Wish you were here?
Authentic Caribbean style and panoramic views of Montego Bay's stunning shoreline await guests of Iberostar Rose Hall Beach. Mountains, villages, waterfalls, and idyllic beaches are all within easy reach and offer the chance to experience the diversity of this island paradise. The resort blends the charm and authenticity of classic colonial décor with world-class amenities, the finest international cuisine and an exquisite attention to detail. For couples or families, it's the ultimate vacation.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policies - Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating6413 reviews
Mom Birthday Trip
My time at Iberostar was ok. We came to celebrate my mom’s birthday. Food and drinks were ok… nothing extraordinary. The buffet did have a good selection. We ate at the on-site restaurants as well and they were ok. The rooms were ok. We had ocean view rooms (but a big palm tree was right smack dab in the middle) lol. Danielle with the courtesy desk was AMAZING! If it wasn’t for her, I probably wouldn’t consider giving Iberostar another try. Con: I did have a problem when I asked for new sheets (a few times) and they never came. When I informed the front desk at checkout, I received an “I’m so sorry” response. Olivia at the outdoor bell stand was a bit rude when my brother was asking her questions. While we were waiting on our late shuttle bus, I can observe her on her phone and not being attentive.
No room service at the portion of the property we were on, even though it advertises room service. Stayed 4 nights were only allowed dinner reservations for 2. Other times had to eat at buffet. Advertises coffee shop. Ask where it was located none of the staff could tell me, had to go to buffet for take out coffee. No decaf coffee to brew in room, they don’t have. Room very dated, no charging spot, luckily I brought the cord and plug. Mini bar was 2 Red stripe beers, 2 Cans coke and 2 cans of sprite. Was supposed to have romantic dinner for 2 on beach. Would have been nice but there are 2 choices and we had to pick the same appetizer meal and desert. Needless to say that was odd. Never received the bottle of wine that was supposed to be included in our package. Can’t buy any bottled water anywhere. Bring your own water bottles and insulated coffee mugs. Actually lost 5 pounds on this trip and so did my husband. Will never stay at this brand of resorts again. Very little shaded spots near pool and beach. Get up early if you want one.
NEVER AGAIN !
Food was not great, Hard to enjoy most meals. Some staff were very pleasant others made you feel like you were bothering. 24 hr First aid Station was never open -visited twice -Tried 3X, No Help. Most times could not find a lounger to sit or lay at the Pool or Beach and the place was not yet operating at full capacity, Some restaurants weren't even open full time yet (not mentioned when we booked) Cant imagine this place when operating at full capacity. I mean why do you go to a warm beach destination ? Place is a Joke ! But don't worry if you need a Mask they will send you down to the store to pay $5.00 for a cheap disposable mask after you forked out $7000. to go there. Was happy to leave, not how I imagined my Vacation to playout. Won't return that's for sure
Poor Service, Good food
Property's first impression on arrival was positive nice looking resort, it proceeded to decline upon check, here's your key, go find your room. It proceed downhill from there, bar service, buffet service, no beach service at all. Pool bar catered to bikini's so tipping at that point stopped. Speaking of tipping, it was expected from the staff, hard to tip with such poor service. It was that same through out the resort. Room make was always late, fridge in room had 2 pops, 2 beers and a glass bottle to retrieve your water to drink. Pool had black mold along the sides of the pool. Buffet did not open for breakfast until 730, Lunch was not until 1pm dinner was 7pm. Ala Carte dinner reservation was always 930pm.Constant pestering on the beach from locals to buy either cheap gifts, especially marijuana,(we know its the big thing in Jamaica) but you would smell it everywhere you went. Airport service was just as bad. Only good thing was the jerk chicken. It was by the worst vacation experience ever had. Will likely not return to Jamaica again.
Did not meet expectations
Property had several restaurants and bars closed. Was not advertised as such before booking. My friend is disabled and the elevator was broke the whole 8 days we were there. Told several staff members. One of the reasons we chose this resort. Room service was offered on website but not available when we arrived.