TripAdvisor traveler ratingbased on 1447 reviews
Embrace Hawaiian culture. Get lost in the melody. Or try to find it. After all, with a name like Naniloa, translated to mean very beautiful, the hardest part is figuring out what to see — or do — first.
With a new contemporary lobby and room finishes (including $4M of Kim Taylor Reece art throughout) and stunning 180-degree panoramic views of Hilo Bay and Mauna Kea, Hilo’s most incredible waterfront hotel offers the ideal location to venture out of and explore the Island of Adventure. With all the comforts you’ve come to expect and the authentic aloha spirit you’ve come to experience.
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort fee inclusions:
- Valet or Self-Parking
- Basic guest internet access (up to 2 devices)
- 1-800/local calls
- Two complimentary Big Island Breeze cocktails for guests 21+ or two keiki juice/soda per day in Lobby Bar between the hours of 12pm-10pm
- Daily Snorkel Rental for two guests
- Two rounds of 9-Hole Executive course golf daily for two guests
- 20% discount on Evening Volcano Explorer Tour for two guests
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating1447 reviews
Holding my stuff hostage
This place is awful and is leaving a bad taste in my mouth for Hawaii. Currently the people in the room next to me are having loud sex and smoking in the room. This after being shut in here all day due to coronavirus, and having my stuff being held hostage at the front desk. I ordered a toaster from Target, not knowing they weren’t allowed in the room (I travel a LOT for work and always bring a hot plate and an entire toaster oven with me- I’ve never had anyone say squat to me, especially with the pandemic). The horrible woman at the front desk told me she wouldn’t release the toaster to me and has been holding my property hostage. This after I told her I wouldn’t use the damn thing and would return it. My company normally puts me up at the worst hotels known to man. This one looked really nice so I knew there had to be a catch. It almost seems like the staff here revels in locking people up like jail. They are rude, surly, and appear to hate people from the mainland. I’m here for work and not for tourism. Leave me alone and I leave you alone. That’s all I ask for in a hotel. I can’t wait to go back home and not deal with this BS.
VERY disappointed. The staff was very unengaged. Loud, rude guests, uncaring staff.
We got there and there was a water line break. They gave out bottled water, which was nice and they found a work around to get water back on pretty quick. The room overlooked the bay and the pool. The issues began as we left for dinner, there were bags of trash and just stacks of trash in the hallway. OK...COVID, I get it. They were still there when we returned over 3 hours later. The same issue repeatedly for our stay. They seemed to come around once a day to pick up trash. We noted repeated and numerous guests walking around without masks in the common areas, though 'required'. I brought this to the front desk attention and was tersely told they didn't have the staff to monitor mask wearing compliance. They make a big point of being 'clean' but evidently this isn't part of it, nor the trash in the halls. The pool closed at 9....well, kind of. There is no wall/gate to close the pool area. So people just did what they wanted, at ALL hours! Even at 3-4 AM!!! Security seemed lax or non-existent. They came at 9.20 telling people poll was closed, after I called. Some left, many didn't. The screaming of kids jumping in etc. made it impossible to enjoy the balcony that looked out over the bay. At 9.40, the guard came back, spoke to those still there, they ignored him and he left to return again in 15 minutes. Finally they seemed to get the hint, but only waited for him to go back to the front desk, then got back in. This happened EVERY NIGHT!!!! I'd avoid this place, though there aren't many choices here. It's a grat location, could be a great place, just needs staff who care about all the guests.
Relaxed Rest & Restoration
Before I even got there, Laura Ann at the Front Desk was making certain tht my personal needs were taken care of well. TY! It is so reassuring to have professional aloha--so completely talented yet also balanced by caring aloha. TYSVM!!!
Great Service, Good Location, Gorgeous View
The Grand Naniloa is located on the waterfront of Hilo Bay just a couple miles from the airport. Hotel has a pool, restaurant, gym, and a rental shack for kayaks/SUPs. Pool and restaurant were open, gym was closed (CV19) but was decent sized, had new cardio equipment, and a rack of dumbbells. Restaurant was good but had a limited menu and was on the pricey side. Becasue of 'the Rona' the staff and guests wear face masks while inside the building and housekeeping must be scheduled. I had no qualms about the cleanliness of the building and would bring my family back virus or not. The Grand Naniloa is an older hotel but has been beautifully refurbished, the age occasionally showed when the elevator took a bit long to reach us and the fire alarm was triggered. The best part of the hotel is the abundant aloha of the staff, Sierra was fantastic and made us feel valued and welcome for our stay! During our trip we had time to visit the black sands beach, South Point Park, Volcano National Park, Akaka Falls, and a day just to hang around Hilo.
This hotel is always one of my favorites while on The Big Island. But when my wife and I had to quarantine for 14 days they were truly put to the test. They treated us like family as always and made a rather difficult situation easier. If you are planning a trip to The Big Island please due yourself a favor and visit this amazing property as the "sense of place" here is truly magical and the Aloha spirit is alive and well with the staff! A BIG MAHALO to Terri Racine and her amazing staff!