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Hotel overview

This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.

Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.

24-hour room service available with - limited availability.

Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.

Location

Hotel Zone
Cancun International Airport (CUN) : 11 miles

Property information

Year Built: 2012
Total available rooms and suites: 497

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restriction may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 17197 reviews
  • 3.0 star tripadvisor rating
    Not the best

    The food at the restaurants was good, and we went to everyone, however drinks were not that good and service was hit and miss at the pool and on the beach. Unless you tipped the help staff a significant amount they were not very willing to help you. There was not enough lounge chairs for the patrons of the hotel. If you got down to the pool or beach in the mid morning or later, you were out of luck until someone left. The beaches were beautiful!

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    Get Pampered In Boutique-style resort

    Visited with my partner for a milestone birthday in an upgraded Preferrred Club room. Hotel: The rooms were very large with good sized balcony and PLENTY of storage space. The ammenties were top notch. If you're used to staying at the sprawling resorts in Tulum or Maya Riveria, this will be a different experience. For me, 95% pros. - Everying is compact & close, no need for shuttles to get to dinner or anything. - No real line ups or waits for anything including dinner (no reservations required for anything!) - The staff-to-guest ratio is much better, which you'll experience in mngt of grounds, little-to-no-wait times for chairs, etc. - Room service is FAST and the staff is bloody amazing. I never felt so welcome and so appreciated as a guest. - The beach is not private as it is at the mega-resorts up the shore. If lying on a private quiet beach is your thing, maybe opt for Tulum, etc. Preferred Club: - I've never been satisified with the Preferred Club at the resorts in Playa Del Carmen, etc. 100% worth it here. Access to the private lounge w/top shelf booze, all-day food/snacks, private check-in/check-out, butler service, private pool area (with butler), etc. was 100% worth every penny of the upgrade. - The private rooftop deck has a quiet infinity pool and a private restaurant (along with bar and food serice to your lounger if you prefer). Food: - Never a reservation and only the steakhouse had a line up to get in (if you want to eat right at 6 PM - Tried every restuarant and all were exceptional for a resort (including the Italian - which are NEVER good at resorts). - The amount of seafood here is also incredible, from amazingly fresh ceviche & sashimi to freshly grilled fish of all types available all day long. General: - This is not a typical adult-only party hotel, although there's ample of late night dancing, pool music, etc. It's certainly a classier experience. - Would have preferred the Piano Bar offer some casual jazz-type music and dancing at cocktail hour before it became a disco, etc. - As a gay couple, we felt VERY welcome and accepted by guests and staff. 100% recommend this classy resort.

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    Best experience

    Rogelio and Andrew and Angel and Sergio were the best!!! They made my whole Cancun experience amazing! I even got a private dinner! I also did salsa ! The staff were very fast on drinks and very complementing to my needs! i reccomend this place to any adult who wants to relax but also want to have fun!

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    Excellent service

    Service is excellent and everyone is extremely nice! Rooms are spacious and updated. All the food was great. Activities group were so fun. Andrew made sure everyone was having a great time! Very clean hotel. Only downfall is that there is a horrible odor in the lobby. We asked several people what it was from and got a different answer every time. Hopefully Hyatt will address it.

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    BEST

    The resort was lovely, housekeeping kept everything in my room looking great and were quick to bring anything needed. The staff went above and beyond to make sure you were having a good time. Food service was typically great. There were many options for entertainment. Would recommend to anyone!

    Feb 26, 2024