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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5255 reviews
Staff is Great/Overall Resort is just OK
I know I'm giving this place a poor rating but let me clarify. The staff is awesome!!! But our overall experience is what brings my rating down. We are use to staying at Sandals resorts that offer much better in room mini bars, better pools, drinks at the bars and included water sports. The drinks served at the pool side bar were very watered down and just overall not great. Service took a long time as there was usually only one bar tender working. The surface of the seats in the pool and hot tub felt like sitting on rough gravel which snagged your suit. No one sat on the seats in the pool. Wait time for restaurants was a bit much but the food was good. Our personal experience of housekeeping was POOR however our friends that stayed two rooms down was great. 🤷♀️ Their room was tidy up, bed made, bar restocked, turndown service, fresh fruit and a bottle of sparkling wine. All we got were our towels picked up and bed made. Their procedure for COVID-19 testing was a JOKE!!!!! Upon check-in you were told that you had to make an appointment time to schedule your COVID-19 test. This was to be completed between the hours of 3-5. This required standing in line for 45min plus (even if you showed up at 2:45) Our scheduled time to take the COVID-19 test was at 9:55 the day before we left. We showed up at 9:45 and waited in line for 2 hours! TWO HOURS of our last day wasted when we have an appointment time. Add that to the 45min of time wasted they day before to make said appointment. The staff is great, especially the entertainment staff. Food is good, once you get it. Drinks need vast improvement along with the comfort of the pool. Overall you get what you pay for as this was the least we have ever paid for a vaca. therefore I guess I should have lowered my expectations a bit.
Some friends and I stayed here for a few nights. We all had a great time! The food and service are first-rate with lots of entertainment and things to do. Pool parties during the day, dancing at night. We especially liked the entertainment team, lead by Miguel. They made sure we made the most of every day. We will be back!
Overall we really enjoyed it there. Staff was great and everyone was friendly. No issues. Wish they offered more bourbon/TN whiskey. Always running out of Jack. Swim out was very enjoyable. Beach was awful with it completely covered in seaweed.
AMAZING 30th birthday!!!
Second trip to Breathless Cancun and WOW, it was incredible again. This time I celebrated my 30th birthday so we booked Xcelerate Ocean Front swim out, but got upgraded to the Secrets side Ocean Front swim out when we checked in.The staff remembered me from my last visit and were so incredibly welcoming and happy to see me again. My travel agent got us in touch with Ivan, the social media coordinator, who went above and beyond to make sure we were having the time of our lives throughout the trip and he would check on us daily. Once again, our absolute FAVORITE bartender is Fernando at The Bar during the day. He makes such great drinks & is so much fun- its always Happy Hour with Fernando! We started off every day enjoying cocktails & conversation by the pool with him. A HUGE shout out to Yoshi, Daniel, Bernice & Miguel!!!!! They are one hell of an entertainment team and will make sure you have a freaking blast! Join in whatever activities they are hosting and I promise you'll have fun. At night time Carlos & Eduardo will take such good care of you as cocktail servers. As far as my birthday went, I got a special decorated pineapple made by Fernando (so we naturally named the piña Fernandito) then the E Team brought out a banner that said "On this day a queen was born" and made a fun party out of it. Don't hesitate to book this resort for special occasions or just a trip to get away for a fun party with a luxurious and classy setting. I will be back in August and December for sure. Have some drinks, relax, enjoy the great food & service and have as wonderful as a time as we have had!!! Can't wait to be back in a few months!!!
AMAZING VACATION- wonderful staff!
A group of 6 teachers stayed at Breathless for spring break, and we definitely want to go back. The entertainment team really left their mark on us, especially Daniel- he’s the real MVP. Salsa, volleyball, and water aerobics are just a few of the fun activities we got to participate in. The drinks and pool staff were also amazing, and there were so many great options to choose from for dinner. 10/10 recommend, I do not have a single negative thing to say about our stay.