Wish you were here?
Indulge in complete pampering and service during stays at this unforgettable Hawaiian gem. A honeymooner’s dream, it offers gourmet cuisine at the diverse offering of restaurants, exciting bars and a grandiose spa recognized as one of the world’s best, while families will enjoy the exciting activities pool where thrilling water slides, lazy rivers, white water rapids and the only water elevator in the world will keep little ones entertained throughout their stay.
LocationWailea - Beach
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating8151 reviews
Very Disappointed !!!
Could not wait to returned to my favorite hotel! It was horrible , no service ,No restaurants, only one was open and it was not glamorous for the price they charged, ThenLounge food food was so small and was not appetizing! Bartenders and Hotel valet service was Awsome.just great personalities, they were the only Best of the trip. The rooms were horrible not clean as they should it was supposed to be a 5 star! ⭐️ it was one star . The Residence Inn in Wailea had better service and rooms! Overcharge for my Stay ...SoSo sad I am a Hilton Diamond member it was Bad and Management really just did not care! No Entertainment! No Romantic Dinner it suck for anniversary & BDay! No call or nothing , everybody complained Dead after 6:00 no, They charged 50.00 for parking and no one was there! Maybe 100 people out 4 days. 2% Occupied!
Weird and expensive experience
About garden and swimming pool: marvelous. The place is just in front of the beach with a lot of funny attractions in several swimming pool. It's fantastic for families with children. About the professional skills: weird! My husband and I chose this Resort for our honeymoon and perhaps we had have higher expectations. They didn't receive us kindly, in the gentle and warm way which Hawaii is famous for. Plus, they charge 45 usd + taxes daily for: 2 bottle of refilling water, WiFii connection and other services that because of Covid restrictions needs to be booked in advance and those are based only on availability. That specific detail was not written on the website, so we felt a bit scammed. We wrote a letter and the Director of the Front Desk Manager assured us we didn't need to pay it. On the checkout day, into the final bill, the daily charge was there. We explained that Director cancelled this cost for us, as a gesture of apology, and then they corrected it for us. I can strongly say that, as a fancy and expensive Resort, we were expecting much more. Kind of disappointing.
NOT worth it. Consider Andaz instead
During this most recent trip to Wailea, we stayed in multiple hotels over 11 days. Since our son is still young enough to enjoy the slides, we thought we’d revisit the Grand Wailea once more, since we hadn’t been in several years. The rooms are “okay”, but nothing special. We found a piece of stale bread sitting on the floor, so I’m not sure what that says about overall cleanliness, other than the cleaning staff could probably pay a bit more attention. What’s really frustrating though is the pricing, which, when you factor in the scaled back amenities, makes for a really bad value. For example, the Grotto poolside bar is closed, as is the water elevator. I guess I sort of get the logic somewhere deep down when it comes to not allowing these things to be utilized during COViD, but then you have to layer on all the red tape of assigned pool seating, and only being allowed two chairs, even if your same room party is three or larger! Naturally, there’s a way around this, but it requires you book (for extra $’s, of course) a private cabana. Given so much of the traditional value of Grand Wailea is tied up in the “in pool experience” and so much of that is now restricted or closed, I think options like Andaz are a few better proposition for your dollar. They don’t restrict where you sit, their bars aren’t closed and they’re generally just more vibrant and “on”, whereas Grand Wailea feels like it wants to be closed and is disappointed it has achieved only partial closure. Perhaps if they keep it up, they’ll indeed achieve full closure!
Overpriced, not luxurious, set your expectations correctly
If I'm being honest, this hotel has seen better days. While service in Hawaii is generally lacking, the GW is not somewhere I'd recommend if you are a couple and are looking to enjoy a relaxing beach vacation. While I would chalk some misses up to COVID, when we visited last year, the service/amenities/dining was also lacking. A few examples: Stayed when resort was at 20% capacity, inquired about upgrading to a nicer room (we would've been happy to pay a reasonable amount) - we were told that we could have the same room (Ocean View) in the Napua Tower for $900/night. Yes, $900/night, at 20% capacity, on a stay we had already paid for ... makes no sense as the actual cost of the Napua room was $1200/night Breakfast for Diamonds was pathetic before COVID (fruit plate, yogurt, croissant), and now it's even worse - a to-go box with yogurt, a mini-pastry (bite sized mini), yogurt and OJ ... when we asked if we could switch our breakfast to something of equal or less value, the answer was a resounding "no" Constant smoking of cigarettes and pot on the balcony next to us ... why was there even someone in the room next to us when they were at 20% capacity?? Would've called to complain but the person smoking was speaking loudly about just getting out of prison and didn't make us feel safe to "rat" on him You have to "request" housekeeping by a certain time the day prior to receive it the following day - if you don't request it, they won't service your room. No turndown, which is understandable due to COVID I guess Requested silverware, was given plastic cutlery Housekeeping seen without masks on / texting on their phones Dirty towels were provided to use in the room (honestly they were disgusting, I'm embarrassed to post a photo) No personalized service here pre-COVID, definitely no personalized service during COVID $45/day for self-parking, which is the only parking you can do right now, and is what they used to charge for valet No culture of "yes" here with the staff - everything seems like a hassle, and that's not how you want to feel when you're staying at a hotel that's supposed to be of a certain caliber. Needless to stay, if you are a couple looking for a luxury resort where you stay on property and are well taken care of, I'd look elsewhere. If you are a couple that wants to just use the hotel as a home base to explore Maui, then I'd say this is a pretty good option ... everything is within a 30-45 min drive which is nice. If you are a family, then this is a great option as the pools are still as fun as ever for kids (and adults), and there is plenty to do for a family. With that said, we may stay here again in the future on points as we love Maui and we have tons of Hilton points to burn through, but I couldn't fathom paying for this hotel in cash. It's truly a ripoff for what you receive.
Almost everything is closed!! The bars are all closed! The Humu Humu is closed, the breakfast buffet is closed- There are hardly any options to eat breakfast, the kids play area in pool is closed as well.. The most disappointing part is they did not advise us and still charged us over per $1,000 per night.. With the hotel at 20% occupancy they should at least provide a price break. Avoid until they ( really) open.