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Hotel overview

Royalton CHIC Cancun offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 – Rooftop Cabana Lounge. This new generation all-inclusive hotel offers an adults-only social vacation experience like no other. From the unlimited à la carte dining, including Agave, an authentic Mexican Restaurant, to our signature DreamBed™, every detail has been carefully designed to deliver personalized service. Choose from the Resort or Diamond Club™ sections and experience the perfect vacation with superior service and upscale amenities tailored to meet your every need. The icing on the cake: you can get from the Cancun airport to our resort on the vibrant Cancun Strip in under 30 minutes.


Cancun International Airport (CUN) : 11 miles

Property information

Year Built: 2019
Floors: 16
Total rooms: 180


Hotel details


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Hotel advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Spring Break Policy - We cannot guarantee a spring break-free environment.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 5641 reviews
  • 5.0 star tripadvisor rating
    Amazing holiday

    Amazing resort with lovely restaurants and bars. Pool area and swim up bar are second to none! Miguel in particular was amazing, very attentive and never let me go thirsty. Would recommend Royalton chic to anyone

    Sep 27, 2023
  • 5.0 star tripadvisor rating
    What an awesome venue to spend our honeymoon

    I will visit again without a doubt. Thankyou emmanuel our butler and isabella our maid, both worked so hard to make our visit so special. Nothing too much or hastle, always with a smile. Emmanuel even organised for more coffee pods and beers to be delivered after he had already finished his shift. Our beach lady arianny who always checked on our drinks and food to our sunlounger on beach, such a happy and hardworking young lady. Victor, escamilla and mauricio our pool bar team making drinks and cocktails to order and giving us a laugh throughout. Our inside barman and onsite ladies man ramos aka rambo, so so funny and service always spot on. In fact all the staff so friendly and helpful i cannot fault any of them. From managers to maintenance, regardless of position always a smile and greeting. The rooms are amazing and several onsite restaurants plus buffet. I highly recommend the steakhouse. In fact all the restaurants were great but as i dont eat fish my choices were bit limited in some however my wife who does eat fish literally had a whale of a time. We decided to pay extra and go for diamond club and i highly recommend doing so. You will be appointed a butler who will organise meal bookings etc so literally turn up and be seated withoit the wait. Private pool and other perks. The beach is perfect and sea crystal clear, regular patrols by national guard for added security. Overall perhaps the best venue i have been to so far, i dont usually rate all inclusive resorts but really cant fault this one. Well done royalton chic management for your staffs hard work and professionalism. Thankyou and see you soon xx

    Sep 27, 2023
  • 5.0 star tripadvisor rating
    Exceptional Hospitality

    We had an amazing time at the Royalton Chic. All of the staff is amazing! Ramses, Isai, and Victor are just some of the bar staff who are all friendly, fast, and remembered our orders even when we came back the next day. The on site food overall is very good, orders come out correct. The events and parties are all very well done as well. We had Rossy for a butler and her service was perfect the entire time. She is extremely helpful and full of local information. The beach is stunning, clean, and a heat temperature. Lots of opportunities for extra experiences if you want them, but the staff is not overly pushy.

    Sep 26, 2023
  • 5.0 star tripadvisor rating
    We have traveled all over the world and have never had the level of professional expert service as we had here

    From our butler Rossy to our bartenders Remses and Victor to our favorite waiter Ismeal the service is unmatched. We will tell everyone back home come for a stay. Diamond Club treatment is a must! We Highly recommend the Royalton CHIC!

    Sep 26, 2023
  • 5.0 star tripadvisor rating
    Beautiful all the way

    Beautiful resort, gorgeous rooms and the ocean is stunning! Lots of animation in the main pool if your into partying and more tranquility on the beach Service on the beach was amazing thx to Angel Cheers guys !!

    Sep 26, 2023