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Hotel overview

Experience All-In Luxury™ at our exclusive family and couples oriented hotel, with its modern décor and attractions. Our All-In Luxury™ concept, devoted to providing guests with a unique experience, combines the soul of each resort's host community with a luxury product, exceptional service, and incredible attention to detail, taking you to a fun-filled paradise. Conveniently located near Runaway Bay, and nestled by a powdery white sandy beach and crystal blue waters, this is the perfect location for your Jamaican beach vacation

Location

Montego Bay - Beach
Sangster International Airport : 22 miles

Property information

Year Built: 2013
Total rooms: 352

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Guests staying in the Connecting Luxury Room, Connecting Luxury Oceanview Room or Connecting Luxury Oceanview Diamond Club categories must have at least 2 Adults (18 and over) in the room or run the risk of denial by the hotel.
Advisory JAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.0 8500 reviews
  • 5.0 star tripadvisor rating
    Brenda- you are the rock

    That moment when you’re just relaxing, thinking you may need or want something…and Brenda is your queen!!! She made sure we never had an empty drink- stayed hydrated, made sure snacks weren’t far behind! Thank you for making this trip even better with your energy, your smile and your hospitality. We’ll be back to see you soon!!!!

    Jun 13, 2021
  • 1.0 star tripadvisor rating
    will not recommend this to any one!!!

    This was the worse experience I had ever had at a resort. Staring from the airport MBJ and as well as the resort the staff was extremely rude and with no information provided at all. severe lack of information at the front desk and to the tourist from non-English speaking countries there was no type of help to communicate at all (no one spoke anything besides English). Did not provide us with the rooms we booked online stated they only had twin beds the manager was Maisha was never on the premises of the hotel when we asked to speak to her Kemoy the front desk guys stated he could only put her on the phone and both were no help even with the confirmation of what we had reserved Kemoy just stated he could not do anything. the only person that was extremely helpful the second day of us trying to get the rooms we booked was Shanaia she was more like a manager than the lady they had us speak to over the phone and did not help at all. Shanaia did the best she could to get the closest to what we paid for and we are immensely thankful for the help. everyone that worked at the hotel was rude and ill manner lack of customer services even by calling the front desk or room service they never answered the 7 days we were there. The only person other than Shanaia that tried to make this experience less bitter for us was Wade at the scores bar he was amazing, the best bartender, and great service. Unfortunately, this experience completely ruined any opportunity to go back to Jamaica or any Royalton Hotels it was the first time we visited but will not recommend anyone to go there. The worse experience ever.

    Jun 13, 2021
  • 5.0 star tripadvisor rating
    Jamazing Family Vacation!

    My family and I had a wonderful time at the Royalton White Sands Resort! The beach and pools were a blast for my entire family! We had a relaxing yet fun vacation. We had the best butlers! Kamal and Paul went above and beyond what we had expected to have in service from a butler. They made sure to get us the reservations we wanted so we could just relax. Really they helped us with absolutely anything we needed. Kamal was so patient with my 10 year old son and taught him a special hand shake. There were only a few minor issues we had with the resort. It took an hour and a half to check into the resort. After traveling all day, we didn’t understand why it took so long. The other thing that I found frustrating is that after paying so much to stay at the resort, we could not even control the air conditioning in our room! Kamal did have the maintenance man come in to adjust the air the first day. However we were not allowed to adjust it ourselves which is ridiculous! I like to sleep with it cool and should have been able to turn the air up or down as needed. The food was okay at most of the restaurants. Our favorite place to eat was the steak house. Michael was an excellent server and the food was delicious the steak house! At the pools, bars and restaurants the service was usually good especially if we tipped as we went. The drinks were good. Especially the coffee made by the nice lady in mornings at the coffee shop. Brenda at the sports bar made a excellent drink recommendation and always remembered my name. A shout out goes to Davine who was very attentive when we needed drinks by the pool. Our room was clean although parts of it were worn. The common areas of the resort were clean and well maintained. We have already recommended the resort to others and would love to come stay again! Ya mon! Thank you again Kamal and Paul you were amazing!

    Jun 13, 2021
  • 5.0 star tripadvisor rating
    Satisfied!!!

    I'm blown away by the hospitality and assistance given. My stay was worth every penny. Shout out to the amazing cooks, vibrant bartenders, the jerk hut, the receptionists. Absolutely will be back! Special shout out to Renae and Odane (Members of Staff) for facilitating me and ensuring that my last moments were the very best. Thank you Royalton!

    Jun 13, 2021
  • 5.0 star tripadvisor rating
    Home away from home

    I stayed at the Royalton White Sands for several weeks while visiting framily and had the most relaxing, uplifting, incredible time. White Sands is a bit more laid back than it's neighbor Royalton Blue Waters, and it was exactly what I needed to unwind from a back-breaking 2020. I stayed in a queen room with a nice ocean view. It was amazing starting my day with that view before getting to to work. The staff was incredibly attentive. Ms. Stacey, Ms. Marlene, and others (I wish I had gotten everyone's names) were so considerate and worked around my call schedule to make sure I got housekeeping. The spa here was fantastic as well. Corona gave me the best back massage I've had maybe ever. I was having really intense back pain from being on the computer and she worked out knots I didn't even realize I had! The beach at white sands is the best I think I've been to in Jamaica. It's cozy, clean, and you can walk out quite far into the ocean, which I loved. I went for a horse ride on the beach which was a lot of fun and I went for runs on the sand which was a great workout. I really felt at home here. I can't wait to go back!

    Jun 13, 2021