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Hotel overview
Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya Suites is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March to April. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
***Important Information for Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Ratings & reviews
TripAdvisor traveler rating
8659 reviews
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Jul 11, 2025Nice resort with plenty of space and lots of wildlife!
This is a very nice resort. The rooms were spacious (we stayed in Maya suites) with excellent AC and ceiling fans above bed ( a must when we travel to Mexico). The staff were very friendly, entertainment was also great (they do a great job with that). Even though my kids are teenagers I saw that there were many activities for the younger ones as well. They are also plastic free so there are no plastic bottles at all. They use filtered water, which is hard to get used to flavor wise. I think that would be my only complaint is the taste of the water there. But everything else was really great. People still reserve the pool loungers with towels but they have so many there that we were always able to find some. We are not early risers and a great pet peeve of mine is having to wake up early on vacation to reserve chaises (whether by pool or beach). Here we did not have any issues with that at all. Food was good in buffet, not the best but still plenty of options. I also liked that they had Mexican options at every meal. We like their authentic food and it did not disappoint. Restaurants I can’t comment too much on since we only went to one. Service was for the most part good, at certain times was slow. I think our favorite part about the resort was all the wildlife we saw. Due to the many mangroves throughout the resort we got to see coatis, agoutis, anteater, iguanas, and one day we even saw a spider monkey with a baby!
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Jul 10, 2025Definitely would come back
Loved the place. Very nice and clean and the kids loved it. Food was really good too. Greek place and la marina was our favorite for dinner. Didn’t get to try the Japanese place. And we had the best golf cart chauffeur Javier! He helped us get a reservation at the steakhouse when it was already full! Great guy was always checking on us!
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Jul 04, 2025
We return because of the wonderful staff
5th stay over about 12 years. The staff is fantastic… attentive but appropriate. Frankly on of the reasons we repeat is the quality of the staff. One of our party was not feeling well, and several staff went out of their way to check up on him during the day and the next day. That doesn’t happen at other places in our experience. We highly recommend this resort, and we will come back again!
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Jul 01, 2025
Simply Amazing
I went to the Paraíso Maya hotel on July 2025 and it was amazing, from the beautiful golf course, to the waterpark and countless restaurants serving international cuisine. The rooms were amazing and comfortable, I highly recommend it for family and friends.
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Jun 26, 2025
Great for kids, but the push for “membership” is too much
We stayed a week at Maya. I will try not to repeat what others have already said. My reference is from staying at many different big resort chains throughout the Caribbean and Mexico (Barcelo, Riu, Secrets, Iberostar, Paradisus, Bahia Principe, Beaches). Rooms in Maya are spacious. We were in the 62 building and it is right in the middle of the resort rooms. It’s close to the main & wave pools. The rooms were clean and ac worked GREAT. In fact we were chilly at night. Linens are rough and towels/washclothes are scarce. We had to ask for them and when we got extras, housekeeping removed them the next day and didn’t replace them. (If you remove 4 towels/wash clothes replace with 4). The resort is huge. We rode the cart around to most areas for meals and walked to the pools and lobby. Still… I tracked 16K-20K steps a day!! Mostly in sandals and flip-flops so my feet hate me now. We hated the heavy push for the membership/timeshare thing. When we arrived, I said “no thanks” once and twice. One day 2, we had to take my son to the medical center and stopped to asked the concierge for directions. After asking our name and room number, they asked us to come to the presentation AGAIN. (While we were worried about our child). Said “no thanks”. On day 3 they called our room to ask us, yet again, with the breakfast invitation. Anytime we asked the concierge any questions, they tried to get us to a presentation. I hate that. Feeling like you can’t ask a question or for help without being badgered to attend the breakfast. On top of that, every time we tried to get a reservation… it said No… go ask concierge for assistance. Are they holding reservations only for those specific people that go to the breakfast presentation? I’ve never stayed at a resort with a heavier push for membership/timeshare and honestly it’s one of the reasons we won’t be back. The pools and water slides are great for kids and adults. That’s the best part of this resort. Without it, it’s just regular. The beach has sargassum. But so does all of the Yucatán. We went to Puerto Morales a day. Perfectly clear water. Snorkeled right off the beach. ($28 taxi) The buffet breakfast is the best! The lunch and dinner buffets are repeat foods and the restaurants serve some of the same buffets food just with a variation on spices. Did not care much for the buffets but it was the only option we could easily get. Ate at the Spaghetti Factory and Mediterranean restaurants too. Great chocolate fondue. Pick up some liquor at duty free when you arrive. The drinks at the hotel are water. This can be common at most all inclusive. Or maybe just the bars we were going to.