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Hotel overview

Designed to reflect the charm of the Mexican Caribbean, the Dreams Riviera Cancun Resort & Spa is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. Spacious octagonal rooms and suites are luxuriously appointed. Nine gourmet themed restaurants, six fabulous bars, an Explorer’s Club for Kids plus a fully-equipped fitness centre and a world-class Dreams Spa by Pevonia® provide guests with an array of amenities for every age and interest.

Location: Within 3 miles of Puerto Morelos town square. Approx. 20 minutes from Cancun International Airport.

- Wine tasting and tequila tasting available (at an additional cost)

Location

Puerto Morelos
Cancun International Airport : 14 miles

Property information

Year Built: 2009
Total available rooms and suites: 486

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

 
Pet Policy Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 13435 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Esequiel was an amazing server at Portofino

    Esequiel was an amazing server at Portofino on the property. HIGHLY RECOMMEND ASKING FOR Esequiel!!!! we came to the property for my mother‘s 80th birthday party and between this and the other restaurants on site we enjoyed this one the best

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our 2nd Stay and Not Our Last

    Beautiful resort, friendly staff, lots of food options and bars, entertainment nightly. Enjoyed our stay immensely.

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Resort, Terrific Experience. Hospitality & customer service - the best.

    This was our second time in Cancun, and third visit to Mexico. Honestly, this was hands-down out best Mexico resort experience. At the reception desk, Manuel was very co-operative and did his best to accommodate us. We did not like the automatic upgraded partial ocean facing room as we were traveling with our family. He worked with us to offer us a full Ocean Front Master Suite (last one available) in the highest floor at an affordable & much negotiated upgrade price for all four nights. A Nice, clean & beautiful resort. Folks at the concierge were very helpful. Hospitality of all hotel staff and members & servers at restaurants and breakfast places were at its best. Dinner reservations at the Italian, French, Mexican & Asian cuisine focused restaurants did not have much wait, and the food in all of them was simply amazing! Delicious. The resort has infinity pool, kid friendly pool with slides and several other for family members. Everyday there were resort activities and evening shows. Drive from here to Playa del Carmel & the cenotes were 30 to 45 minutes, and drive to Tulum was 1.5 hours. Having a car from the airport (Enterprise/National) helped us a lot. We had a fantastic time and would highly recommend this resort for a family trip to Cancun. Muchas Gracias mi Amigos !

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paulina and Vincente were AMAZING!!!

    ⭐️⭐️⭐️⭐️⭐️ Paulina and Vicente were absolutely amazing! They provided great, excellent service from start to finish and went above and beyond to make sure our entire family had a wonderful experience. They were so patient with our kids, which we really appreciated, and kept everyone smiling and entertained with their professionalism and great sense of humor. We couldn’t have asked for better — thank you both for making everything so enjoyable! Highly recommend!

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Probably won’t return

    This was a return visit to, what was, my favorite resort. I was disappointed in our stay. Numerous reasons but a few that stick out was not enough initial service/help provided by the Check-In/Concierge Staff… paid extra and reserved ahead of time Bali beds and it was not set up for us…. Preferred Breakfast discontinued their live musicians, which was my favorite way to start the day on vacay ❤️ I think mainly the things that made this such a special resort were all missing this time. Pool staff was great. Room attendant was great. Air-conditioning was amazing. Food was all good. Although… Avacado Toast would be an awesome addition to the breakfast menu 😉

    Jul 09, 2025