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LocationCancun - Hotel Zone - Beachfront
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating16811 reviews
Not all inclusive
This resort is NOT all inclusive. It is if you to upgrade for a lot more money, otherwise it is somewhat inclusive. The food is terrible and the place needs many updates. Decent service and great pool and beach. The room near us had a flood from the upstairs room. I understand this happens, but our hallway was wet, flooded and slippery our entire trip. The bathroom door only opens halfway and we had two small beds for our romantic couples getaway. The only good meal we had all week was at the Italian restaurant on site, but you need a reservation days in advance. If you are saving money by going here, you will probably enjoy it.
The only very good thing is the staff that works at restaurants/bars, pool area and cleaning crew. The management is terrible, with poor communication. It was very difficult to talk with someone who really give answers and solve your issues. We had to call everyday asking to refill the room fridge (with coke), and sometimes nobody brings any. They have good restaurants that you need make a reservation trough the app. It didn't work, the app shows the day/time spot that you can request, for latter says it was not available. After multiple try, I called the restaurant and discovery that was fully booked for the next 5 days (I only stayed 4 days).
The room was very, but very dusty. Bathroom was ok. The walls were thin like paper so we could hear people talk next door and their notifications go off from their cell phones and such. In the hotel itself it was very clear and it smelled very good. Service staff was great at all places on the resort. The buffet food is so so, not many varieties of food for an international buffet; and it was very much the same food every night. Steak house's food was ok but served cold which is not so great for potatoes and steak. The pasta restaurant was very delightful. The beach is clean and so beautiful but very little chairs to lounge on. Same thing at the pool, chairs are always reserved with no one ever showing up.
Grand Oasis Cancun - 3.5 stars (at most) for Spanish speaking guests
Unless you speak Spanish and don't care about the food and beverage - DO NOT go there. The hotel was build about 40 years ago and now you can feel it - in bathroom, in the room's floor, etc. But mostly - food and beverage: it's awful! And the hotel is "All inclusive - 4,5 stars" The beverage in the bars are watered, almost all bars are don't even have a blender, so if you order a margarita - be ready for glass full of ice cubes, Staff - mostly (90%) don't speak English, so if you need to get some info - you'll have to go around for quite a while and look for a English-speaking person. Also - you you want to visit a decent restaurant - you have to make a reservation through the hotel app in which I wasn't successful. The app will take a reservation, and then - 5 min later - it'll show a message (in the app) that your reservation is not confirmed. I wasn't able to book any restaurants during my 5 days stay. So, in conclusion: it's a 3.5 stars all inclusive hotel for Spanish speaking guests.
Checked in but got no directions on basics. Food, Pool, Ect. They have an information's app that only worked for use half the time. Everything was an upcharge. Not nearly enough pool or beach seats, they want you to rent the cabana's. The adult only section was also an upcharge. Bartenders were rude and overpoured drinks to the point where the drinks tasted horrible. Made reservations for the restaurant's and got terrible seats and service. Maybe because we were English speaking. The Spanish speaking people seemed to get much better tables and service. We were told you needed a reservation for the restaurant's. When we went to the Italian restaurant, they had let a family of 8 walk in before us and we got horrible seats. The food was better in the buffet than the upscale restaurant's. Had an older room with cracked tile and a cracked toilet. The bed was as hard as a rock. The room was cleaned only once the whole time we were there. We've been to Cancun many times before and have never had this poor of an experience. Find somewhere else to go for your money.