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Hotel overview

This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.

Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.

24-hour room service available with - limited availability.

Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.

Location

Hotel Zone
Cancun International Airport (CUN) : 11 miles

Property information

Year Built: 2012
Total available rooms and suites: 497

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restriction may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 17513 reviews
  • 5.0 star tripadvisor rating
    Best experience at a hotel

    Staying at the Secrets The Vines was so pleasurable. They were very kind, rooms were clean, they did a pretty good job. I recommend this hotel for you to have a long stay, you will enjoy. The view was so cool from the balcony. There’s so much for you to do at Secrets.

    May 27, 2024
  • 5.0 star tripadvisor rating
    Chef’s Table Review

    Chef Daniel and Angel were awesome. Both brought different and valued experiences. Loved the food and the stories of the wine and food preparation. One sauce took 3 days to prepare. We shared with Chef Daniel that his presentations reminded us of our experience of a 2 star Michelin restaurant in Barcelona. He shares that he trained with a Michelin stared chef. Both were so engaging and informative! We never knew how many Mexican wineries there were and how good the wine is (only available in MX). All were paired well with the foods. Each was a really good representative of the food we consumed. Both colleagues shared their journey as did we. The duck smoked and cooked in that special unit on the back counter was my favorite. Love duck!!!!😁 We heard that this endeavor into this style of food service is new and yet experimental. Having the opportunity to experience some high end restaurants over my long life, I support this new endeavor!!! I recently read a question whether food or service matter in a restaurant. The response was service first! Guests will forget forgettable food if they remember the unforgetable service. Last night we had both!!!! The duo synchronized and in the end, both joined us to talk casually and shared stories. Magical night for us! Please keep this new opportunity available for those who appreciate fine dining. As I already stated the presentation and in many instances represent our experience in Spain. Continued support will elevate this journey and experience for members like us. Chef Michael and Angel….TY!!!✋

    May 27, 2024
  • 5.0 star tripadvisor rating
    Definitely re-visit & good location, I concerned food and location when I chose the hotel for Cancun.

    I concerned foods options and location when I chose the hotel. The hotel suited well with my purpose. The Hotel programs were pretty solid and organized. Room is big and nice, all staff were helpful, foods were delicious.

    May 27, 2024
  • 4.0 star tripadvisor rating
    Anniversary trip

    My husband and I enjoyed our 10 year Anniversary here. The service was incredible! The hotel is missing a ‘wow’ factor and needs some slight updating. However, our overall experience was wonderful! We had the most amazing butler, Sebastian! We could contact him and get whatever we needed!

    May 26, 2024
  • 2.0 star tripadvisor rating
    Vacation or conference hotel?

    This hotel is not what it appears! If you are considering choosing it for a luxury vacation/ holiday think very carefully as you will not just be spending it with fellow holiday makers, but conference delegates whom pretty much take it over! During my stay the hotel was pretty much full of big corporate organisations and that completely ruined the holiday.

    May 25, 2024