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Hotel overview

Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya - All Inclusive is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities.  Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

Property information

Year Built: 2004
Accessible rooms: 5
Floors: 3
Suites: 434

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Please note when booking a Family room, the minimum occupancy for this room category is 4 adults.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:

- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:

- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Effective - 11/01/2019

SPRING BREAK POLICY - 
The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.


***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 6951 reviews
  • 5.0 star tripadvisor rating
    iberostar paraiso maya - best dive center and instructor Danielle

    Third visit to this resort. This time our family of four completed an open water diving certification during our stay at iberostar paraiso maya (Lindo). Awesome instructor Danielle, super knowledgable, patient, passionate, and encouraging. In summary, as always, an awesome resort, friendly people, and best dive center...

    Jan 22, 2021
  • 5.0 star tripadvisor rating
    Excellent resort

    We originally booked a trip to the Iberostar Paraiso Beach as we have been there twice before. We were moved to the Paraiso Maya as the others in the complex are closed at this time. The hotels are all in the same beautiful complex. Everything about the place was great. The check in process was a little slow, and be aware that you need to use your phone for a lot of things. We are not 'phone users' too much, esp on vacation so it was a little odd for us.. They had us download the app, it had hotel info and activities and show schedules. Also in the resturants, that was how you got the menu. It all worked out fine tho. The beach was excellent, activities very entertaining. We traveled as family with our 20 year old daughter and her boyfriend. Spent all day every day at the beach. Beach bar was great. Drinks and food good. They also had a cookout every day. There was something different every day besides burgers and fries which were also very good.. It was all excellent! All of the workers were the best and very friendly. Dinners were in the restaurants . We went to a different one every night. they were all very good. Shows were entertaining too. Bartenders were all excellent. Rooms were good. the place was very clean and we felt very comfortable with the covid protocal. It was a great time to go, just enough people there to have fun and people watch, but no lines, not even at the airport. this was an excellent vacation. Thank you Iberostar!

    Jan 20, 2021
  • 5.0 star tripadvisor rating
    Best all inclusive resort!

    This place is amazing!!! I don’t have 1 complaint. Check in process was a bit slow but otherwise... if you are looking for .... ...great drinks ...fun staff ...nightly entertainment ...large pool ...beautiful beach ...large rooms This is the place! They always had good food, many activities to partake in, entertainment at the beach or pool or areas where it is quiet. Great for kids and families as well

    Jan 15, 2021
  • 4.0 star tripadvisor rating
    Iberostar Paraiso maya

    Great trip! First time there as black members. Food was excellent! Very kid friendly and loved the shows for the kids at night (star camp) Prestige Lounge did a great job taking care of us. Everything we asked for they were on top of it. A big perk of members is having express golf carts to take you where you need to go The spa was great as well! Shout out to Graciela in Prestige Concierge. She made me feel like I was at home. Thank you Graciela!

    Jan 12, 2021
  • 5.0 star tripadvisor rating
    Great family Vacation for all!

    Great family vacation for all to her star friends are amazing the food was great the beach is absolutely fantastic the service and the rooms are amazing drinks are great when you go there make sure you go and see my friend Humberto! Tell him Danielle said Hi!!!

    Jan 11, 2021