Wish you were here?
The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.
Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating6411 reviews
Best Sunset Dinners
This was our second visit at Secrets Aura and over all we had a wonderful time . Weather was perfect and water in the ocean was very warm . We were a little disappointed that our room had a musty smell . Not sure why as it was clean and we didn’t see any mold anywhere. Our clothes and luggage smelled musty when we got home . Maybe it was the time of year . We didn’t experience this 12 years ago during on our first visit . The other annoyances was the non preferred guess at lunch time had to sit on picnic tables outside the restaurant next to the pool where preferred guests sat two feet away on chairs with tables under a roof . It wasn’t that way during our first visit. Kind of made you feel less of a guest. Now our third and last complaint is their sparkling wine is of a very low quality at 9% alcohol. Not something you would expect at a 5 star resort. Definitely noticeable when tasting. The food was very good . The sunsets were to die for at evening dinners . The main pool is absolutely gorgeous with its layout of swim ups and ocean views . We are still pleased we went to this resort the second time . Beach service with drinks was around steady every day . Lots of beach towels every morning.
Do not recommend staying here! We booked this trip as a 15 year anniversary. Upon arrival it looked very dated, but that was not a huge conern. We get to our room and the mold smell would not you down. The room never got below 77 degrees. The shower glass had black mold/mildew growing on it. The lights did not work. After a quick google search we quickly learned many reviews had been filtered! This is not a 5 star resort. We finally called the travel agent and had our flights changed to go home early.
The worst secrets
The worst hotel I have ever stayed. The place had garbage all over resort. Broken sink. Never clean room until we asked. Service and cleaning was the lowest level ever seen in my life. I am surprised it has the Hyatt name. Never again will I stay here.
Beautiful grounds, great service, dated rooms, and poor food quality
The resort pool and beach area were beautiful and relaxing. The room was very dated and disappointing in aesthetic. We were part of the "preferred guest" program but there are no perks to being a preferred guest. The drinks were pretty good once you navigated through all of the sugary drinks. The food was not good. They used low quality food at all restaurants. The breakfast was the best thing to eat at the resort. The service was very good and friendly.
Secrets for Birthday
First room they assigned us was not fit for anyone it had mildew and mold smell so strong it should not have been in use. They did change our room for a much better one. The property was not up to usual all-inclusive resort standards and many of the restaurant options were closed for repair or updates.