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Hotel overview

Brimming with style and grounded in our community, Sheraton New Orleans Hotel is the perfect base to gather for your downtown escape. Located on Canal Street, our hotel is steps from the buzz of the French Quarter, and also offers seamless access to notable NOLA points of interest including the Ernest N. Morial Convention Center, Caesars Superdome and Smoothie King Center. Relax in our refined guest rooms and suites, which boast plush bedding, spacious work areas, modern technology and floor-to-ceiling windows overlooking the French Quarter and the Mississippi River. Join us for live jazz music every weekend at Jazz at the Blue Dog in Rodrigue Gallery or reboot in our fully equipped Sheraton Fitness Center. Kick start your stay at Starbucks® in our atrium lobby or wind down with refreshing cocktails and local cuisine at Pelican Bar. A leading meeting and events destination in downtown New Orleans, our hotel features 105,000 square feet of flexible venue space, including several expansive ballrooms.

Property information

Year Built: 1982
Last Renovation: 2012
Floors: 49
Nonsmoking rooms: 1110
Suites: 53
Total rooms: 1057
Total rooms and suites: 1110

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Prices are based on single or double occupancy. You may incur additional charges at the time of check-in for additional room occupants as well as the Resort Fees and taxes applied on the additional occupant’s charges.
Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Pet Policy Pets Allowed: USD 75 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed; maximum weight per pet is 40 pounds

Ratings & reviews

TripAdvisor traveler rating

4.0 3101 reviews
  • 2.0 star tripadvisor rating
    Nightmare in New Orleans

    I was staying in The Sheraton New Orleans from 08/26-08/29/21. The check In process was long due to the fact my reservation was cancelled in error . Next the city had to evacuate due to hurricane IDA. I believe they handled the evacuation process horrible. I was traveling from Michigan and asked to extend my stay due to my plane cancelled and I had no where to go. The hotel clerk advised they cannot extend my stay and did not offer an alternative. I was forced to go to the airport and was told to leave if I did not currently have a flight. I was left in the streets of New Orleans with no place to reside until I can fly out to Michigan. I had to pay a shuttle driver an enormous rate to drive me out of New Orleans to Pensacola Florida. I think a large hotel chain should have an evacuation process in place to discuss with their guests. My recommendation is not to travel and stay at this hotel from June 1-October 31 hurricane season or you may be left out in the street.

    Aug 31, 2021
  • 1.0 star tripadvisor rating
    Vehicle break in - valet parking service

    Please don’t use their valet parking service unless you completely empty your vehicle. We were traveling to Florida and spent the night 8/12. Our vehicle was ransacked and had lots of missing items. Shame on us for trusting them this trip ~ they just denied our claim and we still had to pay for two rooms and the parking fee. We had already tipped them $25 before we realized what happened. I would be satisfied if I received a refund for our stay but even that has not been addressed when I asked.

    Aug 19, 2021
  • 1.0 star tripadvisor rating
    Disappointing-double charged

    I am extremely disappointed with the service I received after I checked out of my hotel. A few days after I checked out I saw on my bank account statement that I was charged for my three night stay. However I had already paid this with my vacation package through Jet Blue. The service I received from the hotel in order to rectify this was sub par at best. I was told they would send a message to accounting and the funds would be in my bank the following week. When I called to follow up I was told I could not speak to the manager and that everything was all set. I am currently still in the process of trying to be refunded.

    Aug 18, 2021
  • 3.0 star tripadvisor rating
    No maid service, pool out of service and expensive parking

    We have stayed with Sheraton many times. I love their hotel. The problem I have with this one in particuliar. There is no parking. You will be charged $50 a night for parking. We didn't find that out until we checked in. Also the pool was closed down. That would have been a deal breaker, It was my birthday we bought new swimsuits to relax and enjoy the pool. We haven't had a vacation since the pandemic. We were very dissapointed. I called the front desk when I seen the sign in front of the pool entrance. The lady at the front desk said she had a list of other hotel pools we could use for $20 each WHAT! There were four of us so $80. I'm already paying for that amenity at this hotel which I did not get. Now you want me to pay twice. You will notice bags of trash in the halways because their is no maid service unless you request it, keep that in mind. Very dissapointed

    Aug 09, 2021
  • 3.0 star tripadvisor rating
    room clean. staff helpful with check in and local attractions. covid protocol in place.

    Good experience. Pleasant staff. Room comfortable. Daily housekeeping. Attractive lounge but limited beverages. Easy check-in and checkout. Bourbon Street in walking distance. Many shops close by. Close to Harrah's casino.

    Aug 08, 2021