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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5260 reviews
This is a beautiful resort. We started out with the AC not working & learned at the pool the next day we weren't the only ones with this problem. They did fix it. Our waiter at the pool was great, but they had ONE waiter to cater to about 40 people, so at times we had to wait for a drink. The food at Oceana was very mediocre. Our last day was ruined. They had booked a private event at the preferred pool!! We had last call for drinks at 4 & then we were asked to leave at 4:30 so they could setup. Of all places to book a private party & at that time, honestly!! Definitely not getting what you paid for on this trip. Otherwise staff was very great & spa was beautiful.
I'm going to TRY And make this short. AMAZING. Eleonet, Humberto, and Juan made our trip unforgettable. The resort itself is amazing obviously, but the service is FAR BEYOND amazing. These guys treated us like family and we were so sad to tell them goodbye. Eleonet went above and beyond to make us comfortable, and we will never be able to say thank you enough!
This is NOT a haggle free environment!!!! I say again....THIS IS NOT A HAGGLE FREE ENVIRONMENT!
I have NEVER been so haggled before in my life!!!! From the time you walk through the door they push timeshare and excursions on you and are relentless!!! I didn't even realize this was that "type" of resort. Otherwise we would've stayed somewhere else. We kept telling the man no...no...no. But he would not let up literally wouldn't let us go to our room immediately after check-in. The next day he saw us leaving the property and started again. Not only did multiple ppl call everyone's room but also our cells in an attempt to get us to take a timeshare tour and buy excursions. So we finally caved and bought an excursions only to realize the next day also the day of that there's a weight requirement. Our men are 6'2 and 6'4 240lbs+ . He refused to refund us after he knowingly sold us an excursion we wouldn't be able to participate in; and said we would have to travel 45min away from the resort just for the sister company to tell us that our partners wouldn't be able to participate!!!! This is totally unacceptable. I'm not even gonna get into the ants that swarmed the night stand directly beside the bed!! I am beside myself! I didn't know ppl even still did timeshare!!!! We asked for a manager and was told the men would have to be weighed as if you couldn't look at them and tell that they didn't meet the weight requirement...come on!!!! Other than this. The food was standard. The view is nice. The rooms were ok
Excellent property and very professional staff
To my new friends: Miguel at Portofino, Ines at Oceana, Oscar and his strong coffee at Oceana, Martin at El Patio with the recipe for Adobe spice, Rebecca at Activities, also Eloy, Carlos, Christian, Delores thank you all for the excellent vacation you make it a 5 star resort and created a very special vacation. Looking forward to seeing you again soon!
20th Wedding Anniversary Done Right
Such great care taken by all the staff. From the concierge, to the room attendants, to the wait staff - everyone seemed to pay great attention to details and needs before they were even mentioned. It was our 20th anniversary and they told us as we checked in, “We will be sure to make it special.” They did. Surprises would just show up in our room. Made it extra special. The band that played one of the outdoor concerts had everyone dancing and sounded great. The couples massage and the hydra pool hangout time was worth every penny. Decided to rent a beach front cabana for the day and Vincent & Fernando were attentive to every need. It honestly has been a PERFECT experience!