Wish you were here?
resort is ideally located just 25 minutes from Los Cabos International Airport.
LocationSan José del Cabo
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4011 reviews
Five stars on paper but three stars in reality!!
If you consider Ritz, Waldorf Astoria or even Royalton Resorts in the league of five star resorts then Dreams Los Cabos is NOT a five star resort. At the best; 3 stars, and I’m being generous. I’m a frequent traveler and usually I am a “give benefit of doubt” kind of a person if something doesn’t turn out as expected especially when you have paid a premium price for it. That’s why I have never written a travel review over last many years but this place repeatedly pushed all the wrong buttons in different areas. I feel it is my civic responsibility to warn others. Here is the bottomline. If you are spending dollars to book a five star resort because a travel agency is labeling it as such, then don’t waste your money, it is not a five star! If you are looking for a cheaper 3 star place then don’t waste your money as they will be charging you a premium five star price. Either way look somewhere else. Let me explain. This is our story…. 1. We are a family of 4. Two adults, two teenagers. We booked two Premium “Preferred” club ocean view rooms one with king bed and one with two twin beds. Requested that the rooms should be on same floor if not side by side. This request was made at the time of reservation via email, then on phone and then again a few days prior to arrival, over phone by speaking directly to the hotel staff. We were assured that this should not be an issue. Well, on arrival not only the rooms were assigned on different floors but both rooms had double beds. No king bed, as requested. (We are both tall and do not fit on a queen bed). The “preferred” club check in person pretended to be clueless to our prior requests and made no effort to change it. The check in process itself was very redundant and erratic. 2. The rooms assigned were not the “ocean view”we had booked and paid for nor were they in the preferred block. They were pool view, and far away from the “preferred club” guests beech access. Literally on the other side of the resort. 3. Upon walking in, one of the two rooms assigned, had a strong pungent odor of a sewer or fungus. We initially thought that maybe opening the windows and balcony doors would help. The smell stayed till next day to the point that my son started having headaches (he has seasonal allergies). We went to the Preferred club representative and they assured us that it will be fixed. They then sent a person to spray some fragrance into the ventilation ducts!!! Of course that didn’t solve the problem, rather made it worse. We went again to ask for a different room. First in a non cooperative body language and tone, they said there is none available (obviously a lie as I saw many other rooms in the block we were staying that were not occupied). On a more stern tone, the person refers me to a supervisor sitting next to him who after a few clicks on the computer, offers another room in same category but in a block far away on the other end of the resort. I think this is the first time I have ever in my life raised my voice publicly, and when I told him that this is unacceptable, magically a room was assigned in the same block in similar category! 4. As a “preferred” guest, as in other resorts, you are supposed to be assigned a personal concierge to look after your needs during stay. We were promised the same when we initially booked the vacation or at least that was the impression given. In reality, no specific person was assigned. Rather there was a button on room phone. Every time, we called that line, a different person would pick up and rather than addressing our needs, would just tell us to call either, room service, house keeping or somewhere else. Even if we were told he/she would get back to us or take care of things, they never did. Came to the point that we stopped calling them. 5. Upon check in we were given time for covid testing for our return. When we showed up, the lab personnel told us that they would only test one of us as the check in person only made appointment for one person! Again, I had to voice my frustration and she finally accommodated our family as the next person in their appointment roster didn’t show up. 6. The mini Bar in the “preferred” rooms is supposed to be stocked daily without asking. Well not in this case. Despite calling multiple times, you would be lucky if they would do it. 7. The room cleaning service was inconsistent in timing and quality. Some days, toiletries were not replenished, some days, towels were not and some days they cleaned just one bathroom and missed the living lounge and the bathroom attached to it!!! 8. The hotel is old and showing signs of wear and dilapidation. The ambience is certainly not of a luxury 5 star hotel. Furniture in room is chipped off, walls have drill marks etc. 9. The restaurants, their menu, quality and choice of food is average at the best. Frequently they run out of food that is on the menu and won’t tell you till after you order and have been waiting for 10-15 minutes. Buffet frequently runs out of items with no one actively supervising to refill. Even if you go and ask, it takes a while, to the point you just give up. There are more specific details but I will keep it concise. 10. Pool itself is nice and clean but lounge chairs are few and towels are scarce. Again no one is actively monitoring the guests and their needs and despite asking multiple times, it takes a while to get fresh towels replenished at pool side. 11. Gymnasium is average. Equipment variety is basic, old and clanky. 12. 3:30 AM in the morning I woke up to noise of dirty cutlery being collected from the front of the rooms. The noise from the crockery and cutlery being collected and transported was loud enough to disturb sleep. Despite all of the above, we were tipping every person we interacted with, something we have always done in other places, so I don’t think we were deliberately singled out. The problems cited above are more systemic. There are a lot more incidences I can narrate, that collectively tipped me over to the point that I felt compelled to write my first ever review in years. For the sake of brevity, I will overlook those relatively minor issues. Being in an administrative role myself, I don’t blame the individual day to day staff. They were all nice and courteous. I blame the culture of management and lack of ownership and supervision on their part. Not only they are not proactive in taking care of the guests as one would expect in a 5 star luxury resort, that too as a “preferred” guest, but they were minimally reactive and on occasions deceptive or deflective. They need serious soul searching of their management and hospitality philosophy and ownership of their fundamental responsibilities. In the meanwhile, the best they can do is to be honest and not label themselves as “five star luxury resort” till they truly earn that recognition. We for sure are not returning and definitely will not promote this place amongst our social circle.
returning to paradise
We decided to return to this wonderful hotel after almost 2 years without traveling due to the pandemic, 2 families with children, we were not sure to bring them because they still have no solution to a vaccine,Although everything was a bit tedious with the measurements, it is understood, my children and nephews had a wonderful time in the kids club area, they wanted to go every day!all the girls did a great job, but my kids loved Marion, when she wasn't there they wanted to leave,We were all the time in the hotel except for 1 day that we went to dinner at flora farms, 100 recommended, the food is exquisite,Their hard work in maintaining and making you feel in an extremely clean place was noticed, without a doubt they do their best so that you can return to enjoy a few vacations without any fear of infecting you, we hope to return next year if everything improves even more, thanks for a few excellent vacations!
Dreams—- Los Cabos!!!
Our stay at Dreams Los Cabos was amazing!!!! We had the extreme pleasure of being serviced by Elvis and Octavio---super incredible guys!!! We were a party of 9 and the service provided by these wonderful gentlemen made each of us feel special!!!! The food prepared and served was AWESOME!!!! Our party vacationed here for a week! Elvis would locate us on the resort just to see how we were doing and to see if we were enjoying ourselves and the food!!! This was not something that he had to do! Elvis is THE BEST!!!! Octavious-Thank you kind sir!!!!!! You guys definitely helped make our stay a memorable one!!!! Muchos Gracias!!!
Just returned from 2 fabulous weeks
We just got home & our ready to go back, we’ve been going to Dreams since 2005. Yes things are a little different because of Covid but it is everywhere. The employees work very hard to take care of their guests. Some employees we would like to recognize are; The main pool, Elsa,Luis,Octavio& Manuel never let your glass be empty, the pool entertainment team kept everyone entertained. The restaurant waiters, Victor,Jose & Dennis were outstanding, also girls at coco cafe are top notch.Last but not least Patricia & Denise in the time share office are excellent & make sure every need is met. We can hardly wait to return next year to this beautiful place & see all of our friends.
"Explorer's" kids club
The hotel overall is good, but the explorers kids club is over the top, very professional team and kids are always happy, Daniela took care of my kids and did a wonderful job, at least you know that your kids will be alright if you are planning to go outside or have some time alone, 10/10.