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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
• Basic Wi-Fi 4 devices per room
• 2 hours late check out based on availability
• Parking , valet parking service
• Transportation between Hotels
• Gym
• Unlimited local phone calls
• Safe deposit box
• Concierge services
Ratings & reviews
TripAdvisor traveler rating
10566 reviews
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Jul 09, 2025I stayed in Ventus Ha, El Cid, Resort & Spa from June 1st to 29th. In was an incredible time. I enjoy it. So much fun!!!
Mr. Gonzalo in Ventus Ha is an extraordinary concierge. He is reliable and loyal to the guest. Mr. Gonzalo is very responsible 👏 👌 👍 taking care of everything the guest request in a timely, kind and respectful manner. It was an awesome experience, not only for their great rooms, restaurants, delicious food, room service, many activities for children, teenagers, and adults, but for the priceless assistance of Mr. Gonzalo at Ventus Ha, El Cid Resort & Spa in Puerto Morelos, Quintana Roo, Mexico, very close to the famous Cancún. Mexico. Our trip was an exquisite trip and I like to comeback very soon. I just love ❤️ it. Thank you so much 💓 Mr. Gonzalo, see you very soon!!!
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Jul 09, 2025Family trip to El Cid
The pools were very fun, especially the water slide and jump off platform - the booked restaurant dinners were tasty. Our butlers Leo and Orlando made very special touches to make our trip memorable! It was easy to book excursions through the hotel. we enjoyed being able to explore the marina and both ventus properties. we felt very safe at el cid and on our excursions.
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Jul 08, 2025
Great hotel
The hotel is really clean and the food is great. Our butlers, Jesus and David were very excellent and attentive to our needs.
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Jul 06, 2025Don't waste your money
Not set up properly to handle the amount of people. Everynight was an extremely long wait time for the one small buffet that was to support the TWO resorts. Even when you get in the food is mediocre at best and very limited options. There was a grill but there's ONE for so many people. Things that can be done ahead of time, ex like burgers, aren't. Good luck making a la carte reservations if you want that as alternative. It was old school where you had to meet with someone in person, only between certain hours, and could only book two nights at a time eventhough we had 4 rooms there. The night time entertainment was non existent. There's no map, unless you take a picture of the laminated one or can get a black and white photocopy so it was difficult to know what was open, when and where and for what. There was no drink menu. There's ONE activity pool for both resorts. Every room has one bed and a Murphy bed which is as hard as a rock. The pillows feel like someone used old rolled up socks as filling. Our bus to take us back to the airport was 20 minutes late
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Jul 02, 2025
Top-notch Resort, Service, & Dining
We enjoyed a fantastic vacation at Marina El Cid! This resort offers fantastic dining and a variety of restaurant, pool, and bar settings to suit your mood and tastes as well as great free shows and activities in the evening. Highlights included seaside and rooftop infinity pools with bars. Ask your bartender for a double Paloma or gin & tonic for best results, save the fancy stuff for the “Waves” bar or Platinum lounges (requires membership) if you’re into cocktails ;) We especially loved the Hydro-therapy at the spa and dinners at Ahkat (ask for flank steak on volcano stone, medium rare). Overall this resort is remarkably clean and employees work hard at their jobs while providing very friendly service. Special credit goes to our butlers, Orlando and Leo, who cheerfully attended to every request we made and were extremely responsive with excellent communication! We really appreciated them, and their service helped make for a totally relaxing experience at every turn. Thanks, guys! :) We will return.