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Hotel overview

This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.

Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.

24-hour room service available with - limited availability.

Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.

Location

Hotel Zone
Cancun International Airport (CUN) : 11 miles

Property information

Year Built: 2012
Total available rooms and suites: 497

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restriction may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 17605 reviews
  • 5.0 star tripadvisor rating
    Anniversary

    The best! Not a huge property, but not small either. It was perfect. Every employee we interacted with was very polite and attentive, the hospitality from the moment we walked in blew me away. We stayed in a Preferred room catagory and would recommend. You get exclusive check in on 21st flr and access to Preferred level floor where they always had snacks, hors d'oeuvres and premium drinks available. The pool on 12th floor is for Preferred room guest too and the bar has premium alcohol and a great outdoor restaurant. The room was very spacious and plenty of space to put away things, especially large vanity in bathroom. The mini refrigerator was always stocked with drinks, but you won't spend much time in room. The entertainment throughout the day was great... live music, trivia, volleyball kept us entertained just watching. There are 3 large pools on first floor so plenty of space for everyone and plenty of towels. There is evening entertainment as well. The beach is small, the ocean water color was incredibly beautiful, however, rough for swimming. We really enjoyed our stay and the workers we met were incredible. I will definitely go back.

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    beautiful

    This is a very nice place to stay. My only complaint was that loud music played every night until 11pm and it was loud enough that it prevented us from going to sleep all the way up on the 15th floor.

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    Dragon Restaurant Birthday Dinner

    Had the most wonderful birthday dinner for a girlfriend of mine at Dragon restaurant. The chef (Isidro) and the waiter (Gabriel) were so attentive, kind and overall provided a marvelous experience. Best dinner and best way to end our trip, since it was our last night. Thank you guys!!

    Jun 19, 2024
  • 5.0 star tripadvisor rating
    Second stay.

    Beautiful resort. The hospitality is amazing. We will continue to visit this location. Would like to see more options for guests that do not consume alcohol.

    Jun 19, 2024
  • 4.0 star tripadvisor rating
    Vacation

    Overall good place but food and drinks were average at best , I expected more with the cost of hotel

    Jun 19, 2024