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Hotel overview
Located just minutes from the heart of the hotel zone, AAA Four Diamond Iberostar Selection Cancun - All Inclusive is a stunning architectural gem. Featuring an onsite 18-hole championship golf course, a soothing spa, ten pools, including an infinity pool with swim-up bar and a supervised kid's club - complete with splash park - Iberostar Selection Cancun - All Inclusive offers the ideal setting for every member of the family. Spacious accommodations and an excellent selection of dining options, plus the only convention center in Cancun with ocean views, help ensure your Iberostar Selection Cancun - All Inclusive vacation exceeds every expectation.
Cancún Convention Center
State-of-the-art facilities with renovated installations, meetings rooms of different sizes equipped with top technology.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
9427 reviews
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Jul 13, 2025Relaxing family stay
Just returned from a week’s stay. We had a premium ocean view room with balcony (room 530) and thoroughly enjoyed our stay. Room was spacious, we had 2 double beds. Mini bar had a selection of beers, soft drinks and sparkling water. Still water was also provided. Balcony was spacious and we had sun in the morning, view was towards coral hotel and ocean. Hotel overall was clean and well maintained. We didn’t have any issues with lifts or power cuts during our stay. Only negative from a maintenance point of view was that the water and ice machine on our floor was not working from the day we arrived and although reported, didn’t work our whole stay. Guest services were prompt at proving refill bottles though. Food and drinks were plentiful. Drinks weren’t particularly strong but were tasty. Buffet had a good selection but the food was more lukewarm than hot. We ate at the steakhouse twice, both times were delicious. The acoustics in it are awful though so if any of your party are noise sensitive it isn’t great! Italian was also very good. The beach food truck was our favourite option for daytime snacks. Always plenty going on around the pool during the day but the pool is big enough that if that isn’t your thing you can still get a peaceful dip! We hired a pool cabana which was great, very comfy and attentive staff. On the negative side…towel wars! If you want close to the main pool / bar area with parasol shade then be prepared to be down to secure one by 7am / 7:30 latest. Otherwise if you’re not too fussed you can get a lounger pretty easily. Overall I would absolutely return and stay again. The staff were all very friendly and helpful.
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Jul 06, 2025Club Membership-Horrible Experience
I am dealing with a situation months later where the department at Iberostar have given me such a hard time with cancelling the club membership. We went in May, agreed to and signed on for the lowest tier membership. I had some reservations but felt OK about it. Once back home (it was a short 3 night stay). It kept bothering me so I did research and saw several other negative experiences online. I go to sign in for the first time to the club website and come to find the 'club only' discounted rates are sometimes even higher than going to the general public website! This was concerning, I crossed reference and asked a club staff member (on WhatsApp) about this and he told me it could take up to 7-10 days after your membership for "club only' rates to actually show up on the club members site. This makes no sense and was not mentioned prior, just odd. That same day I send in my notice of cancellation within 5 business days from signing up, and a different staff member (on WhatsApp) tries to argue it is 5 days total not business even though the contract clearly stated business. Then 1-2 days later a different staff member emails me offering a partial refund of the down payment with a wordy document that I had to signed. This document stated I couldn't share my opinion online of the matter...Wow. This document also had confusing verbiage regarding if I had or will submit a dispute. If they would have just done the right things by being honest, and initially stating "ok it is within the 5 days we will follow-up regarding the refund, here is our purposed refund please confirm" (with simple written verbiage) then I would not have had to dispute!! Why would I wait around and let you keep my money especially due to being unsatisfied with the service and initially being told no refund? Then you offer me a majority of the down payment refunded but on confusing and uncomfortable terms?? Disputes take a while to settle unfortunately and if the dispute is withdrawn you can't really submit another one and there was no guarantee they would give me even the partial refund and I don't feel comfortable signing such a settle document. To top it off the dispute remains and they charged me for the first monthly payment July 1st. I reach out again explaining my frustration overall and with the charge. They dare to tell me a charge has not been made, take no accountability or acknowledge their wrongdoings. I don't understand, I simply wanted to not have to deal with this anymore but it keeps going and unfortunately they also have my partner's card on file. Seems they will continue charging either once the dispute settles or I have to sign some document or we literally have to get new cards over this. Overall we had a good time at the resort but this really ruined it and it is upsetting because we went for a Baby-moon :(. Just say no to membership and go about your trip.
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Jul 05, 2025Veronica is the best!
Veronica was an awesome host! Excellent service, always with a smile. We had such a great time during our time in the hotel. Thank you very much Vero!
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Jun 30, 2025
Vacation 2025
My friends and I enjoy an amazing experience at this resort. The hotel staff the food was better than expected. I recommend this to anyone who is traveling to Cancun!
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Jun 30, 2025
Wedding on the Beach
Veronica made the trip spectacular! Her smile and super-fun attitude made everyone happy. We were here for a wedding on the beach and Veronica was our server there too. Everyone commented on how nice she was and how she smiled and laughed the entire evening. She is very special for sure!!