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TripAdvisor traveler rating
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Great family resort !
Amazing resort! So many fun activities and the staff was very helpful and kind. The beach is very family friendly and clean. Liz c. during check in provided the best recommendations and made checking in smoothly. The ABC store and the little market below the Diamond head building is very convenient. We bought snacks and sunscreen. It was nice to have restaurant options at the resort.
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Charged for beachfront and gave city view, and moldy bathroom!
We had one of the worst experiences with Hilton here! We were supposed to stay for 4 nights, but ended up staying only one night because the Hilton promised us and charged us for a beachfront room, but gave us city view room and told us they could not change the room either! We looked for another hotel and found Hyatt near by that offered beachfront room at a slightly cheaper rate than Hilton. I will never be booking any other Hiltons ever again! Also, this room had mold issues in the bathroom! See the attached photos! I would never recommend this hotel to anyone.
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Cleanest hotel and great service!
The room was clean and comfortable and just so nice and tidy, our housekeeper Rosana, did an excellent job! She also took the time to tidy up our personal items and left the place tidy and clean!
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Review
My husband had a scratch which unfortunately bled in the night. We asked for the bedding to be changed, only to end up with sheets from someone else who had obviously bled. We did ask for sheets to be changed and the whole bedding was changed. So dealt with efficiently and satisfactorily. We mentioned that we had already paid for an upgraded room with a sea view but we're not happy with our allocation. The lady on reception listened to us and offered us other options. When we said we didn't want to pay any extra. She listened and accommodated our request. So, we were happy with our reallocated room. Staffa nd location of this hotel was fab. Staff were friendly and efficient and location was brilliant for getting around waikiki. All in all, I would book this hotel again. Lifts were also good and quick. We were never waiting too long for a lift.
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Excellent Service Made Our Stay!
Our recent stay was truly enjoyable, largely thanks to the exceptional service we received right from the start. Sachiko at check-in was an absolute gem! She provided excellent service, ensuring we were taken care of and that our room was perfectly suited for our needs. Her attentiveness made a fantastic first impression and set the tone for a very pleasant experience. We thoroughly enjoyed our time here!