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Hotel overview
Dazzling white sandy beaches and the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of our all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring our famed reefs.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
6849 reviews
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Jan 13, 2022Very fun stay!
We are here with 6 in our family with 3 rooms. We have been having a great time and have enjoyed our stay. We really enjoyed trying the scuba experience in the pool with Marianna. She was so helpful and patient with us. We plan to go home and get certified so we can come back and go out on a tour in the ocean. Thank you to everyone!!!
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Jan 13, 2022Meh
It is what you would expect for the price point, which is to say average at best. Friendly staff, but the food is awful. AC not working and no hot water upon check in. Thermostat allows you to set a temp but it doesn’t work - there are two temps, hot and cold, regardless of the setting. Not recommended unless you are a diver who wishes to experience Cozumel diving. Dressel Divers is great but it would be nice if there was a shop with at least minimal dive necessities.
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Jan 13, 2022I would NEVER come back to this resort‼️ Don’t waste your money‼️
We are currently still here at the resort as of Jan 12, 2022. 🛑 There are only 2 restaurants and the food is horrible in all! There is one hamburger stand by the pool which is the only good food in the whole resort. 🛑 The rooms are what you would expect in a $600 a week resort! And they smell horrible from sewer smell. We paid extra for the nicer room with a sitting room also 🛑 The main entertainment in lobby at night is the same guy every night singing basically karaoke 🛑 There has been basically zero entertainment around the pools for three days! 🛑 There’s only 1 pool and they have had one day of entertainment at the pool since we’ve been here on Jan 9, 🛑There is no room service at all and you cannot find any food after 10 PM so pack your food if you want to eat! ‼️ We would NEVER come back to this resort and we have been to many resorts over the past years in Mexico ‼️
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Jan 12, 2022
Great Food, People and SCUBA
The Dressel Diving Centre is right on the Iberostar Grounds. Second largest reef in the world. Beautiful. You board the diving boats right from the resort. Food was great. Outside of regular meal times, you can eat from the "snack buffet" by the pool any time in the afternoon. Grounds and rooms are kept clean. They have peacocks roaming the property. 8 flamingos wander just outside the main dining room. Staff are very friendly. Things work on time. The best of the restaurants is probably the Steakhouse but the Mexican and Japanese are good too. They could decorate those two restaurants in theme better but that is minor. Beach volleyball is there. Seems to have sand over a cement pad and the resort needs to rake more sand in, as there are hard spots. Sports directors doing lots of things but we had to get the adult volleyball going - people join in and it is a riot. Entertainment was mixed. Some nights quite good. We did not use the SPA, prices seemed expensive so we avoided.
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Jan 11, 2022
Perfect SCUBA diving vacation in Island Paradise
We loved our SCUBA vacation at Iberostar. The resort is a divers' paradise as there are 4+ times per day when the Dressel Divers boats leave the dock for SCUBA. All diving sites are very close so the ride is no more than 15 min. One day, I was able to do three dives per day and still have plenty of time to relax. Cozumel reefs are one of the best diving spots on the planet. The grounds of the hotel are gorgeous, there are flamingos, iguanas and other animals. We stayed at more upscale Iberostar properties, but Cozumel is our favorite because of the island feel, bungalows and hummocks. Angelo is a super star, we especially liked the aquafun workout with him at the pool. There is a good balance of activities vs. chill. Ismael at the kid's club was very nice, he entertained our kids (4.5 and 7 y.o.) very well. The kids club hours are limited as this is a relatively small Iberostar property targeted more towards adults. The buffet has plenty of choices to create a good meal for a price/quality ratio. There are other Iberostar resorts that offer better selection, but those are more expensive. We didn't like the mixed bar drinks so we only ordered Dos Equis beer on draft. The Rock show in the evening was a big hit, Angelo and the dancers were excellent. Overall, we'd love to stay there again as we come for scuba and relaxation in paradise. For non-divers and those who like a swimmable beach or big resorts, I'd recommend other Riviera Maya Iberostar properties.