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Hotel overview

Secrets St. James Montego Bay presents guests with a peaceful, relaxing oceanfront setting surrounded by the crystal clear waters of the Caribbean. The resort’s classic décor and echo the sophistication of the island's British colonial era with sumptuous suites and the ultimate in amenities with the Unlimited-Luxury® of gourmet restaurants, bars and lounges, and the paradise of Secrets Spa by Pevonia®. For those wishing to turn up the excitement, there’s the Secret’s Wild Orchid Montego Bay Resort right next door with its welcoming Jamaican vibe.

UNIQUE SELLING POINTS

• AAA Four Diamond award-winning resort since 2011

• Just 15 minutes from Montego Bay International Airport

• Exclusively situated on Montego Bay’s breathtaking peninsula, surrounded by the Caribbean Sea

• Luxurious all-suite resort with a British Colonial design featuring stunning ocean and ocean front views

• Romantically inclined, reserved, yet relaxing atmosphere

• Free-flow access for guests to Secrets Wild Orchid’s facilities next-door

• Butler service is available for all room categories*

Guests staying in the Preferred Club Swim Out or higher room category will receive personalized butler service at no extra cost. Guests staying in Junior Suites and Preferred Club Junior Suites can purchase the butler service for an additional cost.

• Promenade between both resorts featuring shops, restaurants, piano bar, theatre, game lounge and more

• Authentic Jamaican jerk chicken & beef patty carts at the beach and pool daily

• Boasts a 300-yard dedicated beach area with calm water that’s perfect for swimming, snorkeling and water sports

• Guests have access to the resort’s private catamaran (additional costs may apply)

• Recently enhanced spa featuring unique spa cabins, a hydrotherapy area*, a yoga garden and more

• One of two Secrets Resorts & Spas in Montego Bay

• Features 3 Wedding Gazebos, 2 of which are on the piers overlooking pristine waters

• Boasts a state-of-the-art convention center, approximately 10,000 sq. ft.

• Located within close proximity of 5 major championship golf courses, 3 of which are world-renowned

• Situated near Montego Bay’s famous “Hip Strip” and other local points of interest

• Free Wi-Fi

*Temporarily unavailable

Location

Montego Bay
Sangster International Airport (MBJ) : 6 miles

Property information

Total rooms: 350

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Pet Policy Pets Not Allowed
No Show Policy:
  • No Show Penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 8324 reviews
  • 4.0 star tripadvisor rating
    Amazing property

    As far as the property itself, it's just lovely. breathtaking views, spacious balconies, plenty of beach chairs and beach activities. The pool is usually not overcrowed but the pool seating can be limited if you're not there early enough. would be nice if they had more umbrellas. Expect slow service. i don't know if it's due to COVID and them being short staffed but my goodness. I didn't get ANY washclothes or towels until almost day 3 of my stay. Thankfully i travel with that stuff so I was ok. No one answers the phones at the front desk, concierge, room service, housekeeping etc. The front desk folks were busy around the clock. All the restaurants are not open every day which makes the few restaurants that are open, crowded and slow (2-3 hour waits as most restaurants) so I found myself eating at the buffet and snack bar daily. Not a lot going on in terms of night life here so if that's what you're looking for, i suggest booking elsewhere. This is definitely more of a couples/laid back vibe. The beach, which was my main reason for coming, is pristine. you will love it.

    Sep 21, 2021
  • 5.0 star tripadvisor rating
    Family Vacation much needed

    I want to start by saying this was a family vacation and it felt like home. From the time we entered Secrets St. James and they said WELCOME HOME it was home from the time we arrived until the time we left. I had my mother with me my spouse, brother and family friend. We had a wonderful time the whole 7 days. Want to give a SPECIAL SHOUT OUT to the staff....KERRY ANN (Pool area) AWESOME!!! Kept our glass full and always made sure mommy was good! SHANOMAR (Preferred lounge) early afternoon and evening time made sure we were good all the time. Found some pork chops for my spouse and prunes for Mommy. Good spirit very kind held us down! Let's talk about MATTHEW who greeted us every day with his spunk and energy. Greeted us all by our names made us feel like family not visitors. To our Consultant Sania, and the manager Ms. Lawrence thank you for your assistance and correcting the minor issues we had at the beginning of our trip. Loved the energy from you guys and we will DEFINITELY be back sooner than later. OOOHHHHHH... I can not forget ORLANDO(The pool guy) Just for taking time to have a conversation even while working come to find out our birthday is in the same month. To all the rest of the staff THANK YOU had a wonderful time we all did including Mommy. Yall made her feel special, you guys took care of her. Until next time from the Simmons family.....WELCOME HOME TO JAMACIA🇯🇲🇯🇲 ❤❤❤❤❤

    Sep 20, 2021
  • 5.0 star tripadvisor rating
    Great location for a girls trip

    Our group of ladies had such an amazing time at Secret St. James this past week!! The location is great and is a short drive from Sangster Airport! While we appreciated the nice accommodations at the Preferred Club, the attentiveness shown to us by the staff was top notch!! Every day we were there, Matthew (our bellman) impressed us by remembering each of our names and engaging us in laughter!! He truly made our trip memorable and made us feel like valued guests! Any time that we interacted with Billy Love (guest services manager) we were made to feel as important as if we were the only guests on property! The highlight was when we asked him to take a group photo for us and the dedication he gave to getting the perfect shot was way above and beyond…he literally got on his knees on the concrete to get the right angle! He and Hopeton ensured that we were well taken care of and that our plans off property were safe and well coordinated. On the last night, we had a chance to visit with Ramario at the swim up bar and thoroughly enjoyed the small talk and laughter. We’ll definitely be back soon and look forward to being treated so well. I would encourage anyone to visit this resort!!

    Sep 19, 2021
  • 3.0 star tripadvisor rating
    Beautiful Place- Accommodation can improve

    Staff, grounds, entertainment was all AMAZING!! Food was great as well, though I wish there were more island food on the buffet (I’m born to Caribbean parents and love authentic Jamaican food!). The accommodations were not as expected, though not bad. There were a few issues with the room we just moved from. Since the were not able to be resolved, we had to move. We explained to Kevon, we would like to pay for an upgrade to preferred. He advised he would upgrade us at no charge, just come see him between 5:00-6:00 as that’s when there would be availability. He assured me he fully understood my request. I just so happen to be coming through the lobby at 3:45 (a fight evolved at the pool so my husband and I headed back to the room) and thought I’d get a status update. I was disappointed to learn that Kevon shifted had ended and he wasn’t here. To add insult to injury, there were no upgrades available even if I paid. Kevon was not honest and I was disappointed. Timeshare sales presentation is offered upon arrival. I think this is a VERY BAD PRACTICE!!! This place is beautiful, if people want to buy into here no problem, it sells itself. Don’t waste people time with this foolishness at the beginning of the stay. I’m here just for a short while. I came ONLY to check out the grounds for a group trip I’m heading up in July 2022. I DO NOT have 90 minutes to spare 🙄! I’ll update more in the next 2 days I’m here.

    Sep 19, 2021
  • 4.0 star tripadvisor rating
    Honeymoon vacation

    Stayed at secrets st James for our honeymoon and it was amazing! Pools and peach are beautiful. Staff is welcome and helpful. Great restaurants and always lots to do for the night life! All inclusive resort was the way to go!

    Sep 18, 2021