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Hotel overview

Sunscape Akumal Beach Resort & Spa is located in the heart of the Riviera Maya in the unspoiled Akumal Region. Located only 20 minutes from Tulum, 10 minutes away from Natural Parks & Cenotes  and only 5 minutes from downtown Akumal. The infinite green jungle merges with the beauty of the Caribbean Sea close to the wonders of the ancient Mayan World. This resort is set on a stunning strip of white sand beach with proximity to the historic and ecological wonders of Tulum and Cobá. All 358 rooms and suites offer comfortable amenities, stunning views, in-room mini-bar and more! Sunscape Akumal’s family-friendly vacation experience features connecting room options and spacious family suites. 

**Due to coral reefs, it is recommended that all guests wear water shoes when entering the ocean.

Connecting Rooms:

2 handicap accessible Sun Club Pool View King rooms are available upon request.

Connecting rooms are available throughout the resort and upon request. Additional costs apply. 

Property information

Last Renovation: 2019
Total rooms: 358


Hotel details


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Hotel advisories

Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.
Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Hotel does not guaranteed bedding, It is on request based on availability.

Ratings & reviews

TripAdvisor traveler rating

4.0 589 reviews
  • 4.0 star tripadvisor rating
    Family vacation

    Just spent a week here with my wife and two daughters and had a very nice time. Overall the hotel is in good condition, needs some TLC like most places do especially after Covid with no revenue coming in. The hotel is right on the beach and has great snorkeling opportunities. Food as pretty typical for al all inclusive, and what made the stay the most enjoyable is the staff. Everyone was super friently, respectful and always went out of their way to make sure we had a nice time. If you're looking for a moderatly priced all inclusive I would highly recomment Sunscape! Great place for children and families!

    Jul 25, 2021
  • 1.0 star tripadvisor rating
    Plus and minus

    We came with a family of eight. The bar and restaurant staff are great. Covid protocol good. Resort is old and outdated. Mold and pealing paint everywhere. Food at buffet was below all other resorts we have been to. It took 3 hours for our luggage. One night a guard pounding at our door at 3 am. We did not open it. Front desk said. We will report it. Screens missing from doors They said they would replace it. They never came. The Kids Club was not anywhere close to other resorts we have stayed so kids refused to go after first day. White wine limited to one Sauvignon Blanc unless you want to buy a 140.00 of wine. Every family we spoke with were saying the same thing or leaving early.

    Jul 25, 2021
  • 4.0 star tripadvisor rating
    Fun in the sun!

    What a great trip. The beach and service were amazing. From what I understand they recently bought this property and are fixing it up while still using the facility. The pools are great but need some refinishing. The property itself needs a little paint & update but it didn’t affect our stay. The dinners were great my favorites were the Olive Branch and Tiki Taco. Over all a fantastic location, great service and I would definitely go back.

    Jul 23, 2021
  • 1.0 star tripadvisor rating
    Don’t be deceived by pictures online

    This hotel is very outdated and has roaches. We stayed a total of 5 days for our babymoon and killed 3 roaches in that time period. Our room was an upgraded room facing the ocean with our own cabana on the patio. That feature was nice, but that’s it! The jacuzzi in the room was filthy! We asked for it to be cleaned, but they didn’t show. It really needs to be chemical washed. The towels we received were also stained. The towel holder string was very dirty. They couldn’t even get something this simple corrected. This hotel needs renovation.

    Jul 19, 2021
  • 5.0 star tripadvisor rating
    Graduation Trip

    The resort was AMAZING. The drinks were delicious, the views with breathtaking, and the staff was extremely friendly. The perfect stay for post graduation! The hotel helped plan our stay in Cancun, from snorkeling trips to visiting Chicen Itza.

    Jul 17, 2021