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Hotel overview
Location
Cancun - Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
17481 reviews
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Jun 30, 2025DO NOT STAY HERE – One of the Worst Resort Experiences of My Life
I had the absolute worst experience at Grand Oasis Cancun. We booked this resort last-minute, and I can confidently say I’ve never been more disappointed by a hotel in my life. Hidden Fees & Greedy Charges The moment we arrived, we were hit with an unexpected “Oasis cleansing tax fee” of $160 USD per person. After a long flight, the last thing anyone wants is a surprise charge. This fee felt like a scam and set the tone for the rest of the stay. Room Issues & Poor Housekeeping We had to call for room service multiple times because housekeeping consistently skipped our room. The mini fridge was only complimentary for the first round—after that, you’re charged for refills, unlike other resorts that restock for free. Our toilet wouldn’t flush properly, and after reporting it 3–4 times with no real fix, we gave up. To top it off, they painted rooms during our stay, which left our room smelling like fresh, toxic paint. Unfair Bracelet System – A Class Divide This resort is divided into sections like Grand Oasis and The Pyramid. If you’re not staying in The Pyramid, you’ll be treated like a second-class guest. Our bracelet didn’t give us access to any of the nicer restaurants or bars, and we had to pay just to make a reservation. Meanwhile, Pyramid guests had access to everything without hassle. This tiered system made us feel excluded and looked down upon. Terrible Food Experience The beach food court was understaffed—one poor guy flipping burgers, hot dogs, and trying to handle multiple stations by himself. I even witnessed servers reusing mint leaves in drinks. And yes, the resort was out of mojitos multiple times. How does a resort in Cancun run out of mojitos? Serious Safety Concerns This was the scariest part of our trip. We saw suspicious individuals—likely cartel members—being allowed into the resort by security. They were trying to sell drugs and targeting intoxicated women. At one point, we felt like they were trying to rob or take advantage of some guests. This is not just unacceptable—it’s dangerous. ⸻ Bottom Line: Stay far away from Grand Oasis Cancun. It’s unorganized, overpriced, unsafe, and completely fails to deliver the basic comfort and hospitality you’d expect from any resort, especially in Cancun. I wouldn’t stay here again even if it were free.
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Jun 25, 2025
1 star at most, worst resort ever!
This trip was a family trip. Mixed age groups. This was the worst resort ever. They have several dining options however it’s not included in your stay. The. You arrive they offer to upgrade you for a nice ticket price. Rooms are very outdated. It was a struggle to get towels. Rooms were cleaned upon request, not to mention the smell of sweat of the pillows. Getting beach towels is a problem, it’s a big resort you have to get towels near your room, if you’re in the other side and want a towel it’s big deal to get a towel. We were only given 2 buffet options and 1 steakhouse option which was impossible getting reservations. And to finalize the trip they had an arrival of teenagers from a school or group which made it impossible to sleep at night, loud, yelling, loud speakers in the hall ways, ringing your doorbells and knocking on your doors at 2am and despite calling reception they did nothing. I would never ever go back. Worst resort ever!
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Jun 24, 2025It was amazing!
We just got back from an unforgettable escape to Grand Oasis Cancun, and the trip was truly a joy from start to finish. From the moment we arrived, we were welcomed with warmth and ease. Our room was spotless, stocked with plenty of fresh towels, some coffee, tea, water. From the fridge there's also bottles of water and some liquors. After our first night, the staff even checked in to see if we’d like a room refresh such a thoughtful touch that set for the rest of our stay. Most of the team speaks Spanish, which added an authentic vibe to the whole experience. Yet they would definitely understand you when you're ordering in English. We went with the all-inclusive option, and we downloaded the resort’s app. It made it super easy to explore the amenities and check which restaurants were open or closed, so we never missed out on anything. The staff were incredibly friendly, always ready to help out, and greeted us, and they provided good service in the dining spot we visited. There were several restaurants to choose from some included in the all-inclusive package, others with extra fee. A few needed reservations, but they would try to fit you in when they could. Bahia quickly became a favorite, we ate here first though, with their delicious dishes like clam chowder soup, salad, salmon and steaks. Then we also tried the buffet variety at Tatish, Tunkul etc. We sipped on beachside drinks, and our coffee and evening tea became a cozy little tradition before heading to our room. Checking in and out was a breeze, which helped make the entire stay even more relaxing. The resort also offers a shuttle guidance if you like booking an airport transfer. While the waves were a bit too strong for a swim we enjoyed the beach view. There were a few resort shows to enjoy which were awesome if you had a bit of energy left after exploring Cancun’s buzzing downtown and nearby attractions. All in all, this vacation was vibrant, refreshing, and full of good memories. We'd absolutely love to return for more adventures. See you Cancun!
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Jun 20, 2025
Save yourself the misery.
I’ve never written a review for hotels as they’re usually reasonably within expectations, but for this one, I feel compelled to let others know how bad it is. I stayed there one of the five nights I’d booked and abandoned the rest. Please carefully read the other bad reviews - I wish I’d done so before arrival. For the same money you can 100% do better elsewhere. The only nice part of this hotel is the main building’s lobby area. The building we were assigned a room in had signs for an elevator but.. no elevator. The room looked like a rundown blast from the 90s and felt like one too. The water in the shower would fluctuate temperatures constantly without adjusting the knobs. I strongly recommend you don’t lean on the all-inclusive for any kind of quality meal. It’s about the same quality as what you would expect from a $15 buffet back in the states. You even get those hard plastic cups. The whole product seems mismanaged and feels like a scam.
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Jun 17, 2025
Extremely Disappointing – Would Not Return
I’ve been to Cancún over a dozen times, and Grand Cancún Oasis was hands down my worst stay. They have four confusing all-inclusive tiers, and unless you’re in the highest two, you’re repeatedly turned away from restaurants, bars, and even dessert stands. I booked through Expedia, and none of this was clearly disclosed. My room was not clean, and the entire resort felt old and run down. To top it off, at 4:28 PM, there were loud repairs happening in the room above—hammering and paint fumes included. I called the front desk, got transferred three times, and was finally told to come down in person. When I did, the staff member was rude and unprofessional, which only added to my frustration. While a few staff members were kind, it just wasn’t enough to make up for everything else. This experience was so bad, it honestly made me question if I even want to come back to Cancún again.