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Hotel overview
Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs.
Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time.
Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at four bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7891 reviews
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Jun 05, 2023Great Family-Friendly and Diver-Friendly Vacation
We stayed at Iberostar Cozumel last week and the stay was fantastic. My family of 4 (2 kids) were part of a larger family group of 10. All of the restaurants were able to accommodate us. Diving with Dressel divers was a breeze having them right there on site. My family of 4 stayed in a family room which was clean and well kept. We enjoyed our visit and felt completely relaxed. We appreciate all of the staff's hard work around the resort, every person we saw was working hard. A special shout out to those who helped us celebrate my daughters birthday, and to the staff working Star Camp. We did not know much about Star Camp until we arrived - Rosa, Ismael, and Montse at Star Camp made my daughters week! Rosa, Ismael, and Montse were so patient, kind, and creative keeping the kids engaged and busy at Star Camp. My daughter loved going to Star Camp, some of her favorite activities at camp were pool games, making puppets/playdough/jewelry, and face painting! They even helped her celebrate her birthday. We enjoyed a very relaxing beautiful family vacation, we highly recommend!
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Jun 03, 2023
Beautiful resort staffed by excellent people!
Still buzzing off of the great time had by my family and I last week at this Iberostar location. Good food, beautiful resort grounds, but one of the best parts of the experience was the effort made by the entertainment team in making the trip memorable. Inviting and including all in opportunities to recreate or have some good ol' family fun. Daniella, Fabian, Luis, and Donovan, to name a few, really do their best to put smiles on the faces around the resort as they curate activities and kick off the shows on site. We really appreciated learning a bit of Spanish as they gave instructions and introductions in their native tongue before translating to English. We'll forever be calling our Padrastro (stepfather) Papa Plátano after his efforts in the Cocktail Party! Looking forward to our next trip to visit!
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Jun 03, 2023
Love Iberostar Cozumel
Just got back from Iberostar Cozumel and can’t wait to go back again. Staff was friendly and helpful. Check in time was minimal. Room was comfortable and clean. Loved staying in a bungalow. Special shout out to Raymundo the bartender. Food was hit or miss however they do offer a nice selection. Loved the grill on the beach. Smokehouse was my favorite. Beach view was spectacular. Favorite location for divers and there were plenty of them. Dressel Divers have a facility on the pier and are extremely helpful. They offer a “scuba tryout” at the pool every morning. I recommend going with Dressel for both Scuba and snorkeling excursions, Need to bring water shoes. Can get buggy at night so bug spray is a must. Overall one of my favorite resorts in Mexico.
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Jun 02, 2023
Great family celebration at Iberostar Cozumel!
We had a great time at Iberostar Cozumel. Situated right at some of the best diving, Iberostar did not disappoint. The entertainment crew was a surprise. We thoroughly enjoyed all of the activities, water aerobics, volley ball, pictionary and beach yoga. Daniella, Fabian, Donavan and Louis worked hard for us and were fun and engaging. I wish I could remember the yoga instructors name because his class was one of the best I have taken. Our rooms were clean and nice and food was great.
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May 31, 2023
My experience at Iberostar!
Daniella, Donovan, Louis, and Fadian they were so amazing!! They were so friendly and filled with so much energy and so much fun to be around! Everything here was so beautiful clean and super nice! All of the food was amazing and so much fun trying new things!! Also the entertainment at night was amazing all of the performers were great!!