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Hotel overview

The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.

Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.

Location

Cozumel
Cozumel, Quintana Roo (CZM) : 9 miles

Property information

Year Built: 2007
Total available rooms and suites: 266

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.0 5773 reviews
  • 3.0 star tripadvisor rating
    One of the least memorable resorts I've been too

    My parents and I originally booked our trip for Sunscape but were unimpressed there due to size during construction and the room they were put in, so we looked at an upgrade to Secrets. On the first night, after a run around with pricing (which we expected and was really no big deal), we settled on a deal for the stay at secrets. I liked my room but my parents thought theirs was very damp and/or moist, the AC was too loud, the fixtures in the bathroom were old, and the water pressure was very low. After our first full day of drinking and eating, which we really couldn't complain about either especially the bartender Angel. I went back to my room to take a shower and get ready for dinner. I unlocked my door and threw my stuff on the dresser where the TV is when all of the sudden a worker from maintenance walks in from my balcony on the third floor!! I was shocked as my door was completely shut, not ajar like you would imagine when housekeeping is cleaning the room, and the curtains looking out onto the balcony were also shut. How was I supposed to know somebody was in my room!? Thank goodness I still had all of my clothes on! I'm a 20 y/o guy but what's stopping the staff from doing that to a young woman thinking their in the privacy of their own room? The maintenance staff member told me they had to enter due to an emergency leak in the room below. That put a huge damper on my evening and the rest of my trip as this was the first time I had a hotel room to myself. It really messed with me, I checked if my room was secure every time I walked in after. That evening after the run-in in my room, I felt I really needed to speak with the front desk. I'm not the type of person to let things bother me but this was a whole different story. At first they tried to blow me off by saying they had to enter because it was an emergency and I should just put the do not disturb tag on my door. I get it, emergencies happen and if you have to get in my room, go ahead. But... If you enter somebodies room please make it known somebody is in there, like leaving the door open!!! I eventually got to talk to the manager and he understood were I was coming from but as the week went along, looking back, it also seemed as if he just brushed me aside. Also on the 3rd day, I cut open my foot in the pool due to a jagged tile at the bottom, that problem was resolved during our stay as the staff marked it and replaced broken tiles. Ok I promise that's the end of the bad talk. Outside of these experiences, things went a bit smoother. All but 2 of our meals were fantastic, I highly recommend the sushi and seafood. Stay away from the Italian and Tex Mex nights. The entertainment was awesome, Heydy was an absolute saint on the entertainment crew. My family enjoyed her trivia games, bingo, blackjack, and tequila tasting.

    Jan 12, 2022
  • 4.0 star tripadvisor rating
    Nice resort but keep expectations in check

    Cute little resort, but bring your own things to do in the evenings because there's not much to do here after dinner with the exception of drunk tourist karaoke. Bring games/books/movies to entertain yourselves. This resort has no evening shows like the others have. Pools close at 8pm. Great food for lunch/dinner. Breakfast not so much. Excellent bar/restaurant/desk staff. Enjoyed the Preferred pool/beach area, didn't see anyone checking room #s there though. Beach is very beautiful but VERY rocky-water shoes cannot handle it. You will need hard soled water sandals & walk carefully to prevent sprained ankles. Saw several ppl get hurt.

    Jan 11, 2022
  • 2.0 star tripadvisor rating
    Not a luxury hotel or experience in any way

    For what we paid for a week in this hotel, we expected amazing facilities, food and service. This was the not the case. The hotel is kid of old and not very well upkept; but, that's bearable. The food is awful. The Bordeaux restaurant was the less bad, but the rest of the restaurants offer a poor selection of plates and even those are not well executed. (E.g. at the japanese restaurant we ordered a won ton soup that contained zero won tons, or salmon sushi made with salmonated trout instead). The best food we had was at the Barefoot Grill: burgers and wings. Again, not at all what you'd expect for what you've paid for. Also, not a lot of options on beverages. As for service.... there are a few exceptions (Angel at VIP services and Wendy at the beach), but otherwise most staff was unattentive, unwilling to help with basic requests. It's not that they're rude, they're just not serviceable or particularly nice. We noticed a HUGE difference on how they treat Mexican and foreign guests; the latter get waaaaay better service, so... be prepared for that. I would not recommend this hotel in any way. Especially if you've been to other Secrets hotels, do not expect the same quality or service.

    Jan 10, 2022
  • 5.0 star tripadvisor rating
    Nice property, great staff

    Construction going on while they add a Dreams next to the Sunscape (next to the Secrets lol). So eventually you'll be able to use all three properties which is kinda great. It's a bit dated from a structural standpoint compared to other Secrets. Beach was very nice, able to walk south a very long way past all the beach clubs which is fun. If you snorkel/dive the boats come right to the resort and pick you up at the Secrets pier. Sunscape. has nice beach bars which you can use. Plenty of places to watch NFL/college games. UVC was pretty busy pushing the timeshares but you can skip all that. Entertainment almost non-existent... age of visitors was fairly high and not much volleyball etc going on at all Staff shouts include... Manatees Bar - Miguel, Francisco Preferred Bar waitstaff Wendy, Isabel Sky Bar - Mario, Rosario, Dolores Oceana (breakfast) - Francisco, Miguel, Rubi Entertainment - Heydy Med./Italian restaurant very good as was El Patio on Sunscape side. Did the buffet a few times - it was fine. Had breakfast at Oceana everyday to watch water/beach - its a la carte. Preferred club beach area very nice - beware the towel savers - they are up and at it at 7am taking all the good spots everyday unfortunately. Overall very good time. You'll def. want to do happy hour at the Sky bar each night.. best part of the resort.

    Jan 09, 2022
  • 5.0 star tripadvisor rating
    First visit to Secrets Aura Cozumel

    I've been to Cozumel probably at least 20 times over the past 10+ years, primarily for the great scuba diving. But this trip was solely for some R & R with my wife, and we decided to try the Secrets Aura. This resort is definitely at the top or my list - great expansive beach area, food was very good, the grounds and the facilities were in excellent condition and all staff were helpful, polite and professional.

    Jan 04, 2022