The hotel was very clean!! Beautiful updated decor! Excellent service, especially Toniann from the lobby. She was attentive, anticipating your needs in advance. The food was very good, lots of variations and cuisines. One of the shows was excellent. The beach fantastic, with a huge infinity pool.

    May 28, 2024
  • 5.0 star tripadvisor rating
    Uncle Tony's Smokehouse

    At Uncle Tony's Smokehouse the chef, Joel, gave excellent service. His personality was pleasant and his smile brought warmth making the entire experience a great one. Would definitely recommend going by Uncle Tony's Smokehouse when visiting the hotel.

    May 27, 2024
  • 5.0 star tripadvisor rating
    Terell was awesome!

    Had the best experience at the Japanese restaurant on the resort. Terell was our chef and he was fantastic! He made the experience so fun and amazing. We definitely recommend visiting for him. The food was great and he sang us many wonderful songs. Such a great vibe! THANKS TERELL!

    May 26, 2024
  • 5.0 star tripadvisor rating
    Thanks to you guys

    ToniAnn was a great help to us but most importantly she thought us patwah I enjoyed every bit of her company at the ice cream shop she was of great help in so many ways thanks to everyone at iberosrat for making our trip an amazing the bartenders are all amazing

    May 26, 2024