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Hotel overview

Sunscape Akumal Beach Resort & Spa is located in the heart of the Riviera Maya in the unspoiled Akumal Region. Located only 20 minutes from Tulum, 10 minutes away from Natural Parks & Cenotes  and only 5 minutes from downtown Akumal. The infinite green jungle merges with the beauty of the Caribbean Sea close to the wonders of the ancient Mayan World. This resort is set on a stunning strip of white sand beach with proximity to the historic and ecological wonders of Tulum and Cobá. All 358 rooms and suites offer comfortable amenities, stunning views, in-room mini-bar and more! Sunscape Akumal’s family-friendly vacation experience features connecting room options and spacious family suites. 

**Due to coral reefs, it is recommended that all guests wear water shoes when entering the ocean.

Property information

Last Renovation: 2019
Total rooms: 358


Hotel details


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Hotel advisories

Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.
Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Hotel does not guaranteed bedding, It is on request based on availability.

Ratings & reviews

TripAdvisor traveler rating

4.0 541 reviews
  • 5.0 star tripadvisor rating
    Awesome Staff

    My friend and I had an amazing time at this resort. As soon as we got there we were greeted by the staff who immediately sanitized and loaded our belongings onto the luggage cart while we checked in and then walked us to our room with our luggage. The employees were amazing. Dani and Romeo were very friendly and helpful at the bell stand. Fernando at the pool bar was awesome. Geovani, Rey and Emmanuel who worked in entertainment were super fun and engaging. Alejandro was really nice, took great pictures of us and had good recommendations for things to do. When we called the front desk for various requests, they usually sent someone pretty quickly. The housekeeping staff also did an awesome job. The only downside is that there’s not much to do after 11pm but if you’re out all day like we were then you’ll most likely be tired by then. Overall it was a great experience and I would stay here again!

    Jun 14, 2021
  • 5.0 star tripadvisor rating
    Excellent service

    Service and entertainment are great at this resort. Joana, Alejandra and Berenice from the explorers club are friendly, funny and very cordial. José Antonio Yah (Porto Fino, barefoot grill), Javier (kids korner), Fernando and Josue (pool bars) are also very polite, and their service is excellent.

    Jun 13, 2021
  • 4.0 star tripadvisor rating
    Angel saved the day!

    Our experience here did not start off very smooth but Angel the front desk Manager really turned everything around for us. Thank you so much Angel for showing us EXCEPTIONAL customer service and making my birthday one to remember. YOU ARE AMAZING AND WE REALLY APPRECIATE YOU!!

    Jun 10, 2021
  • 5.0 star tripadvisor rating

    From the moment we walked in we were greeted and felt like we were immediately part of the family. Our room was perfect! The food was great and the staff was awesome! Staff always checked up on us and were extremely attentive. Rey always kept us up to date and let us know about anything that was going on. he felt more like a friend than anything. Valentin and Ismael always made sure we had a great time also! Leaving the resort made me feel like I was leaving a part of my family. I will definitely be visiting again!

    Jun 09, 2021
  • 5.0 star tripadvisor rating
    Graduation trip

    My granddaughter and I had a marvelous 7 days in an ocean view room. There is plenty of good food and variety. We especially enjoyed food at Olive Branch. We ate many meals (especially breakfast) at Windows. Shout out to Anel. She's the hostess at Windows. She learned our names and we enjoyed seeing her each day. So there are some cosmetic issues....it's an older property. But we had great air conditioning, clean rooms and restaurants, great service and beautiful views. There were plenty of activities too. The crowds were small and we never had to wait for seating. We often had the pool to ourselves. If you have children the kids area was awesome! I highly recommend this resort. My granddaughter is 18 and loved her time there too. The bar staff made delicious "mocktails" for us.

    Jun 06, 2021