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Hotel overview
This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.
Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.
24-hour room service available with - limited availability.
Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.
Location
Hotel ZoneProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
18681 reviews
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Jul 15, 2025Great Service
The best service ever! Angel who worked in the market buffet was a literally angel and took care of our group of 8. Always had a smile, enjoy his energy, and made sure everything we needed was given to us. Manuel cooked a delicious special dinner for us in the market cafe. Jose the lead in the market cafe always made sure we were celebrated and enjoyed our breakfast every morning . Over all we had a blast and enjoyed everything at the resort! I highly recommend you staying at Secrets The Vine for your next trip to Cancun!
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Jul 14, 2025
Honeymoon Heaven!
Went to Secrets the Vine after our wedding at a nearby resort. Spent our honeymoon and enjoyed every minute. We appreciated the calmer atmosphere and incredibly attentive staff. Our concierge Sebastian was phenomenal at helping us with anything we needed. If you are looking for views of Cancun, you CANNOT beat the corner suites. We has a full corner with views of both the lagoon as well as the gulf! Waking up daily to that view was heaven. The food we didn't get too much experience but the Italian restaurant was excellent. We did it twice because we liked it so much. After a busy week for the wedding Secrets was the perfect place for us to unwind and relax. GET THE MASSAGE....its worth it, I promise you. We are so thankful for all the staff, the beautiful resort, the cleanliness, and just all around experience. Thank you to every person we interacted with!
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Jul 14, 2025Overall Positive
July 8-13, Preferred Room Great things about The Vine experience: -room & room service -restaurants -entertainment options -pools -preferred amenities Not so great things about The Vine experience: -Tipping & front desk never having change -Hallway (21st floor) smelled like a sewer -$200 resort coupons (didn’t need the sales pitch) -gift shop price gouging -time to get food/drinks (sometimes took far too long) Understand, no resort is perfect, The Vine did a pretty good job overall as I’ve been to Cancun 8 times in 5 years - so, I have examples to compare. They really need to start over-hauling the property as there as signs of wear (outlets not working, caulking gaps, mold spots). The good certainly outweighed the bad, so, I would return if/when I make it back. Isla Mujeres excursion was the worst we’ve ever had, will certainly rethink that next Cancun visit. Far too many people and the area seems very run down.
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Jul 14, 2025
Great experience.
Had an incredible experience. I stayed in a standard room which was still really big, clean and modern. The staff couldnt be any nicer and very helpful, they really did make our holiday. 7 restaurants to eat from and did not have a bad meal, high standard of food. Some portions were small but ordered more small plates with no issues. Very chilled vibe at the pools which was great and staff forever checking if you need more drinks which was ideal. Plenty of entertainment on each night. We done a few excursions but you could get away with not leaving the hotel. All round had such a good holiday and would certainly return to the same hotel
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Jul 13, 2025
Family vacay
I was pleasantly surprised how much we enjoyed our stay. Food was good and service was great. Special thank you to Ibeth at the pool - she was always so helpful. Stefano was so helpful at check in. We had a lovely birthday dinner for my daughter at Dragons as well.