TripAdvisor traveler ratingbased on 14328 reviews
Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.
A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests
will appreciate the comfort of our modern and spacious rooms. Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating14328 reviews
Ok experience but not something that you want to repeat
I personally love the hotel it was clean and the staff was very friendly ,chek in and Check out no inconvenience , but the food and the drinks in my personal opinion compared with other hotels that I have been were really bad. The entertainment part very awful. So if you like to drink and eat this is not the hotel !
Super great experience the best. Breakfast Pedro and Edgar made my breakfast delicious, Huevos rancheros was good, buffet was good. entreatment in the day and night was excellent all the staff was great We coming back next year.
We went to the Royalton for our honeymoon and it was the best experience ever ! The staff were so nice ! Our favorite person at the Royalton was the bartender Henry at the Anchor Bar , he was so sweet and remembered our names and always knew what drinks we wanted ! We planned to come back next year and we hope our experience is just as good as the first time!
I want to give a huge shout out to Orlando from Guest Services. As we arrived early to the resort with much time for check in, ORlando assisted us with places and things to do in the meantime. He was very patient and attentive with us and that I can appreciate a lot! Thank you so much, I'll be back to visit again! I want to take a moment to also shout out Moises, Manuel and Arturo from the Italian restaurant and Ezekiel from Marche restaurant. The service was phenomenal from these men. They were pleasant with us and they sang happy birthday to my birthday love! I cannot thank you all so much for helping me celebrate my King's 33rd Birthday. Hospitality exceeded our expectations, thank you so much!
Best experience we’ve had
Like to start this review by saying that the week we spent here was the best I’ve ever had. This is the second time we have stayed at this hotel and will be definitely booking to come back next year. Me and husband planned our wedding here in May but it was postponed to September. The entire experience of wedding planning during a pandemic went smoothly thanks to Claudia and the day turned out to be even better than we anticipated. Outside of the wedding we had a great time as well. The food was amazing and the service was exceptional. Henry in the Nautical pool bar was amazing and always ready to help and serve. Can’t wait to come back next year.