TripAdvisor traveler ratingbased on 12918 reviews
Small and intimate Secrets Capri Riviera Cancun offers a welcoming Mexican ambiance and a homely yet luxurious and inspirational experience. A unique Preferred Club only resort set in villastyle surroundings with Mediterranean décor where guests receive the extra attention of a concierge-style service to ensure the ultimate in personal relaxation and rejuvenation. The elegant accommodation with full marble Italian bathrooms and enhanced Preferred Club amenities await guests after enjoying the many facilities of the resort including its gourmet restaurants, elaborate spa areas, and wide range of daily activities and evening entertainment.
Location: Ideally located between Cancun’s southern tip and Playa del Carmen. Approx. 35 minutes from Cancun International Airport.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating12918 reviews
Yes, this property is closing November 1st for a year renovation and will reopen under another brand. Heard Hilton / Marriott suggested as possible brands. We LOVED this property and were gutted to hear this news. Some staff will be relocated, but with Mexico currently at 35% capacity max, most will lose their jobs. Talked to some who had been here 10+ years. Even after they had received the news they were still AMAZING. Always smiling, helpful and eager to do whatever they could to make sure you were having a good time. I know this is an older Secrets property (opened in 2003) but if you have ever stayed here you see why so many people came here multiple times. Small resort so you do not have to walk yourself to death to get to lobby, or wait on a golf cart. Incredible staff and enough restaurants to make even the pickiest eater full. I visited the Secrets Maroma Beach, and will not be staying there. It is much bigger and too spread out. This resort was our favorite and I guess now i will search other brands to try to find the same small resort where they made you feel like you were the only guests in the whole place. We will miss the Carpi. I hope that by some miracle the bean counters at AMResorts reconsider and keep this property, realizing that some guests like a smaller, quieter resort that does not have a million rooms and a river running through the property.
CLOSING NOV 1, 2020
Woe! Just learned that this wonderful Secrets Capri has been sold and will be closing Nov 1. 2020!! We've visited there at least 10 or 11 times and will greatly miss it!! Please update on any other news for Capri.
Food is garbage.
Resort is beautiful, rooms are quite sufficient. Pool & beach areas are lovely. The bad news: the food is complete trash. Much of it should be be considered edible. I would not recommend this property due to this fact. Additionally, it’s expensive and extremely challenging to get transportation and to an off-property dining facility.
I want to personally thank Angie and Dani in the wedding and photo department. They did an outstanding job and I couldn’t have asked for a more perfect experience. We got married in the middle of a tropical storm and you wouldn’t have even known it!! Our original plan was of course to get married on the beach. But Angie provided us with not only one back up plan but two! It turned out amazing and we are really glad we chose Secrets! The staff was also amazing during our wedding and our entire stay! I can’t wait to go back and visit on our anniversary next week. Truly amazing experience! The one thing I was nervous about was my hair and makeup. But the staff at the salon listened to everything I wanted and did an amazing job. I was speechless when I saw my final look! They really care about their guests experience and they do a really good job! I was treated like a queen the whole time I was there!
Property is old but well maintained. Staff is great and are the resort's best asset. Service was great. Special thanks to Samuel, Hugo, and Hector from the restaurant staff and Andres from the SPA. Only one inconvenience and that is the shower water flow. The water flows intermittently (on and off) throughout your shower, very annoying.