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Hotel overview
Designed to reflect the charm of the Mexican Caribbean, the Dreams Riviera Cancun Resort & Spa is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. Spacious octagonal rooms and suites are luxuriously appointed with at least one whirlpool, whilst ground floor rooms offer private terraces with their very own plunge pools. Nine gourmet themed restaurants, six fabulous bars, an Explorer’s Club for Kids plus a fully-equipped fitness centre and a world-class Dreams Spa by Pevonia® provide guests with an array of amenities for every age and interest.
Location: Within 3 miles of Puerto Morelos town square. Approx. 20 minutes from Cancun International Airport.
- Wine tasting and tequila tasting available (at an additional cost)
Location
Puerto MorelosProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10060 reviews
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Jun 13, 2021Family vacation
We just returned from our trip to Cancun. I just wanted to take a minute and say how wonderful the wait/entertainment staff by the pool were. I’m certain I can’t name all the wonderful staff but the two that stand out are Richie and Jesus. They always made my kids feel welcomed and encouraged to play the games. Even though they always wanted to play more than once. They were great and we all had a great time. Lots of fun was had. Thanks again. Selina
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Jun 13, 2021
Wonderful Experience
I visited Dreams Riviera Cancun (DRC) with my sister in May, 2021. Pre-Covid-19, I would usually take at least three week-long vacations per year at all-inclusive resorts throughout Mexico and the Caribbean. This was my first time out of the US in 18 months, and I set my expectations low, knowing that the world is still in the recovery mode. I can honestly say that the level of service we received at DRC was unparalleled to anything I have experienced previously anywhere! Somehow Rafael Cordova, the GM at the property, and his excellent team managed to surpass all of our expectations. The facilities were in tip-top shape. Everything was meticulously clean, the lovely grounds were well-manicured, and social distancing and mask-wearing occurred everywhere. The accommodations were great, air conditioning set to the perfect temperature, plenty of hot water in the showers, and housekeeping kept two messy women organized - restocking our supplies a number of times throughout the day. Because we traveled at the beginning of the warm summer season, the sargassum situation did make itself present, but daily passes of a tractor on the beach, along with hard-working attendants manned with rakes and wheelbarrows, worked on combatting Mother Nature all day long, every day. The activities at the pool provided nonstop fun and entertainment if you chose to take part. From water aerobics to volleyball to just grabbing a pool float, we could be as active or sedentary as we chose. Ernesto and Danny, the concierges, kept a watchful eye over all of the guests, making sure that everyone's needs were being met. In addition, Vicente and Rigo made sure that our drink glasses were full at all times, and Joel always made sure that we had an umbrella overhead when we were not lounging in a pool cabana. When we needed to get out of the sun for a bit, Oscar at the Preferred Club lounge would have our particular drinks in hand waiting for us as we approached the door. We both had massages at the spa and thoroughly enjoyed each and every minute of this experience. Andrea and her staff were very attentive to us throughout our spa day which started with Diana leading us through the water circuit. Julio provided my massage, while my sister's masseur was Aldo. If you request either of these gentlemen for your massage, you will not be disappointed! As for the food, I cannot even begin to describe the extent to which the servers and chefs made sure that we never went a moment without feeling hungry. From Jesus serving us breakfast at the World Cafe (it is still a buffet, but staff members are there to physically serve the food so no one else touches serving utensils), to multi-course meals at any of the restaurants (all of which were open every day throughout the entire week while we were there), we never wanted for anything. Abraham, the manager of El Patio, has assembled a top-notch crew with Leonardo, Ismara, Pamela, and Chef Palemon. Our dinner there turned into our entertainment for the evening, as we dined, drank, and visited with this group for the entire night. Not to be outdone by their Mexican counterpart, the team next-door at the French restaurant, Bordeaux, was also fantastic. Orlando will always hold a special place in our hearts for the care that he extended to both my sister and me. (I feel terrible that I do not remember the manager's name, nor do I remember the chef's name here, but they were also remarkable.) I do also want to mention Poalo who helped at Bordeaux and also took care of us at the Chef's Garden. The dining experience here was really nice, so be sure not to overlook this treasure hidden in the jungle. From the time we arrived and were greeted by concierges Adolfo and Alin, to Jerry (Gerardo) checking in with us every evening, we knew that this was going to be a special trip like none other. Gerson also did a great job making sure that anything we could imagine would be provided. I should mention here also that testing for Covid-19 before returning home to the US was streamlined and efficient. For those who are concerned about the swabbing process, the test itself was actually less invasive than testing experienced in the US. A hard copy of the results was provided within 10 minutes, and this was followed up by an email with the test results. This entire process was not a big deal at all. Yes, I know that I mentioned a lot of people by name. In fact, this review seems more like an advertisement for DRC than a review. I just feel it is so important to acknowledge and praise those individuals who provided stellar service. If you are questing whether or not to vacation at DRC, or if you already have your trip planned, I promise you that if you look for any of these fine folks that I've mentioned, you will undoubtedly have a "wonderful experience" just as my sister and I had. We will definitely be returning. In fact, I've already got my return trip planned for October! thank you Rafael and Dreams Riviera Cancun for this Wonderful Experience!
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Jun 13, 2021Fun in the Sun
We enjoyed our stay with our family. The staff was great and the service with preferred was amazing especially Santiago and Carlos G. at the Preferred beach bar. Oscar in the preferred club bar . They always had a smile and were ready to help us relax for the week and enjoy our down time.
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Jun 13, 2021
Best all inclusive family vacation yet!
We stayed here June 6-12 2021 and I cannot praise the resort and staff enough. From the moment you walk in until you drive away, everyone is friendly and accommodating! Food was great, rooms were clean and staff works non stop to ensure you are happy a bed taken care of. The nightly entertainment was top notch. From acrobatics, to Mexican dances and Illusion shows. The energy is fantastic and performances were great! Some names that stand out and deserve recognition are Ernesto, Hugo, Rigo, Martina and Israel. Martina cleaned our room daily, placed stuffed animals and toys neatly on beds and even folded our girls blankets from home. Ernesto continually spoke to us by name and asked if we were good and/or if there was anything we needed. Hugo and Rigo ran wild taking care of our 12 person crew and ensured all of the little girls had as many shakes and smoothies they could handle each day. Israel was personable, professional and went above and beyond each and every day. By the end of our stay, He was more than ‘staff’…He was a friend! We have done many all inclusive resorts, and this one is our #1 recommendation. We will be back!!
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Jun 12, 2021
Super Service & Hospitality
I've been to Mexico to all inclusive resorts over 10 times thus far in my life, and the service here was so far the best! I'd like to give a special thanks to Ernesto and Julio. I enjoyed talking to them each day and they took prefect care of my family and I. Highly recommend and ask for these two :)