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Hotel overview
Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs.
Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time.
Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at four bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8592 reviews
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Jul 12, 2025An Amazing holiday
An amazing holiday in such a lovely hotel. You can see why this hotel is 5 stars. Everything from the accommodation, food and things to do was great. We especially loved the Asian cuisine a la carte restaurant. Theres an abundance of wildlife on your doorstep and flamingos by reception to pass each morning on the way to breakfast. Unlike other hotels there was plenty of sunbeds by the pool/beach and we made use of the swim up pool bar for cocktails. There is a diving place on site called Dressel Dives and we highly recommend using their services, we did a discovery dive and loved it. Highly recommend this hotel to anyone. This was our first time in Cozumel and the long journey was worth it.
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Jul 11, 2025
Great Friendly Staff, Management makes it perfect
5 of 5! My heartfelt thanks to the entire staff. Every member was was friendly, attentive, and professional. However, one member, Yoania from Cuba, went above and beyond in making sure in making sure that everything was perfect. She made the difference. Such a warm caring person, she made us feel like immediate friends. And she also helped me with my Spanish because “ No se nada! “
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Jul 11, 2025
Great experience at Iberostar Waves
I stayed at Iberostar Waves in Cozumel for a week and had a amazing time. The food was great with lots of good options and no need to book reservations for the restaurants, which made things so much easier. The staff was amazing the whole trip. I especially want to mention Ana, one of the bartenders/servers. She was incredibly friendly and made our stay even more enjoyable. Everything about the resort felt relaxed and easy. Would definitely come back.
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Jul 11, 2025
Great resort, great diving, teen kids loved it too!
The four of us (2 adults, 16yo daughter and 13 yo son) had a great week at Iberostar waves Cozumel. We took a taxi from the airport ($40- ouch!) and stayed for seven nights. Food was great (we ate at the buffets for breakfast lunch and denier, and extra snacks at the snack shack by the beach). Drinks were standard Mexican all-inclusive, and there’s a swim up bar (which the kids love). We participated in many of the daily activities: early morning yoga and pool aerobics with Manolo, rifle shooting and archery with Azael, and pool side games with “Super Sexy” Humberto. The shows were typically singing and dancing (the four singers/dancers worked hard every night entertaining us). The beach is nice to walk on, and there’s coral when you first get in. There is a pier that you walk on to get to the dive boats and there are stairs halfway down the pier where you can get in the water to avoid the coral by the shore. Fish swim around the pier (mostly in the late afternoon). The pool and ocean water were warm! Food was great- main buffet had a different theme every night- they were all good so we didn’t try any of the specialty restaurants. The resort was not packed (as I imagine it is in the winter “busy” season) which was perfect! We could always find a chair by the pool or beach (even with people “saving” seats with their towels). The diving and dive shop were top notch. We dove with Andres and Carmina, great DMs. Equipment with DRESSEL divers was first rate and we met a lot of repeat customers (which is a good sign). The dive sites were nearby, and we’d return to the pier between each dive. Rooms were comfortable and the AC was great!
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Jul 10, 2025
Gluten Free service
We loved our stay at this resort. We Especially loved Ana Banana and Fabian. I am gluten free and Fabian was fabulous he made sure I was able to get gluten free meals and made sure I had a delicious breakfast 😋 with gluten free pancakes and French toast. They also have amazing servers that helped us out the entire time. Thank you to the wait staff Jontan and Armando. They are bothering very helpful with my allergies and with making sure we had everything we need.