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Hotel overview

This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.

Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.

24-hour room service available with - limited availability.

Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.

Location

Hotel Zone
Cancun International Airport (CUN) : 11 miles

Property information

Year Built: 2012
Total available rooms and suites: 497

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restriction may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 15134 reviews
  • 5.0 star tripadvisor rating
    Never want to leave here!

    The staff took care of our every need before we knew we had a need! They were fun, thoughtful & kind. Our favorite waiters at breakfast were Daniel, Manolo Bamaca, and Ceaser Mendicuti:) we were so sad to leave and truly we felt like we were “home”

    Jan 15, 2022
  • 5.0 star tripadvisor rating
    Honeymoon to Remember

    Wonderful resort! I have been to many resorts in Mexico and nothing compares to Secrets The Vine. Food 10/10 Room 10/10. The only thing that I would change is better shows at night. It was an amazing trip though. Shoutout to Ceśar Mendicoti at the market Cafe. Wonderful service and great guy. He made us feel at home and we looked forward to breakfast in the morning! Looking forward to maybe coming back one day.

    Jan 15, 2022
  • 5.0 star tripadvisor rating
    Totally enjoyed the resort and the employees who were always available and very helpful! Rudy was the bestI

    We had a preferred room on the 27th floor, ocean view, so we had a great view of both the ocean and the lagoon. We loved the fireworks display in the lagoon every night at about 10:15ish. This year due to recent hurricanes, the beach was much shorter than the last time we were here and consequently the competition for beach chairs was challenging, but not as much as the competition for the chairs around pools. While resort policy asks that patrons not save chairs for more than 30 minutes when not sitting on them, several guests ignored this policy and saved chairs no one sat on for hours at a time, really frustrating.

    Jan 14, 2022
  • 5.0 star tripadvisor rating
    Great again! Our second of many times yet to come!

    Second time we stayed in this hotel! Food is great, amenities are awesome and the whole staff is so caring and professional! Also I would like to thank Ruddy, our host, that made our vacation unforgettable! This is for sure the best all inclusive hotel in Cancun!

    Jan 14, 2022
  • 5.0 star tripadvisor rating
    ALL THAT WE EXPECTED AND MORE

    Have had this property on our list, and it was well worth the wait. - it did not disappoint. Starting with the best, first. The staff at this property is excellent - attentive, courteous, and friendly. The butler staff with our preferred club room was also excellent - Aldo and Rachel were phenomenal. The room was very clean, spacious with a lovely view. Any thing we requested from our butlers and the entire resort staff, they attempted to accommodate. The property is in a mid-rise building so although the property is large in scale, the walk to most amenities was not far. The four pools were clean and chairs and towels readily available for use. Although, guest were staking claims to claims by 6am. The hydrotherapy spa service was just what was needed. The staff described what to expect and walked us through it from beginning to end. The restaurants and bars were scattered throughout the property - so you didn't have to walk too far to get food or drinks. However, most of the time we did not have to leave our pool-side chairs because the staff was so attentive refilling drinks and servicing us. We stayed for NYE and the waitress working the bar areas was the best during this event - as soon as our drinks were almost empty - she was there asking for refills. The main buffet (Market Cafe) has the best variety of food and great service. In my opinion, Valentina is a great asset to the property - very attentive, funny and created with mimosas. The only problem or negative experienced the entire stay was a few of the a la carte restaurants. It was not bad, but it was not at the caliber of a five star property or to which we expected. We dinner at Olios which never disappointed. We dined at Bluewater grill which was below our expectations - the food, the wait time to order, what time to be seated, and wait time to receive our food needs improvement. We dined at Half Time sports bar - it was ok. We dined at Barefoot grill - great pool side restaurant. Dragons was lovely and great food. Nebbiolo had great service, and nice atmosphere - the food seemed like it was banquet style produced vs a la carte - items seemed prepared and kept warm. We did have a table of 8 - so maybe that was the reason. Never dined at Sea Salt grill. Room Service was 24hrs, and the menu was great, service was wonderful. This was a very good perk if hungry late night. Finally, the Vine Bazaar- The Vine Cafe with its coffee bar and pastries - wonderful. Overall great great property, best balcony view in Cancun, Great Staff, Property was very clean, and mostly indoors (away from the elements - humidity or insects). I am looking forward to a return trip.

    Jan 12, 2022