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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5858 reviews
Excellent! The entire Staff is exceptional! Especially Wendy & Nancy - so great, friendly, helpful! Incision was superb in all of her assistance! We loved the Mexican Fiesta! Superb! The entire Staff was always asking “what can we do more for you?” Not a thing! All is excellent!
Absolutely the best all inclusive resort in Puerto Vallarta. The staff focus on their guests and their needs, they are exceptionally friendly. The food at the restaurants is very tasty. For people with kids they also have a kids club where children can go while the parents go on excursions.
Kids Explorers Club
We traveled with our 10 year old and was hoping for a little break, and we were not disappointed. The friendly staff at the explorer club were professional, trustworthy and super engaged. Kudos...thanks!
Almost 'Normal' Again!
Such a great experience at Now Amber which also includes the feeling of 'normal' again. We went for a wedding and brought our 2 kids. The resort's Explorers' Club was so amazing. Dropped the kids off for a few hours everyday, they did their activities while we did ours. The kids loved the teachers as well as the daily activities. It's run very well. They even coordinated a birthday celebration for our daughter who turned 6, with a cake and pinata party. ❤️ The water slide was another big hit. The food at the restaurants was also good. It was nice to be able to access the restaurants on the Secrets resort side as well (adults only). Overall, the 9-night stay was a wonderful getaway for our whole family!
This was one of the best vacations my husband and I have had. The Hotel management was awesome. Grounds personal above and beyond. I would recommend this hotel for a family vacation. Special thanks to Wendy and Ilcia for their kindness and service. Quick response by Wendy and staff for a cut in my head. I think that I would suggest that every room needs a dehumidifier. Irons needed in every room.