TripAdvisor traveler ratingbased on 22822 reviews
The crown jewel of the Barceló Bávaro Grand Resort welcomes you to the clear, calm waters and pristine beaches of Bavaro Beach. This all new mega resort features upscale hotel wings consisting of Junior Suites located right on the beach, Family accommodations tucked back in their own private area and a section of high end suites also located right on the beach.
The resort also features a new Club House addition home to restaurants, a shopping center, sports bar, spa, casino, and much more in a Las Vegas-style promenade with a Caribbean flair.
From the moment you arrive to concierge style check-in, you have the option to choose your own vacation experience. Lounge on nearly two miles of sugary white sand beach or seek adventure and action with a wide array of on-site water sports.
As one of two resorts located inside the Barceló Bávaro Grand Resort, guests may receive full access to the neighboring resort and complimentary transportation services throughout the resort complex. Additional fees may apply. Please see front desk for details.
LocationPunta Cana - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating22822 reviews
Amazing place, nice people!
It's was a pleasure! The resort, room, food, cleaning and everything! The place was a great paradise! We'll planning to go back next year! I fully recommend this resort, you and your family will love it!
This is one of the worst experience we have had in terms of quality of service and food. The resort currently, in the month of September, operates with maximum of 10% of its regular staff and everyone is overwhelmed, tired and unwilling to help. The availability of food and places to eat is limited per hours and there are all kinds of restrictions. For example the buffet works on the weekend only, reservations for restaurants are unavailable for 2 night ahead, you cannot eat outside or even take a cup of coffee on the way out of the buffet. The worst is that there are zero measurements in place to prevent the spread of COVID. Even with the few number of visitors management has failed to establish order and requires everyone to eat at same place, inside, at the same time only at particular windows of time. Just terrible. On the good side the beach is spectacular, no food or service at the beach though. No shows or entertainment, however that was expected
Worst stay ever
The place is nice, but their customer service sucks, like really sucks, i waited over an hour to check in, i tried to make a reservation for one of their restaurants as soon as i arrived and they told me they had nothing until the day i am leaving which is Sunday, although after i asked then some Japanese men came after me and they were told they had reservations for them available at any restaurants, i booked this place for my my kids, my husband me and my son's nanny and it is one of the worst places i been to, i give it two stars because the place is clean but customer service is one of the worst. I will never stay here again, in fact we have reservations for next week and i am canceling them. I am here now and planning on checking out in the morning a day before.
Beautiful beach and property but extremely noisy
I spent 8 nights there around the Labor day holiday. I booked the adults only but it is not opened yet, so they put everyone in the other part with families and kids. Took 2.5 hours to checkin, it takes about minimum of 30 min per couple and if the group is bigger much more. I would suggest they at least offer water while everyone waits in the 32C heat just to checkin. So after I finally finished checkin I asked how to get to my room and they said I have to get a bell boy to bring me to it, found one but he saw i have only one bag and it's not worth spending time with me I guess and just said go straight and then to the right. Imagine the resort is pretty big with multiple buildings so it was a little adventure until I found my room. Not a good start. Room was pretty big, little outdated, jacuzzi on the deck but I did not use it, small refrigerator with couple beers and soda, bottled water, no snacks of any kind or no other alcohol beside the beer. AC was blowing cold directly on the bed, this is super dangerous as when someone comes sweating from the heat and lies down they can get sick from this cold in a few minutes. I had to turn it off every night but then it was really hot in the room, lots of mosquitos also. Room service is expensive and not included, pretty surprising. Like others mentioned, there is nothing to eat after 10PM until breakfast, not even a machine to get something from. The few stores they have around the lobby open at 10 and close 6PM on weekdays and 4PM on weekends and the prices are triple the ones in the USA, just crazy, Hawaii feels cheap compare to the prices in this resort. Food is not very good. Breakfast buffet is the same every day, I just went with omelets and smoked salmon. Selection of fresh salad is nonexistent, only tomatoes and cucumbers but not always, fruits also are 3 types only. Seafood is really, really bad. I tried different types of fish each day at lunch and it was a disaster. Not much variety of food at lunch, repeating daily. Service is slow, have to wait for them to make up the table and then no one comes to bring water for a while. At least when there were more people, they started leaving the bottle on the table so I don't have to wait and get their attention to fill the small glass 6 times in a row. 4 restaurants are open for dinner, need reservation. French is overrated, didn't like the food there. Spanish was the best but the last night I went they did not bring me bread, maybe because I was solo. Again, service is slow, it takes them 5-10 min until they seat you and then you wait another 10 min until someone comes to offer you water. Then you wait for the order to be taken. Most of the staff doesn't speak English. Maid service was good until the last 4 days when the lady decided to clean my room last in the afternoon just when I was taking a nap. Not sure how come she didn't understand this for 4 days, super annoying. There is not a sign in the room that I can put out to ask for the room to be clean or not be disturbed. Beach is really big and just amazing, it is like from a post card, Caribbean dream, paradise! Negative is that they do not offer any shade beside the nature from the palm trees. Only loungers and you have to move them around yourself. No help with them or drinks on the beach. Pool is big and there is a nice swimming pool that I went early morning to do laps swimming. Unfortunately after that they put a net for volleyball in the middle so it is not usable in the evenings. This was also the only time when I had a little bit of quite. The guests are mostly families with kids; big extended families with 15 or more people who are very loud; large groups of young unruly adults. Most guests were super inconsiderate about anyone and felt the need to bring their big speakers blasting loud music everywhere. Why is this even allowed? There is music from the main system, the bars and when at least 3 other groups around you bring their own music and put it to the max, it is becoming unbearable. No one wants to listen to someone else’s choice of music, PLEASE use headphones or put the volume down so that only you can hear it. Be courteous and mindful to others. I guess these concepts are lost for most people nowadays. The games around the pool were so loud, you can hear everyone screaming to the beach, even when I was in the water. The only good thing was that during the pandemic the resort was not full and I was able to go to the other empty end of the beach to try and find some peace and quite. I can't imagine how it is when the resort is fully operational. Complete madness I guess. The bars and restaurants closed at 10 but unfortunately people are allowed to party in their rooms until 2-3 in the morning, blasting music, screaming, no one cares about anyone around them. This should not be allowed either but no one from the staff cares. Needless to say, I'm not going to be back there. I need a relaxing quite place to enjoy the nature and this is definitely not it. To top it all, last day when I was checking out, they told me I have a charge from the casino, I said I have not been there, than they said it was from the sports bar, I have not stepped there either so after waiting 20 min for them to investigate to see if I didn't sign something, they said that maybe it was left from previous room occupant so it was finally resolved. It is a shame that such an amazingly beautiful place is so loud and not meant for relaxation. Maybe the adult half will be different but given the huge size of the 2 resorts next to each other, I would not risk it when it is all full of people.
Excellent resort with some opportunities for improvement
This a great resort, possibly one of the best in the Caribbean. However, there are a few things that management should look at: 1- Check in process. It is a disaster. Expect to wait 30 or 40 minutes, even an hour, especially if you check in during a weekend. I made my reservation on the official website of the resort, then I did the web check in, and to my surprise when I got there, I had to wait in line and give them exactly the same information I gave them during the online Check in. They wasted almost an hour of my vacation time. 2- Coffee. The coffee is lame and cheap. The machines they use are the ones that you find at gas stations. High volume, low quality. How a 5 star hotel serves this horrible coffee just escapes my mind. They used to have Ily Coffee at the other adjacent resort but now it is closed. 3- Use of tennis and paddle courts. The courts are open early but you can't get the racquets and balls until 10am and you have to return them by 6pm just when the temperature is better to play. it would be so easy to have the racquets at reception, or split the shift of the people in charge of the entertainment/sports area from, say, 6.30 am to 11am and another from 4pm to 8pm. Moreover, reception didn't even know the hours of operation for the sports facilities. Finally, if you have kids this is a perfect place for them. Lots of things to keep them entertained. Also, because of the pandemic you get free access to some areas of the hotel that were reserved for premium guests. Overall, great hotel in terms of infrastructure, but a few important flaws that should be easy to fix will probably make me try another resort next time.