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Hotel overview

Secrets St. James Montego Bay presents guests with a peaceful, relaxing oceanfront setting surrounded by the crystal clear waters of the Caribbean. The resort’s classic décor and echo the sophistication of the island's British colonial era with sumptuous suites and the ultimate in amenities with the Unlimited-Luxury® of gourmet restaurants, bars and lounges, and the paradise of Secrets Spa by Pevonia®. For those wishing to turn up the excitement, there’s the Secret’s Wild Orchid Montego Bay Resort right next door with its welcoming Jamaican vibe.

UNIQUE SELLING POINTS

• AAA Four Diamond award-winning resort since 2011

• Just 15 minutes from Montego Bay International Airport

• Exclusively situated on Montego Bay’s breathtaking peninsula, surrounded by the Caribbean Sea

• Luxurious all-suite resort with a British Colonial design featuring stunning ocean and ocean front views

• Romantically inclined, reserved, yet relaxing atmosphere

• Free-flow access for guests to Secrets Wild Orchid’s facilities next-door

• Butler service is available for all room categories*

Guests staying in the Preferred Club Swim Out or higher room category will receive personalized butler service at no extra cost. Guests staying in Junior Suites and Preferred Club Junior Suites can purchase the butler service for an additional cost.

• Promenade between both resorts featuring shops, restaurants, piano bar, theatre, game lounge and more

• Authentic Jamaican jerk chicken & beef patty carts at the beach and pool daily

• Boasts a 300-yard dedicated beach area with calm water that’s perfect for swimming, snorkeling and water sports

• Guests have access to the resort’s private catamaran (additional costs may apply)

• Recently enhanced spa featuring unique spa cabins, a hydrotherapy area*, a yoga garden and more

• One of two Secrets Resorts & Spas in Montego Bay

• Features 3 Wedding Gazebos, 2 of which are on the piers overlooking pristine waters

• Boasts a state-of-the-art convention center, approximately 10,000 sq. ft.

• Located within close proximity of 5 major championship golf courses, 3 of which are world-renowned

• Situated near Montego Bay’s famous “Hip Strip” and other local points of interest

*Temporarily unavailable

Location

Montego Bay
Sangster International Airport (MBJ) : 6 miles

Property information

Total rooms: 350

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Pet Policy Pets Not Allowed
No Show Policy:
  • No Show Penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 8677 reviews
  • 5.0 star tripadvisor rating
    Room was Awesome

    We celebrated our 23rd Anniversary. The resort is great, lots of things to do in the resort. Staff was awesome. A big thank you to Runique who made our stay awesome. He took care of all our needs. We enjoyed the private hot tub on the balcony and the view was amazing. I do wish they had more authentic Jamaican food.

    May 17, 2022
  • 5.0 star tripadvisor rating
    D. Banks (Chicago)

    Visited Secrets St.James and received some of the best customer service ever while being on vacation. Starting with Jamal and crew as the welcoming committee. They took a lot of pride in making sure our needs were met and providing us with useful information to make it a memorable experience

    May 17, 2022
  • 5.0 star tripadvisor rating
    Awesome ! Enough said 😃

    I absolutely LOVED my stay here! Great service at Blue Mountain from our waitress ANTOYA. The resort is exquisite, from the food, the drinks and the accommodations. Definitely, a great place to visit especially for first time visitors to Jamaica. We will definitely be back again.

    May 16, 2022
  • 5.0 star tripadvisor rating
    Great Vacation

    Stayed here May 3rd to 10th. Had an amazing time. Food, guests and staff were great. Stayed in the preferred section. Which gives access to all 3 resorts. Breathless, wild orchid and St. James. The foam pool parties were fun. Guests were very friendly. Staff very accommodating. Room was great. Bed and pillows very comfortable. Good drinks. Did the spa and wife had a massage. She loved it. Special shout out to The Cowboy at the world cafe who gave amazing service and even sang a song which had the wife tear up. He's a great guy. Thanks to Runique our concierge who made sure we had whatever we needed. Shout out to Everett the bartender by the preferred beach. Can't remember the name of the bar. Thanks to Carlton who gave us freshly cut water coconuts daily. Also loved the jerk chicken cart. Night entertainment was on point. Room turnover could improve. 3 days the room wasn't turned over. had to voice my concern with the front desk who was able to send someone. You need to get up early in the morning to secure a spot by the beach. More can be done to enforce guests not staying in the preferred section not to use the lounge chairs in this area. We also met some good couples that we plan on staying in touch with. Staff work hard. Doesn't hurt to leave a couple dollars for good service. I would think any of these negative reviews are from people who just can't be pleased.

    May 16, 2022
  • 1.0 star tripadvisor rating
    Reunited my 25th anniversary trip

    I travel frequently and this is the first time that I found myself wanting a Vacation to end due to it being so awful. I have traveled to Jamaica over 10 times in the last 5 years but after this trip I will strongly consider ever coming back due to the treatment at secrets St James. Upon arrival we were taken to the preferred lounge, on the way a guy on a golf cart didn’t stop and hit the luggage cart pushing it into the worker and myself. I am sure there is camera footage to back it up. As we got checked in we were told that we needed to meet with Shanice to get our $200 in coupons to be used on the resort. She advised us that if we needed anything she would help make it happen. She asked about what we wanted to do during the week. We let her know that we were celebrating our 25th anniversary and were there to renew our vows. The only other thing that we wanted to do was to get a couples massage. She called and booked us 80 mins that we requested. Afterwards she said that she could get us $400 off if we agreed to go to a sales presentation. We were hesitant but agreed to a 90 min presentation. She called us the morning of to confirm and told us our meeting with the wedding coordinator was wrong on our paper (it said 11) she told us it was really 12. Come to find out she changed it to give more time for the sales pitch even though it started at 830am! Way more than the 90 mins we agreed to. We would never have agreed to it being moved as it was the sole propose of this trip. Once we made it to our swim up room we discovered there were no loungers at all on the swim deck like had been in the pics. There were only straight back chairs on the porch. We asked our butler who said they were removed for Covid? This makes no sense at all since the only people that would use them are the two people in the room. Additionally both breathless and wild Orchid had them! What’s the point in a swimOut room if you can’t even enjoy it? Waste of extra money! There was also no curtain on the porch for privacy. What’s the point in a double tub that you can’t even use with out privacy? As for the room it’s self it’s sup par at best. The coffee maker doesn’t work which was reported and never fixed. The curtains have holes in them and kept falling down. My husband had to fix them multiple times during our stay. Everything was dated and the floor was cheap laminate. Who puts this type of floor in a swim out? You can feel it move when you walk across it. There is a connecting room door that has no deadbolt, and was so thin we could hear every word the people said next door. The tablet in the room doesn’t have updated information and the menus don’t match what is at the restaurants. Still determined to not let this ruin our trip we carried on. We went to the sales pitch which after 2 1/2 hours we left. We told them our experiences so far but told us to not judge them based off this hotel. They admitted it was number 11 on the list. We were ready for our spa day, we went there an hour before as we were instructed only to be told that we were only booked for 50 not 80 that we requested. We were basically told to take it or leave it. We were upset and went to speak with shanice who was unavailable but they told us in the lobby they had fixed it that we were to go back to the spa. At this point we had the hydrotherapy only about 20 mins instead of the hour. After the 20 mins they come back and once again told us we could only have 50 mins. At this point I gave up and went to get dressed. The spa manager got involved and come to find me. She said she had fixed it and she herself was going to give one of the massages. The manager is one of the better assets. Our big day arrived, our 25th anniversary and vow renewal. Right before it starts to rain. So they try to wait a while for it to clear and it doesn’t so we have to be moved inside. Ok disappointed? Yes but I know this can’t be avoided. They come pick us both up on the smallest golf cart and put us on the back with an umbrella. We were soaked all the way through by the time we got there. They had larger carts, it’s beyond me why they didn’t use one so we could have been inside. We were then taken to a hallway, An undecorated hallway where workers were carrying tables and equipment into what appeared to be a ball room. How pathetic is there not a place to use in the event of rain?!!! Oh wait there was but it was being set up for a door dash party so we got a hallway. We try to make the best of it, but The entire time i was trying not to Cry. How many times do people get to renew their vows on their 25th anniversary? Ok so for the icing on the cake.. they drop our cake trying to move it to get a pic where it doesn’t look like we are in a hallway. Our day was absolutely ruined!!! I will never get this day back and I had to redo my hair and put back on a dress for pictures, so I can pretend it was nice. I am crushed from this experience! I wish I had never come here! 7k for HORRIBLE service!

    May 16, 2022