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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating7845 reviews
ANOTHER AWESOME 5 STAR EXPERIENCE !
I just returned from another visit to Secrets and was so happy to be back after 2 long years! Everything was perfect and I was so glad that a number of the wonderful staff were still working there. I would like to recognize a few of them including Wendy from Market Cafe, Noeh from the front desk, Daniel my long time waiter now at Capers, Martin from Bordeaux, Pool Concierges Elizabeth and Ilcia, Perla from the coffee shop at Dreams,and the very helpfull 15th floor concierge Ximenha Esparza, Secondly the staff from UVC who are always there to help, Atef, Fernanda, Leticia,. Cynthia, and special thanks to my rep for this trip. Giovanni. He did a superb job of looking after me, and I greatly appreciated it. I hope to be back next year for another two weeks in Paradise.
Such a great get away. Thank you to Salvador, Jimmy, Jesus, Salvador, waiters in Capors were so great. Hibachi grill was fun. Room attendants were on top of things. Pool and of course mojitos. First time, thank you!
Relaxed long weekend
Great place to stay. Restaurants were great. Service never stopped. Drinks were always in hand. Close to shopping and excursions. Staff very friendly. Capers service was the best with great food. Will be back
Our trip was amazing! We rented a cabana and Junior and Salvadore were incredible. Ilcia was also so accommodating. This was truly the highlight of an amazing anniversary trip and we are so grateful to them!! Great food, so many drinks, so much fun!!
Oasis Cabana with Pool
Salvador and Junior were the absolute best. They took care of everything we asked for. Our drinks were never empty, and we were never hungry. We booked the oasis cabana with the private pool, and will do this every trip in the future when we go to Secrets.