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Hotel overview

Located just minutes from the heart of the hotel zone, AAA Four Diamond Iberostar Selection Cancun - All Inclusive is a stunning architectural gem.  Featuring an onsite 18-hole championship golf course, a soothing spa, ten pools, including an infinity pool with swim-up bar and a supervised kid's club - complete with splash park - Iberostar Selection Cancun - All Inclusive offers the ideal setting for every member of the family. Spacious accommodations and an excellent selection of dining options, plus the only convention center in Cancun with ocean views, help ensure your Iberostar Selection Cancun - All Inclusive vacation exceeds every expectation.

Cancún Convention Center
State-of-the-art facilities with renovated installations, meetings rooms of different sizes equipped with top technology.

Location

Cancun - Beach
Cancun International Airport (CUN) : 9 miles

Property information

Accessible rooms: 5
Floors: 3
Total rooms: 426

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:

 - All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.

- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.

- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 7720 reviews
  • 1.0 star tripadvisor rating
    Do not stay here.

    Miguel at guest services sucks. He is the worst. Pool is under construction and you need to stay away. Pool is also covered with holes and hurts your feet if you try walking. Your COVID tests will be $35 each and the reception is not helpful at all. The rooms are moldy. The beach is also not ideal, with rocks at the shore.

    May 18, 2022
  • 2.0 star tripadvisor rating
    Dated Rooms & Poor Food

    We stayed 9 nights from the 26th April for my brothers wedding. Arriving at the hotel, we thought wow, smell fresh, look lovely and staff welcoming. Got our keys and headed to our balcony room with Seaview and it was like we time travelled via the elevator. The wow factory had ended once I stepped out the elevator. The decor, dated, the bathroom extremely date with a bath tiled in and looking really poorly cleaned and maintained, so much so you didn't want to stand it in. The curtains to the balcony were mucky once you had a close look and the bed was uncomfortable. I complained the next morning and they upgrade us to a villa, slightly better in terms of decor but not much better, so much so my misses wouldn't stand in the shower without slippers, no bottled water in the villa's, you have to ask at reception for a bottle and travel to the first floor to fill them up. As for the food, if you are not a pork eater then good luck, pork dishes would be right next to the non-pork dishes which mean utensils mixing, the options on what to eat was limited for most of us. To top it off, one of our party found worm on their lettuce, the potato salad and salad at the wedding had bacon, even though they were told, strictly no pork or shell fish. All in all, I got tired of complaining and didn't want to spoil my brothers wedding so I just stuck it our or jump in our hire car and leave most days. I for one will definitely not be stopping at another Iberostar, even if I am paid.

    May 16, 2022
  • 5.0 star tripadvisor rating
    Vacation

    The beach was great, great place to stay with your family and friends. The staff was very friendly and very welcoming. Franco always put a smile on faces and lights up the room. He was very helpful in directions and fun things to do.

    May 16, 2022
  • 5.0 star tripadvisor rating
    My Vacation with my wife

    I had a wonderful time here at the resort. I really enjoyed the service. The drinks and the food was amazing. Thank you guys for making a memorable experience. Carlos was great. I really enjoyed the games that we played at the pool.

    May 15, 2022
  • 5.0 star tripadvisor rating
    Best entertainment team

    All the staff are amazing and very helpful. Litzy was awesome and made sure to do her job. She was there whenever we needed help. It was so much fun staying at the hotel and we absolutely will do it again because of Litzy 💞💞💞

    May 14, 2022